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Added 2 mins ago
A
Associate Account Manager
AbbVie
Austin, TX
- $23.8 to $43 USD / hour
As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry…
Added 4 mins ago
H
Pre-Analytical Supervisor
Helix
United States
- $47 to $60 USD / hour
Lead, coach, and develop Lab Technicians through task delegation, workload balancing, and structured performance check-ins.
Added 5 mins ago
BP
Area Chief of Staff
Banfield Pet Hospital
Wilmington, DE
- $130,000 to $185,000 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 5 mins ago
Aerie - Associate Selling Team Leader (Associate Manager)
AEO
Liberty Township, OH
As the full-time Associate Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store.…
Added 5 mins ago
AE - Associate Selling Team Leader (Associate Manager)
AEO
Monroe, OH
As the full-time Associate Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store.…
Added 6 mins ago
SC
Library Associate II, Kathryn Linnemann Branch
St. Charles City-County Library District
Saint Charles, MO
- $24.93 USD / hour
The Kathryn Linnemann Branch is seeking to fill a part-time Library Associate II position. If you are a team player that enjoys working with a diverse customer base and providing amazing…
Added 6 mins ago
SC
Library Associate II (Corporate Parkway Branch)
St. Charles City-County Library District
Wentzville, MO
- $24.93 USD / hour
The Corporate Parkway Branch is seeking to fill a part-time Library Associate II position. If you are a team player that enjoys working with a diverse customer base and providing amazing…
Added 7 mins ago
S
Order Selector
Staffmark
Jersey Village, TX
- $17.5 USD / hour
Utilizes appropriate tools to accomplish task
Added 8 mins ago
Dispatcher
Terracon
Austin, TX
Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
Added 10 mins ago
Director of Operations
ML Property Group LLC
Charlotte, NC
…process, budget completion and adherence process, customer and associate experience, and unit availability and product…
Added 11 mins ago
CM
Materials Services Associate (20/24 hrs.) Main Library
Columbus Metropolitan Library
Columbus, OH
- $17.51 to $21.53 USD / hour
Job Title: Materials Services Associate (20/24 hrs./Non-Exempt/Part-time)
Added 12 mins ago
Deputy Program Manager
NEMEAN SOLUTIONS LLC
Tampa, FL
…assigned training and exercise support requirements, coordinate task leads and functional teams, and maintain workforce readiness and mission coverage. The DPM will support the PM and act…
Added 12 mins ago
Hubsite Supervisor - Adecco - Wauwatosa, WI
The Adecco Group
Wauwatosa, WI
The Hubsite Supervisor acts as the candidate's and associate's primary point of contact throughout the recruiting, onboarding, and assignment lifecycle. Serving as a trusted strategic…
Added 12 mins ago
Designer 1 - Gas and Electric Utilities
WEC Energy Group
Oshkosh, WI
Associate degree or equivalent education in one of the following disciplines: Electrical, Mechanical, Civil Engineering or other associate degree programs that align with those previously…
Added 12 mins ago
Donor Recruitment Associate
COMMUNITY BLOOD CENTER INC
WAUSAU, WI
Added 13 mins ago
Associate Director, Patient Navigator Strategy, US Oncology, Marketing
Merck
Madison, WI
Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy will serve as the business leader responsible for designing, building, and…
Added 13 mins ago
Health Care Systems - Integrated Account Leader
Merck
Madison, WI
…(5) years of combined Managed Care-related experience at the Associate Director/Director level (e.g. Customer Team Leader, Managed Care Marketing, Solutions,…
Added 13 mins ago
Staff Engineer, Process Development & Automation
Abbott
Madison, WI
Creativity and latitude, including the ability to multi-task and work productively in a demanding environment with changing priorities.
Added 14 mins ago
Cyber Security Specialist
Agile Defense
Fort Huachuca, AZ
Requires a bachelor’s degree; or an associate’s degree and at least 2 years of experience; a minimum of 60 semester hours of formal education working towards an associate or bachelor’s…
Added 14 mins ago
Network Administrator - San Antonio (Immediate Opening)
IDEA Public Schools
San Antonio, TX
Added 15 mins ago
KS
Senior Clinical Research Associate
Kelly Services
North Chicago, IL
- $62 USD / hour
…Detailed tasks and responsibilities are outlined in the project task…
Added 17 mins ago
UG
Associate Software Engineer
UnitedHealth Group
Minneapolis, MN
- $60,200 to $107,400 USD / year
Implement LLM integration patterns (e.g., tool/function calling, structured outputs, and retrieval) and prompt engineering practices to improve reliability, safety, and task performance
Added 17 mins ago
Appian Software Developer - TS/SCI
Xcelerate Solutions
Remote, United States
…transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities. Come join our award-winning…
Added 20 mins ago
Specialty Shop Manager, Women's Sports shoes
Scheels
Sioux City, IA
Every task matters, and we take full responsibility for the results
Added 20 mins ago
MT
Fire Command Center Operator
Metropolitan Transportation Authority
United States
- $34.62 to $43.27 USD / hour
…conditions. Ability to make critical decisions promptly and multi-task under stressful or emergency…

