Customer Solutions Representative

Customer Solutions Representative Remote (RI, MA, CT, NH Only) Full-Time | Monday-Friday | 11:30 AM-8:00 PM EST Join a Team That Puts Customers First Displays2go is seeking a Customer Solutions Representative to provide exceptional support to customers across phone, email, chat, and ticketing platforms. This role requires strong communication skills, technical aptitude, excellent attention to detail, and the ability to navigate multiple systems simultaneously while delivering a positive customer experience. This is a fast-paced position best suited for individuals who enjoy problem-solving, learning new systems quickly, and taking ownership of customer issues through resolution. To support training, collaboration, and ongoing business needs, applicants must reside in Rhode Island, Massachusetts, Connecticut, or New Hampshire. What You'll Do

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and ticketing systems.
• Navigate multiple CRM, order management, and communication platforms simultaneously to research and resolve customer concerns.
• Process customer orders, account updates, quotes, and transactions accurately and efficiently.
• Verify, update, and maintain customer information across multiple systems.
• Troubleshoot customer issues and identify appropriate solutions.
• Collaborate with Sales, Logistics, Accounting, Technical Support, and other internal teams to resolve customer concerns.
• Manage a high volume of customer interactions while maintaining service quality standards.
• Document customer interactions accurately and thoroughly.
• Recommend products, services, or solutions that best meet customer needs.
• Contribute ideas that improve customer experience and operational efficiency.

What Success Looks Like

Successful representatives are able to:

• Learn and retain new information quickly.
• Follow written and verbal instructions accurately.
• Navigate multiple systems simultaneously while speaking with customers.
• Communicate pricing, product information, and account details clearly and professionally.
• Work independently with minimal supervision.
• Maintain accuracy while managing a high volume of customer interactions.
• Troubleshoot issues and apply established processes confidently.

Required Qualifications

• Minimum 2 years of customer service or customer support experience.
• Experience supporting customers in a high-volume phone, email, or chat environment.
• Strong computer proficiency and ability to learn new software quickly.
• Experience navigating multiple systems and applications simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to interpret instructions and apply them consistently.
• Professional spoken English and clear communication skills.

Preferred Qualifications

• CRM experience (Salesforce, Zendesk, ServiceNow, HubSpot, or similar).
• Order processing, account management, or call center experience.
• Experience working in a remote environment.

Remote Work Requirements

Candidates must have:

• A dedicated, professional workspace free from routine interruptions during working hours.
• Reliable high-speed internet capable of supporting voice, video, and cloud-based business applications.
• The ability to participate in video meetings and training sessions with camera enabled.
• A quiet work environment appropriate for customer interactions.
• The ability to work independently without assistance from family members or others.

Hiring Process

Candidates selected for interviews can expect:

• Live video interview
• Customer service communication assessment
• Basic computer and systems navigation evaluation
• Customer scenario exercise
• Remote work environment verification

Why Join Displays2go?

• Collaborative and supportive team environment.
• Opportunity to make a direct impact on customer satisfaction.
• Ongoing training and professional development.
• Career growth opportunities within a growing organization.
• Stable full-time schedule.