Job Summary: Primary responsibilities include managing the food and beverage outlets of Gilley’s including but not limited to staff management, operations oversight, financial management, compliance, and reporting, requiring the exercise of discretion and the use of independent judgment. This position will work closely with F&B Director to ensure the standards of service and safety guidelines are met as well as perform other job tasks as assigned.
Essential Job Functions:
- Leading F&B team by attracting, recruiting, training and appraising talented personnel
- Primary responsibility for managing food and beverage operations within budget and to the highest standards
- Establishing and managing to food and beverage departmental budgets
- Ability to respectfully manage employees in all food and beverage outlets
- Operational management of all front and back of the house restaurant operations
- The Food & Beverage Manager will complete scheduled inventories, assess ordering needs, and provide instruction on re-order needs to the appropriate parties to ensure completion
- Must be knowledgeable about the most updated laws and guidelines and responsible for communicating such information to staff and ensuring compliance
- Responsible for interviewing, hiring, and training personnel as well as terminations, advancements, promotion, discipline and other personnel matters in food and beverage outlets
- Assist in inspecting kitchen and bar equipment to ensure compliance and hold staff accountable for food sanitation and safety regulations
- Will assist in creating a training program and training staff on cash handling procedures in accordance with accounting and company policies. This includes but is not limited to managing the proper use of POS system, pay methods, promotions and approvals. Additionally, required to assist in reconciliation of cash banks and securing bank and related reports and documentation
- Create and collaborate within the food and beverage team to implement new ideas
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to all guests
- Observes activity and reports anything that is out of the ordinary
- Independently handle routine customer complaints and incidents and exhibits with the appropriate discretion to identify situations that require the attention of upper management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests
- Maintains monetary and paperwork accuracy and efficiency within department/property standards
- Adheres to regulatory, departmental, and company policies in an ethical manner, ensures all food and beverage personnel adhere, and encourages all others to do the same
- Empowered to independently resolve guest disputes quickly and efficiently
- Other duties as assigned
Qualifications
Skills/Experience/Qualifications:
- Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
- One year of direct customer contact experience, preferred
- One year of supervisory experience in a food and beverage setting
- Proficient in MS Office, and other F&B applications
- Previous money handling experience preferred
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to lift items weighing up to 50 pounds
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.
