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Added 1 min ago
G
Professional Civil Engineer
GPAC
Celina, TX
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 1 min ago
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Water Resource Engineer
GPAC
Palm Desert, CA
- $90,000 to $150,000 USD / year
Grow from a technical contributor into a project manager, technical specialist, or other leadership role as your experience develops.
Added 1 min ago
Operations Manager
Aquatech International LLC
Albany, OR
We are seeking an accomplished Operations Manager to lead manufacturing operations, engineering execution, quality systems, and production performance for a growing membrane filtration…
Added 1 min ago
DO
Area 2-Reclamation Enforcement Supervisor
Department of Energy
Buchanan, VA
- $80,000 to $90,000 USD / year
Under the direction of the Reclamation Program Manager Area Supervisor, this position provides direct leadership and supervision to field inspection staff responsible for monitoring mining…
Added 1 min ago
Oracle Transformation Program Manager
Suffolk
Boston, MA
The Oracle Transformation Program Manager leads the execution and coordination of Suffolk’s enterprise Oracle transformation portfolio, with immediate accountability for driving the Oracle…
Added 2 mins ago
G
Civil Engineer (PE or EIT)
GPAC
Leander, TX
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 2 mins ago
Senior Manager AI Model Validation
Company 1 - The Manufacturers Life Insurance Company
Boston, MA
…ability to make judgment calls in ambiguous situations. You will support Global AI Model Validation and Governance’s mandate of identifying, assessing, and communicating AI/ML model risks…
Added 2 mins ago
C4ISR Technician SME
GMRE
Westhampton Beach, NY
For the position at Harrisburg ANGB, the primary job responsibility is to serve as the Wing Tactical Data Link Manager. This position is to provide expertise as the lead technical support,…
Added 2 mins ago
BT
Staff Innovation Engineer, Marketplace
Built Technologies
Remote, United States
- $180,000 to $240,000 USD / year
…reliability, and performance have direct financial consequences, the engineering bar at Built is correspondingly…
Added 4 mins ago
Senior Project Manager (Software Implementation)
project44
Chicago, IL
Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
Added 5 mins ago
IG
Assembly Plant Manager
Insight Global
Dallas, TX
- $140,000 to $155,000 USD / year
At least 3+ years of technical leadership with MPO/MTP multi-fiber termination or advanced high-density connector platforms such as MMC, MDC, or SN-MT.
Added 6 mins ago
Customer Success Analyst (IV - V - Manager) Landmark
Halliburton
Houston, TX
The Technical Support Analyst drives customer adoption, measurable value realization, retention and growth across a portfolio of customers. The CSM is the primary post-sale relationship…
Added 7 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
…Pricing), who own the business and pricing requirements, and the IT/Engineering team, who own the technical build and architecture. You will be the single point of accountability for…
Added 7 mins ago
Interior Designer III
Goodwyn Mills Cawood LLC
Birmingham, AL
At Goodwyn Mills Cawood (GMC), we believe great work happens when talented people have the trust, resources, and support to do their best work.
Added 7 mins ago
Clinical Develop Project Manager
Baylor Genetics
Remote, United States
The Clinical Development Project Manager is accountable for project execution from initiation through implementation and closeout, driving alignment, managing dependencies and risks, and…
Added 8 mins ago
SME Network Administrator
Govcio LLC
Alexandria, VA
Serve as the primary technical authority and SME for enterprise core DDI services, utilizing Infoblox Grid Manager to engineer, deploy, and operate Infoblox Grids, DNS zones, DNSSEC, DHCP…
Added 9 mins ago
Laboratory Supervisor
Terracon
Lexington, KY
Provides assistance to the Department Manager, directs the short-range business development activities of laboratory personnel to ensure that adequate fees are available to support the…
Added 11 mins ago
V
Software Product Manager
Versant
Carlsbad, CA
- $130,000 to $151,000 USD / year
6+ years as a Product Manager inside a software engineering organization, with real ownership of shipped products, not a business-side product, marketing, or program-adjacent background.
Added 14 mins ago
TT
Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client…
Added 14 mins ago
VI
Sales Manager
Vaisala Inc.
Boulder, CO
- $34,986 USD / year
Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of…
Added 14 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 15 mins ago
Engineering Manager (Product Development & Realization)
Ralliant
Plainville, CT · Boxborough, MA
The Product Development & Realization Engineering Manager leads a team of multi-disciplinary engineers (Mechanical and Electrical) responsible for executing product development from design…
Added 16 mins ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ
…of water and wastewater projects as a client-facing project manager. You will utilize your knowledge of water distribution systems, wastewater collection systems, pump/lift stations, and…
Added 17 mins ago
Engineering Manager (Product Development & Realization)
Ralliant
Plainville, CT · Boxborough, MA
The Product Development & Realization Engineering Manager leads a team of multi-disciplinary engineers (Mechanical and Electrical) responsible for executing product development from design…
Added 17 mins ago
Machine Shop Technician I- 2nd Shift
Fibreworks Composites LLC
Mooresville, NC
Rooted in motorsports, we are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures with speed,…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.