Service Operations Coordinator

Germain Volvo Cars South Hills

Service Operations Coordinator

Canonsburg, PA

Full-time: Monday, Tuesday, Thursday 11am to 8pm, Friday 9am to 6pm and Saturday 8:30am to 5pm

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Service Operations Coordinator, you will coordinate service operations to ensure a seamless and positive customer experience while supporting the service team in delivering exceptional automotive care.

Responsibilities:

• Greet customers and identify their service needs
• Schedule and coordinate service appointments efficiently
• Communicate effectively with technicians to relay customer requests and concerns
• Provide accurate estimates and explain service recommendations to customers
• Maintain service records and documentation
• Follow up with customers post-service to ensure satisfaction
• Assist with parts and service operations coordination as needed

Qualifications:

• Previous experience in automotive service advising or coordination preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational skills and attention to detail
• Familiarity with service management software is a plus
• Customer-focused attitude with a professional demeanor

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP