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Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…Administrators) focused on building, scaling, and optimizing the technology that powers CVS Healthcare Delivery (HCD) patient retention, membership attribution, value-based programs, and…
Added 21 mins ago
AP
Commercial Data Product Owner - Job ID: 2080
Ascendis Pharma
Remote, United States
- $180,000 to $190,000 USD / year
…Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address…
Added 24 mins ago
Senior Analyst, Rebate Administration
Abbott
Austin, TX
…towards the future, anticipating changes in medical science and…
Added 24 mins ago
Senior Analyst, Rebate Administration
Abbott
Austin, TX
…towards the future, anticipating changes in medical science and…
Added 44 mins ago
AU
SOC Security Analyst
Allied Universal
Shoreview, MN
- $25.75 USD / hour
…multiple locations. Candidates should be comfortable working in a technology-driven environment and demonstrate strong critical thinking, communication, and incident management…
Added 1 hour ago
AU
SOC Security Analyst - Corporate Building
Allied Universal
New York, NY
- $25.5 to $26.5 USD / hour
The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security…
Added 1 hour ago
Digital Transformation Business Analyst
Kubota
Gainesville, GA
We are seeking a motivated and results-driven Digital Transformation Business Analyst to join our team. This opportunity is ideal for a professional who enjoys partnering with business and…
Added 1 hour ago
Senior Deal Desk Analyst
Bask Health
Remote, United States
4+ years of experience in Deal Desk, Pricing, Quote-to-Cash, Contract Management, Revenue Operations, Sales Operations, or a related function within the technology sector.
Added 1 hour ago
Oracle EBS Manufacturing Functional Analyst (WIP & Quality)
C-Serv
Remote, United States
Day-to-day functional support for Oracle Work in Process: discrete jobs, routings, assembly operations, scrap, completions, and variance tracking
Added 1 hour ago
Revenue Operations Analyst
Popmenu
Remote, United States
…relevant conversations. We are hiring a detail-obsessed Revenue Operations Analyst to own the accuracy, completeness and intelligence of that…
Added 1 hour ago
Jr FOIA Analyst
TechOp Solutions International
Remote, United States
…government and commercial organizations with operational and technology services. Our work is grounded in security, disaster preparedness, and federal compliance, and we are committed to…
Added 1 hour ago
Sr. Analyst, GTM Systems
PrePass
Remote, United States
We're looking for a Sr. Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, so Sales, Marketing, and Customer Success can do their best work.…
Added 1 hour ago
Senior Account Director, Enterprise Tech PR
SourceCode Communications
Remote, United States
…communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and…
Added 1 hour ago
Applied Artificial Intelligence Manager
ClimateWorks Foundation
Remote, United States
Reporting to the Director, Advisory & Insights (Climate Philanthropy), the Applied AI Analyst works as part of the joint team between Advisory & Insights (A&I) and Information Systems &…
Added 1 hour ago
Financial Analyst
neurohire.ai
Remote, United States
NeuroHire is seeking a motivated, analytical, and detail-oriented Financial Analyst to join our team. In this role, you will support financial planning, budgeting, forecasting, reporting,…
Added 1 hour ago
Associate Business Analyst
Claritas Rx
Remote, United States
…unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our…
Added 1 hour ago
B(
Senior Analyst, Commercial Operations & Analytics
BD (Becton, Dickinson and Company)
Sparks, MD
- $104,700 to $167,500 USD / year
The Senior Analyst, Commercial Operations & Analytics is accountable for providing business insights and analytics to enable the US commercial organization to develop and deliver its…
Added 1 hour ago
T
ServiceNow GRC Specialist
TEKsystems
Bethesda, MD
- $52.88 USD / hour
…Work Roles 431 (Knowledge Manager) and 461 (Systems Security Analyst). Education & Experience Requirements: Bachelors degree in Information Technology, Computer Science, Cybersecurity,…
Added 1 hour ago
Description Maritime Security Cooperation Program Analyst, Senior
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
As a defense mission analyst, you'll bring your leadership, strategic, tactical, and technical expertise to work alongside thought leaders on projects for the U.S. Navy. You'll use your…
Added 2 hours ago
Operations Analyst (SRE)
CGI Technologies and Solutions, Inc.
Lafayette, LA · Baton Rouge, LA
CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management…
Added 2 hours ago
Logistics Automated Information Systems Data Analyst (Tampa, FL)
Ops Tech Alliance
Tampa, FL
Ops Tech Alliance (OTA) is seeking a skilled Logistics Automated Information Systems (LOGAIS) Data Analyst to support logistics operations through analysis, maintenance, and optimization of…
Added 2 hours ago
Information Operations Planning Analyst (Tampa, FL)
Ops Tech Alliance
Tampa, FL
Ops Tech Alliance (OTA) is seeking an experienced Information Operations Planning Analyst to support MARCENT planning and operational integration efforts. The selected candidate will…
Added 3 hours ago
Systems Analyst
GD Information Technology, Inc.
United States
Business Software, Information Systems, Information Technology (IT), Problem Solving, TroubleshootingCertifications:
Added 3 hours ago
UG
Associate Business Systems Analyst
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
The Associate Business Systems Analyst will support the Med. Expense team by partnering with finance, accounting, actuarial, technology, and operational stakeholders to analyze business…
Added 3 hours ago
Home Office - Transportation - Transportation Business Analyst
Active Day
Trevose, PA
The Business Analyst – Transportation Technology serves as Active Day’s internal subject matter expert for Route Genie, our enterprise transportation routing and management platform. This…

