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Added just now
Electrical Engineer
LaSalle Network
Lisle, IL
We’re hiring Electrical Engineers to join a growing engineering firm in Lisle, IL. We are looking for both senior high voltage engineers and low and medium voltage engineers who want to…
Added just now
KS
Quality Engineer
Kelly Services
Humble, TX
- $140,000 USD / year
Our client is seeking an experienced Quality Engineer with a background in electrical power distribution equipment manufacturing, including switchgear, switchboards, or related electrical…
Added 1 min ago
G
Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 1 min ago
G
Electrical Engineer
GPAC
Wichita Falls, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 1 min ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 1 min ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 1 min ago
TT
Software Development Engineer - Socrata Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
We are looking for a remarkable Software Development Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 1 min ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
Software Engineers here work in teams of 6-10 engineers to build scalable, distributed systems for some of the most important data on the planet. We’re looking for people who are…
Added 1 min ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
Auria is seeking an experienced System Engineer (SE) to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in Huntsville, AL. The…
Added 1 min ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
Bachelor's degree in Software Engineering, or related Science, Technology, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus 3…
Added 1 min ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 1 min ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
Selected incumbents will support a missioncritical federal program that delivers advanced cyberspace operations, engineering, tactics, training, and intelligence in support of U.S. space…
Added 1 min ago
MA
Refrigeration Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…we have a full-time position available for a refrigeration engineer. Responsibilities include conducting job-site surveys; calculating refrigeration requirements for process cooling and…
Added 1 min ago
MA
Mechanical/Utilities Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…have a full-time position available for a mechanical/utilities engineer. Responsibilities include conducting job-site surveys of food and beverage plants and utility systems; developing…
Added 1 min ago
MA
Industrial HVAC Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…have a full-time position available for an Industrial HVAC Engineer in the Food & Beverage…
Added 1 min ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $140,000 to $204,000 USD / year
The design of electrical systems for dams, hydropower and utility engineering projects
Added 1 min ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $103,000 to $144,000 USD / year
The design of electrical systems for dams, hydropower and utility engineering projects
Added 1 min ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
Mead & Hunt is currently looking for a highly motivated individual to join our Food & Beverage Engineering team as a Senior Electrical Engineer. Typical work will be as an individual or a…
Added 2 mins ago
PG
Building Engineer II
PREFERRED GROUP MANAGEMENT SERVICES LLC
Washington, DC
- $31.05 to $36.05 USD / hour
The Building Engineer II will perform all duties, working under limited supervision to monitor building systems operations and performance and ensure the building and/or portfolio of…
Added 2 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
Keywords: Robotics Operator / Robot Operator / Robotics Operations Engineer / Systems Test Engineer / Robotics Test Engineer / Graduate Robotics Engineer / Automation Engineer / Laboratory…
Added 2 mins ago
G
Electrical Engineer
GPAC
Decatur, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 2 mins ago
G
Electrical Engineer
GPAC
Grapevine, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 2 mins ago
G
Electrical Engineer
GPAC
Fort Worth, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 2 mins ago
G
Electrical Engineer
GPAC
Arlington, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 2 mins ago
DevOps Engineer - Kansas City, MO
Military Spouse Jobs & VetJobs
United States
Onspring is seeking a skilled and motivated DevOps Engineer (or Architect) to help scale and support the infrastructure powering our SaaS platform. In this role, you'll work closely with…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.