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Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Added 2 mins ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Vantor is currently seeking a Mid-Level Software Engineer to support our
Added 2 mins ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
Auria is seeking an experienced System Engineer (SE) to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in Huntsville, AL. The…
Added 2 mins ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
Cyber Range / OTTI Engineer (Range Architect)
Added 3 mins ago
DevOps Engineer - Kansas City, MO
Military Spouse Jobs & VetJobs
United States
Onspring is seeking a skilled and motivated DevOps Engineer (or Architect) to help scale and support the infrastructure powering our SaaS platform. In this role, you'll work closely with…
Added 3 mins ago
Senior AI Engineer
Cornell University
United States
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 3 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
Added 4 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 5 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The Enterprise Application AI Integrations Engineer works in partnership with the AI Architect and Enterprise Applications leadership to implement approved AI solutions and integrations…
Added 7 mins ago
RF System Engineer, Amazon Leo
Amazon
Redmond, WA
As a Sr. RF Systems Analysis and Design Engineer, you will own end-to-end modeling and performance analysis of complex satellite links and RF sub-system design, spanning modem, RF…
Added 7 mins ago
Software Dev Engineer, Antenna System Validation
Amazon
Redmond, WA
As a Software Development Engineer on antenna systems validation team, you'll build the software backbone that powers our satellite ground infrastructure. You'll work at the intersection of…
Added 8 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Olympia, WA
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 8 mins ago
EG
QA Automation Engineer
Eliassen Group
Olympia, WA
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 12 mins ago
A
Embedded Software Engineer
Actalent
Tucson, AZ
- $67.31 to $95 USD / hour
Job DescriptionWe are seeking a talented Software Engineer to join our team, focusing on the design and implementation of software solutions for mission-critical, real-time systems. You…
Added 13 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
Added 13 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 17 mins ago
GI
Support Engineer III
GitHub, Inc.
United States
- $41.25 to $109.43 USD / hour
…elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The…
Added 18 mins ago
Staff Software Engineer ID99041
AgileEngine
Dallas, TX
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 18 mins ago
Staff Software Engineer ID99041
AgileEngine
West Palm Beach, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 18 mins ago
Staff Software Engineer ID99041
AgileEngine
Fort Lauderdale, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 21 mins ago
Platform Engineer
Lantern Ltd
Remote, United States
We're looking for a Platform Engineer to help build, operate, and evolve the infrastructure and engineering platform behind Lantern.
Added 21 mins ago
Staff Software Engineer ID99041
AgileEngine
Chicago, IL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 21 mins ago
Staff Software Engineer ID99041
AgileEngine
Orlando, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 21 mins ago
Staff Software Engineer ID99041
AgileEngine
Tallahassee, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 21 mins ago
Staff Software Engineer ID99041
AgileEngine
Irving, TX
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.