Jobs in the United States

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Geoprobe Systems®

IT Operations Lead

Salina, KS, United States

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Job details

Experience: 3+ years of experience in IT support or operations, including at least 1 year leading or coordinating others
Posting language: English
Posted: Nov 13, 2026

Original job description

Geoprobe® designs and manufactures drilling machines and tooling used by companies worldwide. Behind the scenes, our software team builds the systems that run the business. We're seeking a Software Developer to create custom solutions within our Epicor ERP system and to design and build software used both inside the company and by our customers. This is a working lead role. You'll work directly with the IT team, own the ticket process, manage IT projects, and serve as a point of contact for IT operations, while staying hands-on with Epicor support and everyday IT issues. It's a great fit for someone who works well with people, stays calm under pressure, and brings a positive attitude to helping others. The position is on-site in Salina as part of a small, collaborative team. Interested in applying? Save time, apply directly at geoprobe.com/join-our-team

Responsibilities

Lead IT operations day to day, working directly with the IT team and making operational decisions, including urgent requests from department heads and deciding what can wait
Own the ticket process, receiving, prioritizing, and assigning IT tickets, resolving many directly and routing others to the appropriate team member
Manage IT projects and delegate work across the IT team, including programming and security work, handling planning, logistics, and timelines through completion
Manage the working relationship with Epicor, overseeing EpicCare support cases and coordinating issues, updates, and customizations with Epicor and our implementation partner
Serve as a point of contact for IT operations, meeting with other departments to understand their needs and turning them into clear requests for the IT team
Provide the IT Manager with a weekly summary of tasks completed, ticket trends, spending, and operational issues, escalating only what needs a decision
Help the Systems Administrator with IT administration, including purchasing, invoices, vendor contracts, licenses, and asset tracking
Run regular IT team meetings, keeping the team aligned on priorities and progress
Maintain and add to our IT knowledge base, including quick-reference guides and how-to articles
Help integrate AI into the IT team's daily work and keep up to date on new AI tools and practices
Other duties as assigned

You might be a good fit if you…

Are organized and enjoy bringing order to a busy environment
Like leading a team while staying hands-on yourself
Are excited about using AI
Stay calm under pressure and make sound decisions quickly
Are great with people, and help others with patience and a positive attitude
Enjoy collaboration and a team-oriented environment

Requirements

Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience
3+ years of experience in IT support or operations, including at least 1 year leading or coordinating others
Hands-on experience supporting an ERP system
Experience managing a ticketing system and prioritizing work for a team
Strong troubleshooting skills across computers, Microsoft 365, accounts, and common business software
Experience using AI tools, such as Claude or Copilot, in daily work
Strong people skills, with a patient, positive, service-minded approach
Clear communication with users, department heads, and leadership
Highly organized, with strong follow-through and attention to detail
Experience managing projects, including timelines, priorities, and communication with stakeholders
Self-directed - able to take ownership of operations with minimal oversight

Desired Qualifications

Experience with Epicor Kinetic, including BPMs, BAQs, reports, or dashboards
Experience managing vendor support relationships, such as Epicor and EpicCare
Experience with SQL or basic scripting
Experience with Microsoft 365 and Entra ID (Azure AD) administration
Experience with IT purchasing, budgeting, vendor management, or asset tracking
Familiarity with IT service management practices, such as ITIL
Experience automating workflows or building tools with AI

Benefits

401(k)
Health, Vision, and Dental Insurance
Paid Time Off (PTO)
Paid Holidays
Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.

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Jobs in the United States