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Added 2 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms,…
Added 2 mins ago
Advanced Specialist, Events
Pearson
Phoenix, AZ
…market titles for this opportunity may include Senior Event Manager, Event Marketing Manager, Sponsorship Manager, Conference Manager, Events Programme Manager, Strategic Events Manager,…
Added 2 mins ago
Technical Strategic Business Developer
Emerson
Phoenix, AZ
This is a senior, highly technical, customer-facing role. The person combines deep software and systems expertise with customer discovery, technical strategy, content development, and…
Added 8 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MILWAUKEE, WI
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 8 mins ago
W
Pharmacy Customer Service Associate
Walgreens
REIDSVILLE, NC
- $16 to $20 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 8 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
REIDSVILLE, NC
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 8 mins ago
W
Certified Pharmacy Technician
Walgreens
REIDSVILLE, NC
- $18 to $24.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 8 mins ago
W
Certified Pharmacy Technician
Walgreens
DALLAS, GA
- $18 to $24.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 8 mins ago
W
Pharmacy Cashier
Walgreens
SAN JOSE, CA
- $19.45 to $24 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 8 mins ago
W
Pharmacy Cashier
Walgreens
BAKERSFIELD, CA
- $17.9 to $21.5 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 13 mins ago
Clinical Quality Manager
HAYMARKET CENTER
Chicago, IL
The Clinical Quality Manager partners with clinical and operational leaders across Haymarket Center’s continuum of care to identify performance gaps, facilitate improvement initiatives,…
Added 29 mins ago
BH
Director of Facilities
Behavioral Health Allies
Kansas City, MO
- $90,000 USD / year
…condition of a home or classroom affects the safety, dignity, and quality of life of the individuals we serve, and it is reviewed closely by DMH, DESE, fire marshals, and other regulators.…
Added 41 mins ago
SA
Director of Contingent Workforce Programs
Shield AI
Seattle, WA · Dallas, TX · San Diego, CA · San Mateo, CA
- $174,000 to $300,000 USD / year
Use data to guide improvements and partner with vendors to strengthen workflows, data quality, and supporting systems.
Added 43 mins ago
Senior Systems Administrator (College Support)
Valiant Solutions, LLC
Springfield, VA
The Senior Systems Administrator will join a program providing User-facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work…
Added 45 mins ago
Vice President, Business Development (BFSI)
Turing
NY
…Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in…
Added 1 hour ago
A
Assembler- Entry Level!! Pay 20$/hr
Aerotek
Florence, KY
- $18 to $20.7 USD / hour
…visual aids and hand tools, and ensure all work meets specified quality and safety standards while accurately reporting completed…
Added 1 hour ago
SH
Case Manager (RN) - Inpatient - 1.0 FTE, 08-hr, Day Shift
Stanford Health Care
PALO ALTO, CA
- $96.35 to $111.14 USD / hour
…regarding patient assessment and patient care and participate in program development and quality improvement initiatives. In their role. Case Managers, by applying guidelines and…
Added 1 hour ago
Business Insights Specialist (US) Retail and Non-Retail Portfolios
TD Bank
Portland, ME
…analyzing and reconciling multi-year data, identifying data quality issues and historical inconsistencies, understanding changes in data and business definitions over time, and preparing…
Added 1 hour ago
TB
Associate Banker II -Part Time 30 hrs - Tilton, NH
TD Bank
Tilton, NH
- Part-time
Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer
Added 1 hour ago
AS
Sr Project Manager
Apex Systems LLC
Broomfield, CO
- $30 to $40 USD / hour
We are seeking a Senior Project Manager to lead the remaining phases of a high-priority Enterprise Data Platform transformation. The selected professional will manage multiple technical and…
Added 1 hour ago
Marketing Creative Manager
Hearst
Albany, NY
We’re looking for a creative, strategic, and hands-on Marketing Creative Manager to help drive marketing and business development efforts across Albany and the Capital Region. This role…
Added 2 hours ago
Auto Parts Counter Professional
Parts Authority
Boaz, AL
…nationwide. From coast to coast, we're the go-to destination for top-quality automotive…
Added 2 hours ago
Manager Cyber Systems Engineering 2
Northrop Grumman
Palmdale
The Northrop Grumman Chief Information and Digital Office (CIDO) team is seeking a Manager 2 Cyber Systems Engineering to support advanced aircraft software development and lab…
Added 2 hours ago
Consulting_Supply Chain_Systems Implementation and Engineering_Manager
EY
Pittsburgh, PA · Salt Lake City, UT · Tulsa, OK · Chicago, IL · Irvine, CA · Nashville, TN · Tampa, FL · Minneapolis, MN · Miami, FL · Portland, OR · Secaucus, NJ · Baton Rouge, LA · Atlanta, GA · Arlington, VA · Huntsville, AL · Grand Rapids, MI · Providence, RI · Southfield, MI · Denver, CO · Palo Alto, CA · New York, NY · San Jose, CA · Austin, TX · Hartford, CT · Stamford, CT · Raleigh, NC · Alpharetta, GA · Wichita, KS · San Antonio, TX · Philadelphia, PA · Grandview Heights, OH · Greenville, SC · Richmond, VA · Boca Raton, FL · Akron, OH · Louisville, KY · Tallahassee, FL · Rogers, AR · Las Vegas, NV · Los Angeles, CA · Charleston, WV · Baltimore, MD · Sacramento, CA · Charlotte, NC · San Diego, CA · Fort Worth, TX · Chattanooga, TN · McLean, VA · Kansas City, MO · San Mateo, CA · Birmingham, AL · New Orleans, LA · Washington, DC · Milwaukee, WI · St. Louis, MO · Detroit, MI · Westlake Village, CA · Des Moines, IA · New Brunswick, NJ · Toledo, OH · Seattle, WA · Tucson, AZ · Cleveland, OH · Albany, NY · Chantilly, VA · Buffalo, NY · Memphis, TN · Jacksonville, FL · Orlando, FL · Rochester, NY · Hoboken, NJ · Phoenix, AZ · Boston, MA · Oklahoma City, OK · Jericho, NY · Indianapolis, IN · Cincinnati, OH · Houston, TX · Dallas, TX · Iselin, NJ · San Francisco, CA
As a Supply Chain Decision Intelligence Manager, you will lead teams in delivering transformative decision intelligence solutions for clients, helping them optimize supply chain performance…
Added 2 hours ago
Quality Assurance-Multiple Locations
PPG
Pittsburgh, PA
As a Quality Assurance Manager, we are looking for Quality Assurance champions to lead a culture of quality excellence at PPG manufacturing facilities. In this leadership role, you will be…

Closed listing

General Dynamics Information Technology

Major Incident Manager

Fairfax, VA, United States

The likely salary range for this position is $102,000 - $138,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231211

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: SSBI (T5)

Job Family: Administration

Skills:

Communication,Incident Management,Major Incident Management,ServiceNow Platform

Experience:

5 + years of related experience

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00PM-7:00AM with:

5 days off, 5 days working, or:

4 days off, 5 days working, or:

5 days off, 4 days working.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs

#GDITFedHealthJobs

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Electronic health records
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

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