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Generator Power Systems

Operations Manager

Magnolia, TX, United States

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Job details

Experience: 5+ years of experience in residential Generator, HVAC, Electrical, or Plumbing operations
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary:

The Operations Manager is responsible for running the day-to-day operations of a residential generator and electrical service branch and reports directly to the General Manager. This role owns execution across field service teams, dispatch, permitting, inventory, customer experience, and branch financial performance. The Operations Manager directly supervises generator and electrical install technicians, licensed electricians, and office/administrative staff, and is accountable for installation quality, code and permit compliance, efficiency, and profitability while maintaining high standards of safety and customer satisfaction.

Essential Functions & Responsibilities:

Operational Leadership

Manage day-to-day operations of residential generator service, maintenance, and installation teams
Ensure jobs are scheduled, staffed, and completed efficiently and profitably
Develop, implement, and improve operational processes and SOPs
Monitor workflow from call intake through job completion and invoicing
Oversee coordination of field crews, dispatch, and office staff so generator and electrical jobs flow smoothly from sale to install to inspection to close-out
Partner with the General Manager on branch planning, staffing levels, and resource allocation, and serve as the operational point of contact in the GM’s absence

Quality Control & Installation Standards

Set and enforce installation quality standards for all generator and electrical work, including manufacturer specifications and company workmanship standards
Conduct or assign quality-control inspections on generator installs - fuel/gas connections, electrical hookups, transfer switches, mounting, clearances, and start-up and load testing
Verify each install is commissioned, load-tested, and documented, and that the customer is trained on operation before the job is closed
Drive punch-list and sign-off discipline so no install is invoiced until it passes QC and required inspections
Track callbacks, warranty claims, and rework to root cause and drive corrective action with the responsible technician or crew

Permits, Code & Regulatory Compliance

Ensure permits are pulled, scheduled, and closed for every generator and electrical job that requires them, with office staff tracking permit status through final inspection
Verify all work complies with the National Electrical Code (NEC), local and jurisdictional codes, and manufacturer and utility requirements
Coordinate inspections with authorities having jurisdiction and resolve failed inspections or correction notices promptly
Ensure work is performed by appropriately licensed and qualified personnel and that branch electrical and contractor licensing stays current
Keep permit, inspection, and compliance records organized and audit-ready, and enforce OSHA, electrical-safety, and lockout/tagout practices in the field and shop

Team Management & Development

Directly supervise, coach, and hold accountable generator and electrical install technicians, licensed electricians, dispatchers, and office/administrative staff
Manage office staff and daily administrative workflow - scheduling, dispatch, permitting coordination, customer communication, and job documentation
Ensure technicians and electricians maintain required licenses, certifications, and ongoing technical training
Partner with HR/leadership on hiring, onboarding, training, and performance management
Conduct regular team meetings, ride-alongs, and performance reviews
Promote a culture of safety, professionalism, and continuous improvement

Financial & Performance Management

Manage operational budgets, labor costs, overtime, and material expenses
Track and improve KPIs such as:
Job profitability
Revenue per technician
Callback rates
First-time fix rate
Average ticket value
Customer satisfaction scores
Collaborate with leadership to drive revenue growth and margin improvement

Customer Experience

Ensure exceptional customer service and timely resolution of escalated issues
Maintain high-quality workmanship and consistent service standards
Monitor reviews, feedback, and callbacks to identify improvement opportunities

Inventory, Fleet & Assets

Oversee inventory management, material purchasing, and vendor relationships
Ensure proper maintenance and utilization of vehicles, tools, and equipment
Enforce safety policies and regulatory compliance (OSHA, local codes, etc.)

Systems & Technology

Utilize field service management software (ServiceTitan)
Analyze data and reporting to identify trends and optimize performance
Drive adoption of systems, processes, and best practices across the team

Requirements:

5+ years of experience in residential Generator, HVAC, Electrical, or Plumbing operations
2+ years in a leadership or management role
Strong understanding of residential service operations and job costing
Proven ability to lead teams and improve operational performance
Excellent organizational, communication, and problem-solving skills

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
Vision coverage through Anthem Blue Cross Blue Shield.
Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

Long-term disability: covered at no cost to you.
Basic life and AD&D insurance: also, at no cost to you.
Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

401(k) with employer match: we help you save for retirement.
HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
Incentive compensation: opportunities to earn more for your performance.
Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

Travel assistance and pet insurance: because the things you care about matter to us too

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More about this job

Skills

Workflow
Inspection
Quality control
Fuel gas
Regulatory compliance
Lockout/tagout
Scheduling
Communication skills
Documentation
Leadership
Performance management
Process improvement
Manage operational budgets
Customer service
Identify process improvements
Manage inventory
Procurement
HVAC
Plumbing
Lead a team
Problem solving

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