Genesis HealthCare System

SRC Associate

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

Department:

Service Response Ctr

Overview of Position:

The purpose of this position is to receive, input, dispatch, and track requests through the use of telecommunications and the Service Response Center software for all non-clinical support services.ESSENTIAL DUTIES

Answers the telephone promptly and speaks professionally to patients and customers in a courteous manner using approved scripts.
Responds to requests in a customer friendly manner at all times and handles upset customers in a calm and courteous manner.
Collects and appropriately handles detailed information over the phone and then inputs information into the computer system to enable dispatching of appropriate staff to appropriate location with appropriate equipment to remedy the situation.
Tracks customer requests to ensure they are completed to their satisfaction and reports any concerns to the proper management.
Monitors support service activities, and makes assignments to complete ad hoc tasks, e.g. patient transports, housekeeping, maintenance, etc.
Prepares and distributes software reports for management.
Receives training and effectively applies lessons to daily work activities.
Responds to complaints in a customer friendly manner, and then refers complaint to appropriate supervisor in a timely manner.
Contacts and professionally communicates with Public Safety Officers via radio using appropriate radio language.
Packs, collates, and prepares paperwork along with other recordkeeping tasks.
Follows through in a timely manner with direction from SRC/Transport Supervisor, clinical staff, or departmental leadership.
Follows hospital and departmental policies with special attention to safety, dress, attendance, punctuality, and regulatory compliance.
Handles all work-related information in a confidential manner.
Works effectively with team members to meet constantly changing needs and deliver care that is customer oriented and cost effective.
Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.

QUALIFICATIONS

Requires high school diploma or equivalent.
Must read, comprehend, and follow written and verbal instructions.
Must read and understand English and have basic arithmetic skills.
Good interpersonal and communication skills.
Ability to multi-task, assess situation needs, and problem solve.
Experience operating a Fax Machine, Copy Machine, Multi Line Phones, and other office equipment.
Ability to type a minimum of 30 WPM with an accuracy rate of 95%.
Have a working knowledge of computer software programs (MS Office, Windows OS, etc.).

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

Living the Genesis Mission, Vision and Values:

Performs work in a manner that is quality focused.
Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
Results oriented and focused on achievement of objectives.
Acknowledges and responds to the diversity of people and the situation.
Encourages peers (others) to be owners of change.
Always makes the effort to anticipate and exceed customer needs and expectations.
Possesses the ability to engage others with patience and understanding.
Acts in a manner that creates positive first and lasting impressions.
Demonstrates the ability to own issues until they are resolved.

Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

Introduces self and role…connects with everyone.
Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
Asks for and anticipates needs and concerns of others.
Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
Responds to requests in an appropriate and timely manner.
Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

Promotes Patient and Employee Safety

Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
Demonstrates Slips/Trips and Falls Awareness.
Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit, stand, push, pull, bend and walk for extended periods of time.
Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.

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