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Added 3 mins ago
Junior Software Development Engineer in Test
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
As a Junior Software Development Engineer in Test, you will work with Systems Analysts and Development Teams to understand business/product and system requirements. You will create,…
Added 5 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
…involved across many aspects of architecture, design, build, engineer and implement technical solutions and capabilities providing technical leadership. Responsible for communicating…
Added 7 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 7 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
Share Senior Software Engineer, AI/ML GenAI, Core
Added 7 mins ago
Senior Project Engineer
Reckitt
Zeeland, MI
…everything we do. We are currently in need of a Sr. Project Engineer that will be responsible for executing a wide range of engineering based projects within our Zeeland based manufacturing…
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
1+ years of software development engineer or related occupational experience
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
1+ years of software development engineer or related occupational experience
Added 7 mins ago
Software Development Manager, Flight Software, Amazon Leo, Amazon Leo - Avionics End Point and FDIR
Amazon
Redmond, WA
5+ years of Software Engineer, Software Developer, or related occupational experience
Added 7 mins ago
Software Engineer, Core OS Capabilities
Meta
Redmond, WA
Software Engineer, Core OS Capabilities Responsibilities:
Added 7 mins ago
Software Development Engineer, APM Insights
Amazon
SEATTLE, WA
…across Amazon Publisher Monetization (APM). We serve business, product, tech, and science teams replacing manual intake-driven analytics with self-service, AI-powered experiences. Our…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 7 mins ago
Software Development Engineer II, Personalization
Amazon
Seattle, WA
You are a software engineer with an interest in modern user interfaces, data science, telemetry, automation and performance. You have great problem solving skills. You have strong…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 7 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
Amazon Web Services (AWS) QuickSight is looking to hire an experienced Software Development Engineer to support the fast growing organization that builds world class experiences and…
Added 7 mins ago
Staff Software Engineer, Geo Automotive SDK
Google
Seattle, WA
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Added 7 mins ago
Engineer 2
Nordstrom
Seattle, WA
Nordstrom's Marketing Content Orchestration (MCO) team is looking for a curious, motivated software Engineer 2 who is eager to learn and grow to help modernize how Nordstrom creates and…
Added 7 mins ago
Data Analyst 3 - Insights Delivery Merchandising Analytics
Nordstrom
Seattle, WA
Familiarity with Git-based version control, code reviews, and collaborative software development practices.
Added 8 mins ago
Customer Success Engineer - Hashicorp
IBM
Seattle, WA
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new…
Added 8 mins ago
Software Engineer III, AI/ML GenAI
Google
Kirkland, WA · Seattle, WA
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to…
Added 12 mins ago
Mechanical Engineer
Actalent
Bedford, OH
…products, including eHouse, switchgear, and transfer switch product lines. This role contributes to product design efforts from concept through…
Added 13 mins ago
A
Manufacturing Engineer
Actalent
Brooklyn Park, MN
- $48 to $60 USD / hour
Job Title: Manufacturing EngineerJob DescriptionThis Manufacturing Engineer role focuses on supporting the production of commercial and non-commercial finished medical devices, with primary…
Added 13 mins ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 13 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
14+ years of software engineering and technical leadership experience, including ownership of production systems and large-scale delivery initiatives.
Added 13 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.