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Added 4 mins ago
Senior Occupancy Planner / Design Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Strong proficiency in Microsoft Excel, AutoCAD, and presentation development is highly valued. Your ability to connect data, workplace strategy, and business objectives enables you to…
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The role applies hands-on engineering expertise in intelligent automation, programming, API development, system integration, data mapping and transformation, and cloud and on-premises…
Added 6 mins ago
Technical Program Manager III, Capacity Planning, Technical Infrastructure
Google
Kirkland, WA
…down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll…
Added 6 mins ago
Commercial Sourcing Manager, Memory and Storage
Meta
Bellevue, WA
…powers AI, compute, and storage at hyperscale. The Sourcing Manager for Memory will serve as the primary commercial and strategic owner for DRAM, NAND, and emerging memory technologies that…
Added 6 mins ago
Cloud Onboarding Manager 2
ManpowerGroup
Redmond, WA
Our client, a high-growth, AI-powered global sales organization is seeking a Cloud Onboarding Manager 2 to join their team. As a Cloud Onboarding Manager 2, you will be part of the Copilot…
Added 6 mins ago
M
Employee Engagement Business Development Manager
ManpowerGroup
Redmond, WA
- $49 to $52 USD / hour
Our client, is seeking a Business Development Manager to join their team. As a Business Development Manager, you will bridge business analytics, project management, and internal…
Added 6 mins ago
Manager, Senior Economist, Marketing Measurement
Amazon
Seattle, WA
In this role, you will be a people manager and a technical leader in Econometric research with significant scope, impact, and high visibility. You will own developing the next generation of…
Added 7 mins ago
Sr. Manager PM-T, Outbound Communications
Amazon
Seattle, WA
Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.
Added 7 mins ago
Sr. PMT-ES, Amazon Connect Customer
Amazon
Seattle, WA
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and…
Added 7 mins ago
Applied Science Manager, AWS Startups
Amazon
Seattle, WA
…thousands of startup customers globally, and we partner with business development, field marketing, and solutions architecture teams worldwide. We are building the next generation of…
Added 7 mins ago
Senior Manager PMT-ES, AWS Payments and Fraud Prevention
Amazon
Seattle, WA
AWS Payments and Fraud Prevention is seeking a Sr. Manager PMT-ES to lead a team of product managers focused on transforming how customers (humans and agents) adopt and transact with AWS.…
Added 7 mins ago
Senior Manager, Data Science
Nordstrom
Seattle, WA
We are looking for a Senior Manager of Data Science to lead and evolve a team of data scientists and ML operations engineers responsible for improving how customers discover and shop for…
Added 7 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Olympia, WA
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 7 mins ago
Talent Acquisition Manager
PFSbrands
Holts Summit, MO
The Talent Acquisition Manager owns and manages the recruiting function for Pro Food Systems (PFS) and its family of companies, including PFSbrands, PFSfreight, PFS Blends, GRITT Business…
Added 11 mins ago
Director of Engineering | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
…set the strategy, connect technical decisions to measurable business impact, and build a team that delivers it. Your engineering background is deep enough to review designs, step into the…
Added 12 mins ago
A
Structural Engineering Department Manager
Actalent
Cincinnati, OH
- $160,000 to $165,000 USD / year
Contribute to business growth, client relationships, and the long-term success of the firm
Added 12 mins ago
A
Project Manager
Actalent
Big Lake, MN
- $100,000 to $140,000 USD / year
Job Title: Project Manager (NPI)Job DescriptionThis Project Manager role supports New Product Introduction (NPI) programs for a high-precision medical contract manufacturer. You will act as…
Added 14 mins ago
Technical Support Engineer
NetDocuments
Remote, United States
…you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology…
Added 14 mins ago
Principal Product Manager Tech, Prime Video
Amazon.com Services LLC
Seattle, WA
We are looking for a Principal Product Manager-Technical to lead the development and scaling of product solutions that power key customer experiences and supply chain decisions. In this…
Added 16 mins ago
Support Engineer III
GitHub, Inc.
United States
GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than…
Added 16 mins ago
GI
Support Engineer III
GitHub, Inc.
United States
- $41.25 to $109.43 USD / hour
GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than…
Added 16 mins ago
VP, Revenue Operations and Enablement
OEConnection
United States
Leads development of the department budgets. Allocates budget, headcount and AI capacity to business priorities and scaling revenue organizational capabilities with fiscal discipline.
Added 18 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
We are seeking a Senior Product Manager to own and drive the strategy, roadmap, and execution of our Rating Engine - the core system that powers how we price and rate risk across our…
Added 18 mins ago
ASSISTANT DIGITAL MARKETING MANAGER
JASCO PRODUCTS COMPANY LLC
Oklahoma City, OK
Jasco is looking for an Assistant Digital Marketing Manager that supports the development and execution of Jasco’s digital marketing strategy across e-commerce, paid media, influencer…
Added 20 mins ago
Asphalt Laborer
CRH
Muskogee, OK
…corporation with the supportive, tight-knit atmosphere of a small business, your next chapter starts…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

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Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.