Warranty Supervisor

Job Summary

Join GFL’s Corporate Warranty Department at a pivotal moment as we modernize fleet operations and build a best-in-class warranty management program. As a Warranty Administrator, you will handle the foundational weekly processing that drives our claims recovery, while gaining deep insight into how our nationwide fleet apparatus operates. Grounded in day-to-day execution and backed by cutting-edge AI tools, this role offers a unique opportunity to shape our growing department, streamline cross-functional workflows, and deliver a measurable impact on the company's bottom line.

Job Responsibilities

• End-to-End Warranty Processing: Process, track, and document fleet equipment warranty claims accurately and within required timeframes between local maintenance operations and OEM partners.
• Vendor & OEM Collaboration: Partner with vendors and manufacturers to establish and maintain proper claim procedures; adhere strictly to warranty agreements and effectively communicate compliance guidelines to field personnel.
• Executive & Corporate Reporting: Compile, analyze, and deliver clear, concise data and strategic guidance for corporate directors, upper management, and leadership presentations.
• Process Modernization & AI Integration: Leverage cutting-edge AI tools and modernized workflows to streamline communication chains and maximize warranty cost recovery across the business.
• Cross-Functional Communication: Serve as a central communication bridge across all organizational levels, facilitating timely updates and claim resolutions between fleet support teams, corporate personnel, and external partners.

Job Requirements

• Experience: Preferred minimum of one (1) year of experience working with fleet parts, heavy-duty equipment, and/or diesel or CNG trucks
• Technical Knowledge: Working knowledge of major truck and body components, including engines, aftertreatment, braking, suspension, cooling, electrical, hydraulic, pneumatic, and diesel/CNG fuel systems.
• Fleet Operations: Familiarity with refuse body types and their basic operational mechanics.
• Technical Tools: Proficiency in Google Workspace (Sheets, Docs, Slides, etc.).
• AI Tooling: Understanding of AI tool integration, practical uses, and limitations (e.g., Google Gemini) to enhance administrative efficiency.
• Communication: Exceptional written and verbal communication skills to interact professionally across all tiers of the organization, vendors, and leadership.
• Detail & Organization: Sharp attention to detail and strong organizational ability to manage high-volume claim timelines and complex documentation without oversight errors.
• Growth Mindset: Proactive, self-motivated approach to learning large-scale fleet mechanics and contributing to long-term operational growth.

Work Environment & Physical Demands

• Location: Office-based environment (In-office preferred; work-from-home as needed). Limited travel for training or presentations.
• Physical Requirements: Desk-based role spent primarily stationary (~75% of the day) using standard office equipment and keyboarding.