IT Operations Lead

Geoprobe® designs and manufactures drilling machines and tooling used by companies worldwide. Behind the scenes, our software team builds the systems that run the business. We're seeking a Software Developer to create custom solutions within our Epicor ERP system and to design and build software used both inside the company and by our customers. This is a working lead role. You'll work directly with the IT team, own the ticket process, manage IT projects, and serve as a point of contact for IT operations, while staying hands-on with Epicor support and everyday IT issues. It's a great fit for someone who works well with people, stays calm under pressure, and brings a positive attitude to helping others. The position is on-site in Salina as part of a small, collaborative team. Interested in applying? Save time, apply directly at geoprobe.com/join-our-team

Responsibilities

• Lead IT operations day to day, working directly with the IT team and making operational decisions, including urgent requests from department heads and deciding what can wait
• Own the ticket process, receiving, prioritizing, and assigning IT tickets, resolving many directly and routing others to the appropriate team member
• Manage IT projects and delegate work across the IT team, including programming and security work, handling planning, logistics, and timelines through completion
• Manage the working relationship with Epicor, overseeing EpicCare support cases and coordinating issues, updates, and customizations with Epicor and our implementation partner
• Serve as a point of contact for IT operations, meeting with other departments to understand their needs and turning them into clear requests for the IT team
• Provide the IT Manager with a weekly summary of tasks completed, ticket trends, spending, and operational issues, escalating only what needs a decision
• Help the Systems Administrator with IT administration, including purchasing, invoices, vendor contracts, licenses, and asset tracking
• Run regular IT team meetings, keeping the team aligned on priorities and progress
• Maintain and add to our IT knowledge base, including quick-reference guides and how-to articles
• Help integrate AI into the IT team's daily work and keep up to date on new AI tools and practices
• Other duties as assigned

You might be a good fit if you…

• Are organized and enjoy bringing order to a busy environment
• Like leading a team while staying hands-on yourself
• Are excited about using AI
• Stay calm under pressure and make sound decisions quickly
• Are great with people, and help others with patience and a positive attitude
• Enjoy collaboration and a team-oriented environment

Requirements

• Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience
• 3+ years of experience in IT support or operations, including at least 1 year leading or coordinating others
• Hands-on experience supporting an ERP system
• Experience managing a ticketing system and prioritizing work for a team
• Strong troubleshooting skills across computers, Microsoft 365, accounts, and common business software
• Experience using AI tools, such as Claude or Copilot, in daily work
• Strong people skills, with a patient, positive, service-minded approach
• Clear communication with users, department heads, and leadership
• Highly organized, with strong follow-through and attention to detail
• Experience managing projects, including timelines, priorities, and communication with stakeholders
• Self-directed - able to take ownership of operations with minimal oversight

Desired Qualifications

• Experience with Epicor Kinetic, including BPMs, BAQs, reports, or dashboards
• Experience managing vendor support relationships, such as Epicor and EpicCare
• Experience with SQL or basic scripting
• Experience with Microsoft 365 and Entra ID (Azure AD) administration
• Experience with IT purchasing, budgeting, vendor management, or asset tracking
• Familiarity with IT service management practices, such as ITIL
• Experience automating workflows or building tools with AI

Benefits

• 401(k)
• Health, Vision, and Dental Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.