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Added 1 min ago
KS
Quality Engineer
Kelly Services
Humble, TX
- $140,000 USD / year
Our client is seeking an experienced Quality Engineer with a background in electrical power distribution equipment manufacturing, including switchgear, switchboards, or related electrical…
Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
As a Vantor team member, you will have the opportunity to closely support our mission partners, and your work will have a direct impact on building mission-focused software capabilities…
Added 2 mins ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Vantor is currently seeking a Mid-Level Software Engineer to support our
Added 2 mins ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
Auria is seeking an experienced System Engineer (SE) to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in Huntsville, AL. The…
Added 2 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
Keywords: Robotics Operator / Robot Operator / Robotics Operations Engineer / Systems Test Engineer / Robotics Test Engineer / Graduate Robotics Engineer / Automation Engineer / Laboratory…
Added 3 mins ago
Senior AI Engineer
Cornell University
United States
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 3 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
The environment will run within the client's own Azure tenant, handle regulated workforce and operational data, and support isolated production deployments for individual customers.
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
…consistent data exchange. Working with moderate independence, the engineer translates business and technical requirements into maintainable solutions; supports testing, deployment,…
Added 5 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
…involved across many aspects of architecture, design, build, engineer and implement technical solutions and capabilities providing technical leadership. Responsible for communicating…
Added 6 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
Provide primary application support for Breyanzi MES and serve on the on-call rotation to support L2 escalations for production issues.
Added 7 mins ago
Principal Supplier Quality Engineer, Leo Quality
Amazon
Bellevue, WA
As a Principal Supplier Quality Engineer, you will develop, drive and optimize mechanisms for quality assurance and control activities for a large supply chain of electronics, mechanical…
Added 7 mins ago
Software Development Engineer II, Leave and Accommodations
Amazon
Bellevue, WA
…innovative customer experiences from ideation to prototype to production, as well as shape the team roadmap with your…
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…documentation - and you stay accountable for how they behave in production long after they…
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…documentation - and you stay accountable for how they behave in production long after they…
Added 7 mins ago
Sr. Manufacturing Automation Engineer, Amazon Leo
Amazon
Redmond, WA
As a Sr. Manufacturing Automation Engineer, you will lead the development of custom automation, production stations, engineering fixtures, and test systems for battery pack manufacturing.…
Added 7 mins ago
Spacecraft Hardware Development Specialist, Amazon Leo DevOps
Amazon
Redmond, WA
…teams under minimal oversight to take hardware from concept to production. You'll partner directly with design engineers to iterate hardware quickly and qualify it for space, following that…
Added 7 mins ago
Spacecraft Hardware Development Specialist, Amazon Leo DevOps
Amazon
Redmond, WA
…teams under minimal oversight to take hardware from concept to production. You'll partner directly with design engineers to iterate hardware quickly and qualify it for space, following that…
Added 7 mins ago
Sr Avionics Lab Engineer, EE Avionics PCBA Rework
Amazon
Redmond, WA
The Role: The Sr Avionics Lab Engineer role will be part of the electrical engineering hardware development team designing Amazon Leo's satellite electronic sub-systems. Successful…
Added 7 mins ago
A
PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a sr PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of system…
Added 7 mins ago
A
Remote PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a senior PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of…
Added 7 mins ago
Senior Software Development Engineer , Leo Customer Terminals Applications & Networking Team
Amazon
Redmond, WA
…self-diagnosing internet gateway. As a Software Development Engineer II on this team, you will design and build software that operates on customer terminals deployed in the field at large…
Added 7 mins ago
Software Engineer, Core OS Capabilities
Meta
Redmond, WA
Software Engineer, Core OS Capabilities Responsibilities:
Added 7 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
We're looking for a Senior Software Engineer with a developer-focused, customer-obsessed mindset, strong ownership mentality, and deep expertise in building production systems at scale.…
Added 7 mins ago
Civil Engineer, DC Land Development Strategy, Global Engineering Strategy
Amazon
Seattle, WA
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 7 mins ago
Hardware Development Engineer II, AWS Mainstream Compute
Amazon
Seattle, WA
Experience working with interdisciplinary teams to execute product design from concept to production

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.