Program Associate (Program Analyst) - VID 228370

Duties Description Under the direction of the Director for Performance, the Performance Analyst supports the Office of Performance and Standards in helping the New York State Office of General Services (OGS) define, measure, understand, and communicate organizational performance. The Analyst works with agency divisions to develop and refine meaningful performance measures, establish consistent definitions and methodologies, analyze results, and prepare clear, actionable reporting for leadership. The position combines quantitative and qualitative analysis with research and engagement with operational staff to understand agency services, identify trends and performance gaps, and evaluate progress following operational improvement efforts. The Analyst collaborates with operational units, the OGS Data Analytics Office, executive leadership, and external stakeholders, as appropriate, to develop, validate, and interpret performance information and inform improvement efforts. The position supports agency-wide performance reporting while helping ensure that performance information is relevant, reliable, understandable, and used to inform operational decisions and improvements. The position works closely with the Director for Performance on high-priority initiatives that support agency leadership in understanding and improving organizational performance. The ideal candidate demonstrates strong analytical judgment, attention to detail, organizational discipline, and clear written and verbal communication. They can independently manage assigned work, engage stakeholders with professionalism and humility, and adapt to evolving priorities.

Key Responsibilities

Performance Measurement and Analysis

• Work with agency divisions to identify, develop, and refine performance measures that reflect operational activities, outputs, and outcomes.
• Conduct qualitative and quantitative analysis to assess performance, identify trends and gaps, and track progress toward established goals.
• Research benchmarks, best practices, and measurement approaches, including through engagement with external government entities and other relevant organizations, to inform performance assessment and operational decision-making.
• Develop and maintain documentation of performance measures, including definitions, calculation methodologies, data sources, and known limitations.

Performance Reporting and Communication

• Prepare and present performance reports, summaries, and briefing materials for stakeholders and agency leadership, identifying significant findings and implications for decision-making.
• Collaborate with operational units and the OGS Data Analytics Office to support the collection, validation, analysis, and presentation of performance information.
• Review performance reporting materials for accuracy, completeness, methodological consistency, and clarity.
• Assist in developing standardized reporting formats, templates, guidance materials, and practical tools that improve the consistency, clarity, and effectiveness of performance reporting and related management practices. Stakeholder Engagement and Performance Improvement
• Engage operational units to understand their objectives, business processes, data practices, and challenges affecting performance.
• Engage external stakeholders, including other government agencies and relevant organizations, to gather information, exchange practices, and support the development and evaluation of performance measures and improvement initiatives.
• Facilitate discussions with operational units to interpret performance results, investigate factors contributing to performance gaps, and identify potential corrective actions or opportunities for improvement.
• Support the mapping and assessment of operational processes to identify inefficiencies and recommend improvements to leadership.
• Work with operational units to evaluate improvement efforts by establishing appropriate measures, monitoring performance following interventions, and assessing whether results are moving toward intended outcomes.
• Other duties as required.

Operational Needs:

• Travel may be required (approximately 20%).
• Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is preferred.

Minimum Qualifications Bachelor’s degree AND 3 years of relevant full-time work experience in public policy, project management, policy analysis, public sector management, research, data analysis, strategic planning, or related fields.

Preferred Qualifications:

Advanced degree in public administration, public policy, management, political science, government, law, or a closely related field.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

About the Office of Performance:

The Office of Performance and Standards within the Bureau of Strategic Initiatives supports OGS in defining, measuring, and communicating organizational performance. Working with operational divisions and the Data Analytics Office, the Office develops consistent performance measures and reporting practices, analyzes results, and helps leadership understand progress toward agency objectives. The Office also develops practical tools, templates, and guidance to promote consistent management practices, improve organizational effectiveness, and make information more accessible and actionable. It supports the identification and monitoring of opportunities for improvement.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Downstate: Location Pay of $4,150

Some positions may require additional credentials or a background check to verify your identity.