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Added 1 min ago
Parts Manager
GPAC
Fairview, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 1 min ago
Parts Manager
GPAC
Beaverton, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Kuna, ID
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
APD IT Business Analyst III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…serves as the operational and analytical lead supporting the development, maintenance, and federal reporting of APDs across a portfolio of Medicaid Enterprise System…
Added 2 mins ago
Parts Manager
GPAC
Dupont, WA
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Troutdale, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Oregon City, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Covington, WA
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Maple Valley, WA
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Jerome, ID
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Mountain Home, ID
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Blackfoot, ID
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Sumner, WA
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 2 mins ago
Parts Manager
GPAC
Rathdrum, ID
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 3 mins ago
Parts Manager
GPAC
Wilsonville, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 3 mins ago
Parts Manager
GPAC
Enumclaw, WA
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 3 mins ago
Parts Manager
GPAC
Gresham, OR
Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the…
Added 8 mins ago
RL
Retail Manager
RP Lumber
Robinson, IL
- $20 to $25 USD / hour
This position reports to the General Manager and provides development across showroom, yard, and back-office operations for individuals interested in growing into broader store leadership…
Added 9 mins ago
Hazardous Waste Operations Manager- Pharmaceutical
Clean Harbors
Nashville, TN · Detroit, MI · Houston, TX
Clean Harbors is seeking a healthcare pharmaceutical Hazardous Waste Operations Manager for our Healthcare Division. In this position you will be responsible for overseeing all Company…
Added 9 mins ago
Financial Service Representative
Attain Finance
Anderson, IN
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
Added 9 mins ago
General Affairs Manager
Mobis North America
Plymouth, MI
COMPANY OVERVIEW: MOBIS Technical Center of North America is the Research & Development Center for Hyundai MOBIS, a Tier 1 supplier and an affiliate under Hyundai Motor Group. MOBIS…
Added 10 mins ago
Class A CDL Driver- Toter
HouseSmart Construction - Clayton
Rocky Top, TN
As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal,…
Added 10 mins ago
Class A CDL Driver- Toter
HouseSmart Construction - Clayton
Rocky Top, TN
As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal,…
Added 10 mins ago
Class A CDL Driver- Toter
HouseSmart Construction - Clayton
Maynardville, TN
As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal,…
Added 10 mins ago
Nurse Manager of Surgical Services
CHS
Fort Wayne, IN
The Manager, Surgical Services is responsible for the daily operations and coordination of care across surgical departments, including pre-operative, intra-operative, and post-operative…

GenServe

Branch Manager

La Habra, CA, United States

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Job details

Posting language: English
Posted: Aug 31, 2026

Original job description

Description About GenServe GenServe is one of the nation’s largest independent providers of commercial and industrial generator maintenance, repair, and emergency services. With the largest team of EGSA certified technicians in the Northeast and a rapidly expanding footprint across North America, GenServe delivers unmatched expertise, reliability, and customer service. Our branches operate as high performance service hubs supporting customers across critical infrastructure, healthcare, data centers, manufacturing, and commercial facilities.

Position Summary The Branch Manager oversees all branch operations, personnel, customer relationships, financial performance, and service delivery activities. This leader ensures the branch meets operational goals, drives technician productivity, strengthens customer satisfaction, and maintains safety and compliance standards. This role requires a strong balance of leadership ability, operational execution, technical understanding, and financial management.

Key Responsibilities

Lead, coach, and develop a team of technicians, dispatchers, service writers, and administrative staff.
Oversee staffing levels, recruitment needs, onboarding, and ongoing employee performance.
Foster a culture of safety, accountability, teamwork, and continuous improvement.
Conduct regular team meetings, check-ins, and performance reviews.
Oversee daily service operations, ensuring efficient scheduling, dispatching, and completion of work.
Monitor technician productivity, job progress, and service quality.
Ensure accurate and timely submission of job documentation, timesheets, and service records.
Support service writers in producing accurate estimates and coordinating follow-up.
Maintain branch equipment, fleet, facility, and operational readiness.
Strengthen customer relationships through clear communication, responsiveness, and quality service.
Conduct site visits when needed to scope for jobs, resolve issues, or support the sales process.
Ensure timely resolution of customer complaints or escalations.
Partner with Sales on maintenance contract pricing and customer proposals.
Manage branch budget, costs, revenue targets, and gross margin expectations.
Track performance KPIs such as utilization, PM attainment, revenue per technician, and billing timeliness.
Drive continuous improvement to meet or exceed monthly financial goals.
Oversee billing accuracy and coordinate with A/R on past due accounts.
Enforce company safety standards, field compliance requirements, and quality procedures.
Ensure no safety incidents and minimize quality issues or customer rework.
Promote adherence to regulatory guidelines and company operating procedures.
Work closely with Sales, A/R, Operations, and Technical Support to ensure seamless branch performance.
Partner with Technical Support to identify training needs and skill development plans for technicians.
Support corporate initiatives related to process improvement, reporting, or operational systems.
Oversee the full lifecycle of quoted repairs, ensuring accuracy, profitability, and alignment with customer expectations.
Communicate repair recommendations, pricing, and approvals directly with customers and internal teams.
Coordinate scheduling and resources to ensure timely completion of all approved quoted repairs.
Perform all other duties and responsibilities as assigned.

Requirements

5+ years of experience in field service operations, power generation, electrical, industrial equipment, or related technical service environments.
2+ years of leadership or supervisory experience.
Strong operational management skills and understanding of service workflows.
Ability to lead teams, drive accountability, and build customer trust.
Excellent communication, problem solving, and decision-making skills.
Financial acumen – ability to understand budgets, cost control, and revenue drivers.
Valid driver’s license and clean driving record.

Preferred Qualifications

Experience with generator systems or similar mechanical/electrical equipment.
EGSA certification or familiarity with generator applications.
Experience using field service management software, scheduling platforms, and reporting tools.
Technical or engineering related education or certifications.

Compensation & Benefits

Competitive salary based on experience
Annual performance bonus opportunity
Comprehensive benefits package
Career growth within a rapidly expanding organization

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More about this job

Skills

Customer service
Customer relations
Regulatory compliance
Leadership
Financial management
Recruitment
Onboarding
Teamwork
Process improvement
Scheduling
Dispatching
Documentation
Communication skills
Sales
Technical support
Identify training needs
Reporting
Lead a team
Problem solving
Decision making
Financial capability
Valid driver's licence
Maintain electronic equipment

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