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Added 3 mins ago
Detection & Investigation Analyst Lead - Retail Bank Operations
PNC
Remote, United States
…contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's Retail Bank Operations organization, you will be based remotely in…
Added 22 mins ago
Product Business Analyst
HCA Healthcare
Earth City, MO
The Product Business Analyst plays a key role in driving innovation, efficiency, and continuous improvement across Parallon and HCA contact centers. This position supports the strategy,…
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Logistics Manager, Ford Energy
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…on-time service, coordinating provider capacity and staffing with customer demand and production volumes in support of the Sales and Operations Plan…
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Cost Analyst, Senior
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Sr Strategy & Programs Manager: Hyperlocal Playbook Manager - Fiber
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- Cross-functional engagement analysts, Market Activation Managers, Regional Field Leads, and the broader Field Marketing Strategy & Operations team.
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Intelligence Analyst Stf - E4
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…procedures to meet changing requirements and ensure maximum operations. Collects data using a combination of standard intelligence methods and business…
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Added 3 hours ago
ENGINEER PLANNING ANALYST 4
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Prepares and coordinates the plans and schedules for new or existing programs. Determines, monitors, and reviews costs, operational budgets and schedules, and manpower requirements.…
Added 3 hours ago
Emerging and Disruptive Technology Analyst
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As an Emerging and Disruptive Technology Analyst on our team, you will perform ICD-compliant analytic production with a focus on supporting U.S. warfighters and senior U.S. offi cia ls. You…
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Business Analyst
Claritas Rx
Remote, United States
- $115,000 to $125,000 USD / year
As a member of the Delivery and Operations team, the BA is responsible for executing implementation configuration work, conducting rigorous internal QA, and ensuring that nothing advances…
Added 4 hours ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
As a member of the Delivery and Operations team, the Associate BA is responsible for executing implementation configuration work, conducting rigorous internal QA, and ensuring that nothing…
Added 4 hours ago
Transportation Analyst
SPECTRUM BRANDS INC
MIDDLETON, WI
Added 4 hours ago
Transportation Analyst
SPECTRUM BRANDS INC
MIDDLETON, WI
Added 4 hours ago
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Lead Business Analyst
Eaton Corporation
Waukesha, WI
- $97,000 to $143,000 USD / year
Eaton's Power Systems Division is currently seeking a Lead Business Analyst. This position is part of the Line Installation and Protective Equipment (LIPE) team and supports Eaton's…
Added 5 hours ago
Associate Analyst - Technical Operations Strategic Planning
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The Associate Analyst will help manage the portfolio of aircraft maintenance planning, leveraging data analytics and decision modeling to optimize operations. From assessing capacity…
Added 6 hours ago
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Intern - Guest Products Analyst (Summer 2027)
Alaska Airlines
SeaTac, WA
- $25 USD / hour
Working toward a Bachelors degree with a focus in Analytics/Data Science, Operations, Marketing or Customer Experience.
Added 6 hours ago
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Intern - BI Analyst (Summer 2027)
Alaska Airlines
Renton, WA
- $30 USD / hour
Ensures analytics portfolio is optimized and efficient for best internal customer experience.
Added 7 hours ago
Public Utilities Specialist (Revenue)
Bonneville Power Administration
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Summary This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K),…
Added 7 hours ago
Public Utilities Specialist (Revenue)
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Portland, OR
Summary This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K),…
Added 8 hours ago
Project Data Analyst Sr. | Generation (Power BI, SQL)
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Bachelor’s degree in Mathematics, Operations Research, Applied Statistics, Economics, Data Science, or related quantitative discipline.
Added 9 hours ago
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Financial Systems Associate Director
Brilliant Corners
Remote, United States
- $110,000 to $130,000 USD / year
…one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care…
Added 9 hours ago
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Financial Systems Associate Director
Brilliant Corners
Remote, United States
- $110,000 to $130,000 USD / year
…one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care…
Added 10 hours ago
Inpatient Rehabilitation Facility (IRF) Quality Analyst - Healthcare
EXL Talent Acquisition Team
United States
The IRF Quality Analyst performs random, targeted, and follow-up quality reviews to confirm that audit determinations are supported by the IRF-PAI, UB-04/final bill, acute inpatient…

