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KS
Quality Engineer
Kelly Services
Humble, TX
- $140,000 USD / year
Our client is seeking an experienced Quality Engineer with a background in electrical power distribution equipment manufacturing, including switchgear, switchboards, or related electrical…
Added 1 min ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
Auria is seeking an experienced System Engineer (SE) to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in Huntsville, AL. The…
Added 1 min ago
MA
Industrial HVAC Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
Produce food process area heat load calculations for production, downtime, and cleanup modes
Added 2 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
…helping enterprises scale efficiently while maintaining cost…
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
…consistent data exchange. Working with moderate independence, the engineer translates business and technical requirements into maintainable solutions; supports testing, deployment,…
Added 5 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
…supporting the Breyanzi (CAR T cell therapy) manufacturing process at BMS, Bothell. This individual serves as the process and product expert who translates Manufacturing, Quality and Supply…
Added 6 mins ago
Principal Supplier Quality Engineer, Leo Quality
Amazon
Bellevue, WA
As a Principal Supplier Quality Engineer, you will develop, drive and optimize mechanisms for quality assurance and control activities for a large supply chain of electronics, mechanical…
Added 6 mins ago
Software Development Engineer II, Leave and Accommodations
Amazon
Bellevue, WA
…innovative customer experiences from ideation to prototype to production, as well as shape the team roadmap with your…
Added 6 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…documentation - and you stay accountable for how they behave in production long after they…
Added 6 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…documentation - and you stay accountable for how they behave in production long after they…
Added 6 mins ago
Hardware Development Engineer, Power (Starlink)
SpaceX
Redmond, WA
Our Power Electronics team designs and develops the power conversion and control systems at the heart of the Starlink satellites and portions of the ground systems - enabling the…
Added 6 mins ago
Sr. Manufacturing Automation Engineer, Amazon Leo
Amazon
Redmond, WA
As a Sr. Manufacturing Automation Engineer, you will lead the development of custom automation, production stations, engineering fixtures, and test systems for battery pack manufacturing.…
Added 6 mins ago
Spacecraft Hardware Development Specialist, Amazon Leo DevOps
Amazon
Redmond, WA
…teams under minimal oversight to take hardware from concept to production. You'll partner directly with design engineers to iterate hardware quickly and qualify it for space, following that…
Added 6 mins ago
Spacecraft Hardware Development Specialist, Amazon Leo DevOps
Amazon
Redmond, WA
…teams under minimal oversight to take hardware from concept to production. You'll partner directly with design engineers to iterate hardware quickly and qualify it for space, following that…
Added 6 mins ago
Sr Avionics Lab Engineer, EE Avionics PCBA Rework
Amazon
Redmond, WA
The Role: The Sr Avionics Lab Engineer role will be part of the electrical engineering hardware development team designing Amazon Leo's satellite electronic sub-systems. Successful…
Added 6 mins ago
Senior Software Development Engineer , Leo Customer Terminals Applications & Networking Team
Amazon
Redmond, WA
…self-diagnosing internet gateway. As a Software Development Engineer II on this team, you will design and build software that operates on customer terminals deployed in the field at large…
Added 6 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
We're looking for a Senior Software Engineer with a developer-focused, customer-obsessed mindset, strong ownership mentality, and deep expertise in building production systems at scale.…
Added 6 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 6 mins ago
Software Development Manager, Elastic Kubernetes Service (EKS)
Amazon
Seattle, WA
…storage, DNS, observability, cert management, AWS resource control. Our team is how Amazon EKS customers get all of that without operating any of it: EKS add-ons and EKS capabilities,…
Added 6 mins ago
Software Development Engineer II, Personalization
Amazon
Seattle, WA
You are a software engineer with an interest in modern user interfaces, data science, telemetry, automation and performance. You have great problem solving skills. You have strong…
Added 6 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
Amazon Web Services (AWS) QuickSight is looking to hire an experienced Software Development Engineer to support the fast growing organization that builds world class experiences and…
Added 6 mins ago
Senior Electrical Engineer, Data Center Engineering - Electrical Products and Services (DCE-EPS)
Amazon
Seattle, WA
…complex networks? Amazon is looking for a Senior Electrical Engineer to take on a technical leadership role in the design, architecture, and continuous improvement of our data center…
Added 6 mins ago
Sr.Software Dev Engineer, DDB Index and Search
Amazon
Seattle, WA
Senior Software Development Engineer, DynamoDB Search and Indexing
Added 9 mins ago
CMM Programming and Metrology Engineer
Williams International
Ogden, UT
The Opportunity - Williams International has an exciting opportunity for a CMM Programming and Metrology Engineer at our facility located at 3450 Sam Williams Dr., Ogden, UT 84401. The…
Added 9 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
About the Role Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

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Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.