Front Desk Associate

Front Desk Associate

Job Type: Full-Time / Part-Time Schedule: Flexible --- shifts may include 7:00 AM--3:00 PM or 3:00 PM--11:00 PM. Schedule and days may vary. Weekends and holidays are required.

Position Summary

We are looking for a friendly, dependable, and customer-focused Front Desk Associate to join our hotel team. The Front Desk Associate is often the first and last point of contact for our guests, so providing a warm, welcoming, and professional experience is essential.

Responsibilities

• Greet and welcome guests with a friendly, professional attitude
• Check guests in and out efficiently and accurately
• Answer phones, respond to guest questions, and provide information about the hotel and local area
• Handle reservations, room assignments, payments, and guest requests
• Address guest concerns and work to resolve issues promptly and courteously
• Maintain accurate records and follow hotel policies and procedures
• Communicate effectively with housekeeping and other hotel departments
• Maintain a clean, organized, and welcoming front desk area
• Assist with other hotel duties as needed

Qualifications

Excellent customer service skills are required

• Friendly, positive, and professional personality
• Strong communication and interpersonal skills
• Reliable and dependable with excellent attendance
• Ability to multitask and remain calm in a busy environment
• Comfortable working independently and as part of a team
• Basic computer skills
• Previous hotel or front desk experience is preferred, but we are willing to train the right person
• Must be available to work weekends and holidays
• Must be flexible with scheduling and able to work either 7 AM--3 PM or 3 PM--11 PM

What We're Looking For

The ideal candidate is someone who enjoys helping people, takes pride in providing exceptional guest service, and understands that a positive attitude can make a big difference in a guest's stay.

If you are dependable, personable, and enjoy working with people, we'd love to hear from you!