Closed listing

General Dynamics Information Technology

Member Data Analyst (healthcare operations)

Fairfax, VA, United States

The likely salary range for this position is $64,230 - $85,100.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $64,230 - $85,100.
Experience: Experience: 2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231946

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: Data Science and Data Engineering

Skills:

Continuous Process Improvement (CPI),Performance Metrics,Statistical Analysis

Experience:

2 + years of related experience

Job Description:

GDIT's Federal Health Division is hiring a Member Services Data Analyst to support the the World Trade Center Health Program (WTCHP).

You will play a key role in transforming member services and operational data into actionable insights that improve member experience, increase operational efficiency, and support data-driven decision-making across the program.

This role is ideal for a process-oriented analyst who enjoys understanding how systems, teams, and workflows interact. Successful candidates are naturally curious, continuously seek opportunities for improvement, and are comfortable challenging inefficient processes while identifying practical solutions.

What You'll Be Doing:

Support member services operations by analyzing and reporting on key performance metrics, identifying trends, and recommending process improvements that enhance service delivery and member satisfaction.
Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams to align reporting requirements, define performance metrics, and implement data-informed process improvements.
Analyze member service performance indicators, including call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends to identify root causes and improvement opportunities.
Monitor member benefits administration activities by tracking enrollment, eligibility, health, life, and related benefit program data to ensure accuracy, compliance, and positive member outcomes.
Develop dashboard requirements, reports, and visualizations for operational leaders and executives using Power BI, Excel, SQL, Tableau, or similar reporting tools.
Utilize data analysis to evaluate existing workflows, standard operating procedures (SOPs), and operational processes, recommending enhancements that improve efficiency, consistency, and customer experience.
Support data quality initiatives by identifying discrepancies, validating data sources, and assisting with data cleansing and reporting accuracy efforts.
Leverage Jira or similar tools to manage reporting requests, track process improvement initiatives, document requirements, and monitor implementation progress.
Produce executive-ready reports, presentations, and performance analyses that support strategic planning, operational improvements, and leadership decision-making.
Ensure adherence to applicable privacy, security, and compliance requirements related to member information and protected health information (PHI).

What You'll Need (required):

Education: Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field
Experience: 2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field
Experience analyzing operational processes, identifying improvement opportunities, and implementing data-driven recommendations
Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations
Working knowledge of Power BI, Tableau, or similar business intelligence and reporting tools
Familiarity with SQL for data extraction, analysis, and reporting
Experience documenting business processes, workflow mapping, standard operating procedures (SOPs), or operational requirements
Strong analytical, problem-solving, organizational, and communication skills
Ability to present findings and recommendations to both operational and leadership audiences
Ability to work collaboratively across business and technical teams
Security clearance level: Ability to obtain and maintain Public Trust suitability

What Would Be Eeven Better (preferred):

Experience supporting healthcare, health insurance, benefits administration, member services, customer contact centers, or government healthcare programs
Familiarity with healthcare operations, enrollment processes, claims, eligibility, customer experience, or service delivery metrics
Experience with Jira or other work management and ticketing platforms
Knowledge of HIPAA, PHI, PCI, or related privacy and security requirements
Experience with process improvement methodologies, workflow optimization, or operational excellence initiatives

OWN YOUR OPPORTUNITY

Explore a career in analytics and business operations at GDIT and join a team dedicated to improving member experiences through data-driven insights, operational excellence, and continuous process improvement. You'll work alongside colleagues who share your passion for solving complex challenges and delivering meaningful results in support of the World Trade Center Health Program.

The likely salary range for this position is $64,230 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Data engineering
Process improvement
Statistics
Decision making
Reporting
Customer service
Leadership
Regulatory compliance
Microsoft Power BI
Microsoft Excel
SQL
Tableau
Data analysis
Customer experience
Jira
Presentation skills
Strategic planning
Business analysis
Identify process improvements
Business intelligence
Business processes
Workflow
Problem solving
Communication skills

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