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Staff Software Engineer, Infrastructure
Google
Cambridge, MA
Experience in digital advertising, ad-serving infrastructure, or web platform engineering.
Added 1 min ago
BT
Staff Innovation Engineer, Marketplace
Built Technologies
Remote, United States
- $180,000 to $240,000 USD / year
Built is the AI-first platform for construction and real estate finance, managing over $300 billion in annual capital for more than 340 lenders - including 45 of the top 100 U.S. banks. The…
Added 3 mins ago
Senior Project Manager (Software Implementation)
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Added 6 mins ago
Sr. Product Manager
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Act as a force multiplier for the IT/Engineering team - identifying where AI-assisted development (code generation, test generation, documentation, refactoring support) can compress…
Added 7 mins ago
SME Network Administrator
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Minimum 3 years of hands-on experience engineering, deploying, and administering Infoblox Grids specifically via the Infoblox Grid Manager platform (DNS, DNSSEC, DHCP, IPAM, Grid member…
Added 10 mins ago
Senior Manager, Infrastructure & AI Engineering
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Columbus, OH · Cincinnati, OH
As Senior Manager, Infrastructure & AI Engineering, you lead the AI Infrastructure team: a Solution Architect, DevOps Engineers and Cloud / Security Engineers who build and run the shared…
Added 13 mins ago
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Software Support Specialist - Data & Insights Solutions
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- $40,123 USD / year
…closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want…
Added 13 mins ago
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Strategic Alliance Partner Manager
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- $152,626 to $228,940 USD / year
As a Strategic Alliance Partner Manager, you will own the executive, commercial, and technical relationship with a portfolio of high-impact strategic partners. You will drive joint…
Added 14 mins ago
Engineering Manager (Product Development & Realization)
Ralliant
Plainville, CT · Boxborough, MA
The Product Development & Realization Engineering Manager leads a team of multi-disciplinary engineers (Mechanical and Electrical) responsible for executing product development from design…
Added 16 mins ago
Engineering Manager (Product Development & Realization)
Ralliant
Plainville, CT · Boxborough, MA
The Product Development & Realization Engineering Manager leads a team of multi-disciplinary engineers (Mechanical and Electrical) responsible for executing product development from design…
Added 16 mins ago
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Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The role applies hands-on engineering expertise in intelligent automation, programming, API development, system integration, data mapping and transformation, and cloud and on-premises…
Added 18 mins ago
Technical Program Manager III, Capacity Planning, Technical Infrastructure
Google
Kirkland, WA
As a Technical Program Manager with Google Cloud Platform, you lead complex, multi-disciplinary engineering projects using your engineering expertise, with a focus on capacity planning…
Added 18 mins ago
Cloud Onboarding Manager 2
ManpowerGroup
Redmond, WA
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7-9 years experience in cloud/infrastructure technologies, IT…
Added 19 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Seattle, WA
…prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with…
Added 19 mins ago
Sr. Manager PM-T, Outbound Communications
Amazon
Seattle, WA
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the…
Added 19 mins ago
Sr. PMT-ES, Amazon Connect Customer
Amazon
Seattle, WA
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple…
Added 19 mins ago
Software Development Manager, Elastic Kubernetes Service (EKS)
Amazon
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We're hiring a Manager III, Software Development in Seattle to lead that team. You'll own three connected problems: the operator that reconciles add-ons onto customer clusters and repairs…
Added 19 mins ago
Energy Procurement Manager, AWS Energy Team
Amazon
Seattle, WA
Support the development and execution of a comprehensive clean energy and utilities strategy for AWS data centers
Added 24 mins ago
Director of Engineering | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
As Director of Engineering, you will lead the engineering organization behind a client's acquisition and digital operations, including the managers and tech leads who build AI-native…
Added 24 mins ago
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Systems Manager
Actalent
Minneapolis, MN
- $42 to $60 USD / hour
Job Title: Engineering Systems Administration ManagerJob DescriptionThe Engineering Systems Administration Manager oversees the analysis, coordination, and processing of engineering change…
Added 24 mins ago
A
Systems Manager
Actalent
Minneapolis, MN
- $42 to $60 USD / hour
Job Title: Engineering Systems Administration ManagerJob DescriptionThe Engineering Systems Administration Manager oversees the analysis, coordination, and processing of engineering change…
Added 25 mins ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
This is not limited to a hands-on technician role. The hiring team is also looking for candidates who can operate at a senior architect, technical lead, manager, or platform-planning level.
Added 27 mins ago
Principal Product Manager Tech, Prime Video
Amazon.com Services LLC
Seattle, WA
We are looking for a Principal Product Manager-Technical to lead the development and scaling of product solutions that power key customer experiences and supply chain decisions. In this…
Added 28 mins ago
Support Engineer III
GitHub, Inc.
United States
GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than…
Added 28 mins ago
GI
Support Engineer III
GitHub, Inc.
United States
- $41.25 to $109.43 USD / hour
GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

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Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.