Operations Supervisor II

Personnel Management & Leadership

• Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.
• Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.
• Address team complaints and resolve workplace conflicts or operational problems promptly.
• Maintain positive employee relations and foster a supportive, team-oriented work environment.

Operations & Service Delivery

• Direct daily collection and disposal services to maximize the utilization of personnel and fleet equipment.
• Oversee route efficiency, ensuring daily completion of collection routes, container deliveries, and special/missed stop pick-ups.
• Ensure drivers complete all daily required paperwork, including truck reports, driver logs, and pre/post-trip vehicle inspections.
• Manage driver and helper/toter scheduling to maintain optimal coverage for all routes in the service area.
• Establish and continuously review operational productivity standards; enter daily product line productivity into the operating system.
• Resolve customer complaints and service issues directly to ensure high levels of customer satisfaction.
• Maintain an appropriate inventory of operational and safety supplies (e.g., gloves, Gatorade, safety gear) with General Manager approval.

Safety & Compliance

• Promote an active, preventative safety culture aimed at preventing accidents and injuries.
• Schedule, plan, and conduct monthly safety meetings with operational personnel.
• Ensure strict compliance with all local, state, federal, and CDL driver regulations.
• Conduct regular, routine route observations to verify driver safety and adherence to operational standards.
• Investigate all incidents, accidents, and near-misses promptly and complete all required documentation.
• Ensure proper supply, distribution, and mandatory usage of all Personal Protective Equipment (PPE).

Qualifications & Requirements

Required Education & Experience

• Education: High School Diploma or General Education Degree (GED) required.
• Experience:At least one (1) year of supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.
• Licensing: Valid Driver’s License with a clean driving record.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.
• Prior experience in the waste management, hauling, or transportation industry preferred.
• Prior experience driving commercial trucks or holding an active Commercial Driver’s License (CDL) preferred.

Knowledge, Skills & Abilities

• Strong leadership, interpersonal, and communication skills.
• Ability to multitask, prioritize duties, and solve problems in a fast-paced environment.
• Proficient in basic computer software and operations management software.
• Thorough understanding of DOT regulations, safety compliance, and fleet operations.

Work Environment & Physical Demands

• Operations are conducted in both an office setting and outdoors in varying weather conditions.
• Occasional exposure to outdoor elements, moving mechanical parts, noise, dust, and waste environment.
• Frequent walking, standing, sitting, and occasional lifting of operational materials up to 50 lbs.