Closed listing

General Dynamics Information Technology

Performance Measurement & Business Intelligence Support

Washington, DC, United States

The likely salary range for this position is $131,750 - $178,250.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: The likely salary range for this position is $131,750 - $178,250.
Experience: Minimum 5 years of experience in business intelligence, performance management, or operational analytics.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231510

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Data Science and Data Engineering

Skills:

Data Analytics,Data Quality,Operational Analytics,Operational Metrics,Performance Measurement

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Position Summary

The Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership.

The analyst owns the center's performance measurement framework and recurring performance reporting, and helps measure the effect of modernization and AI-enabled tools on the mission. The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations.

Key Responsibilities

Discovery and Procedure Support

Support initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. Document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements.

Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.
Partner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows. Provide analytical evidence, support testing of proposed changes, and validate their effect on mission performance.

Performance Measurement Framework

Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets.
Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.
Document calculation rules so every measure is repeatable and auditable.
Develop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommendations for improvement.
Define and report system availability measures using authoritative data from system owners, including agreed service windows, outage classifications, and mission impacts.

Dashboards & Analytics

Build and maintain operational metrics and incident lifecycle dashboards for leadership and operators.
Automate data collection and refresh, and manage data quality and lineage for every reported measure.
Build dashboards in the agency's enterprise analytics environment, including Palantir.
Ensure dashboards and reports meet Section 508 accessibility requirements.

Program & Readiness Reporting

Produce monthly and quarterly performance reports and readiness metrics.
Provide performance and staffing inputs to program management and quarterly status reviews.
Own the monthly readiness and staffing report, including training and certification levels.

Analysis & Improvement

Analyze trends, bottlenecks, and workload, and recommend improvements.
Measure the effect of new workflows and AI-enabled tools, including workload reduction.
Brief findings to government leadership in plain, decision-ready terms.

Training and Performance Repositories

Develop and deliver staff training on new performance systems, dashboards, metric interpretation, and reporting workflows. Coordinate training on related operational systems and workflows with system and process owners.
Create and maintain user guides, job aids, and practical exercises; assess user understanding, collect feedback, and update training materials as systems and procedures change.
Maintain performance repositories and related knowledge systems containing metric dictionaries, approved procedures, dashboard documentation, training materials, and improvement records. Apply version control, assigned content ownership, access controls, and scheduled reviews to keep content current and usable.

Required Qualifications

Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.
Minimum 5 years of experience in business intelligence, performance management, or operational analytics.
Experience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.
Proficiency in SQL and working with data from multiple operational systems.
Experience producing executive-level reports and briefings.
Active Top Secret (TS) clearance.
Eligibility to obtain and maintain TS/SCI access.
Ability to work onsite at DHS Headquarters and other agency sites in the National Capital Region.

Preferred Qualifications

Experience measuring security operations center, watch floor, or incident management performance.
Hands-on Palantir Foundry experience (for example Workshop, Quiver, or Contour).
Python or R for data preparation and analysis.
Experience building Section 508 accessible dashboards.
Experience with federal program reporting, including program management reviews.
Experience supporting DHS, CISA, DoD, or Intelligence Community programs.
Familiarity with federal performance management requirements, including the GPRA Modernization Act and OMB Circular A-11 performance guidance.
Experience with IT service management metrics, such as ITIL-based service levels.
Experience with data governance for metrics, including metric definitions, data dictionaries, and audit trails.
Ability to support nights, weekends, holidays, on-call, and work at a continuity site during emergencies.
Current DHS suitability (Entry on Duty) determination.
Experience handling information under the Traffic Light Protocol and controlled unclassified information (CUI) markings.

The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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