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Added 8 mins ago
Senior TPM, Mathematical Software & Algorithms
Anduril Industries
Waltham, MA · Broomfield, CO
The Technical Program Manager, Mathematical Software and Algorithms is responsible for overseeing the development, execution, and delivery of the Battlespace Awareness software for critical…
Added 8 mins ago
Senior TPM, Mathematical Software & Algorithms
Anduril Industries
Broomfield, CO · Fort Collins, CO · Huntsville, AL · Waltham, MA
The Technical Program Manager, Mathematical Software and Algorithms is responsible for overseeing the development, execution, and delivery of the Battlespace Awareness software for critical…
Added 8 mins ago
Senior TPM, Mathematical Software & Algorithms
Anduril Industries
Huntsville, AL · Broomfield, CO
The Technical Program Manager, Mathematical Software and Algorithms is responsible for overseeing the development, execution, and delivery of the Battlespace Awareness software for critical…
Added 9 mins ago
Advanced Specialist, Events
Pearson
Providence, RI
…market titles for this opportunity may include Senior Event Manager, Event Marketing Manager, Sponsorship Manager, Conference Manager, Events Programme Manager, Strategic Events Manager,…
Added 9 mins ago
T
Executive Assistant/Jr. PM Starting Salary 75k/yr
TEKsystems
Charlestown, RI
- $35 USD / hour
Corbin Advisors is seeking an ambitious, highly organized, and business-minded Executive Assistant / Junior Project Manager to become a trusted partner to senior leadership. This is an…
Added 9 mins ago
Senior Manager, Technical Accounting
Indeed
Providence, RI
The Senior Manager, Technical Accounting, plays a vital role in ensuring financial reporting accuracy and compliance with IFRS and US GAAP standards. This position supports the development…
Added 9 mins ago
Remote Senior Program Manager
Insight Global
Woonsocket, RI
We are seeking an experienced Senior Program Manager to lead large-scale, complex enterprise initiatives. This individual will be responsible for end-to-end program delivery, roadmap…
Added 9 mins ago
Technical Strategic Business Developer
Emerson
Providence, RI
Support technically complex demonstrations, assessments, architecture discussions, pilots, and validation activities.
Added 15 mins ago
T
Workers Compensation Administrator
TEKsystems
Reno, NV
- $38.47 to $40.87 USD / hour
The Claims Administrator is responsible for implementing all aspects of the project workers compensation program under the guidance of Bechtel claims team. This position will also assist…
Added 15 mins ago
CO
City Clerk
City of Reno
Reno, NV
- $185,016 USD / year
Added 16 mins ago
Lead, Project Engineer (Responsible Engineer Authority)
L3Harris Technologies
Camden, AR
…of Excellence (COE) in evaluating and resolving production program product non-conformances. This individual must possess comprehensive knowledge of all design and performance aspects of…
Added 21 mins ago
Engineering Program Manager, SWE Security
Apple
Cupertino, CA
3-5+ years as a Project or Program Manager managing complex, multi-functional projects
Added 30 mins ago
Relationship Banker II (Spanish Speaking Preferred) - Essex
TD Bank
Essex, MD
Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while…
Added 30 mins ago
Senior Social Worker
Veterans Affairs, Veterans Health Administration
Cumberland, MD
Added 30 mins ago
Senior Social Worker
Veterans Affairs, Veterans Health Administration
Cumberland, MD
Added 31 mins ago
Principal Technical Sales Manager, CES
Constellation
Baltimore, MD
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 47 mins ago
Quality Management Consultant
Veterans Affairs, Veterans Health Administration
New Orleans, LA
Added 47 mins ago
Advanced Specialist, Events
Pearson
Baton Rouge, LA
…market titles for this opportunity may include Senior Event Manager, Event Marketing Manager, Sponsorship Manager, Conference Manager, Events Programme Manager, Strategic Events Manager,…
Added 47 mins ago
Senior Product Manager, Value realization
Humana
Baton Rouge, LA
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 50 mins ago
CH
Fractional Marketing Manager
Century Health
Remote, United States
- Up to $90 USD / hour
We're hiring a Fractional Marketing Manager to run marketing for Century Health alongside our founders. You will own our LinkedIn presence, AI-powered outbound outreach to life sciences…
Added 50 mins ago
Engagement Manager
Century Health
New York City, NY
- Strong program management skills; you can run several complex, fast-moving engagements at once without dropping any of them.
Added 53 mins ago
Communications Senior Manager for Legal, Government Affairs, Risk & Compliance (LGARC)
S&P Global
New York, NY
The Communications Senior Manager, Legal, Government Affairs, Risk & Compliance (LGARC) will be part of the S&P Global Communications team, supporting communications for LGARC while…
Added 58 mins ago
Account Manager, Tech PR
SourceCode Communications
NY · New York, NY
…leaders, overseeing more junior team members and ensuring all program KPIs are met. Having a number of years experience in PR and comms, the Account Manager will bring an aptitude for…
Added 58 mins ago
Tax Manager
Dean Dorton
Fort Wright, KY
A Tax Manager supports clients by overseeing the review and preparation of varying complexity tax returns and workpapers, ensuring adherence to compliance regulations, while actively…
Added 58 mins ago
BSA & AML Compliance Analyst
Celtic Bank
Salt Lake City, UT
…Suspicious Activity Reports (SARs). You will report to the BSA Manager. Below is a list of tasks you may experience, but not limited to, within the…

Closed listing

General Dynamics Information Technology

Major Incident Manager

Fairfax, VA, United States

The likely salary range for this position is $102,000 - $138,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231211

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: SSBI (T5)

Job Family: Administration

Skills:

Communication,Incident Management,Major Incident Management,ServiceNow Platform

Experience:

5 + years of related experience

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00PM-7:00AM with:

5 days off, 5 days working, or:

4 days off, 5 days working, or:

5 days off, 4 days working.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs

#GDITFedHealthJobs

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Electronic health records
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

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