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Added 23 mins ago
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Clinical Project Leader III (Homebased)
Actalent
Philadelphia, PA
- $80 to $90 USD / hour
The Clinical Project Leader serves as a senior clinical trial operations leader responsible for overseeing large, complex Phase II, III, and IV clinical research studies from startup…
Added 23 mins ago
A
Clinical Project Leader III (Homebased)
Actalent
Raleigh, NC
- $80 to $90 USD / hour
The Clinical Project Leader serves as a senior clinical trial operations leader responsible for overseeing large, complex Phase II, III, and IV clinical research studies from startup…
Added 23 mins ago
A
Clinical Project Leader III (Homebased)
Actalent
Durham, NC
- $80 to $90 USD / hour
The Clinical Project Leader serves as a senior clinical trial operations leader responsible for overseeing large, complex Phase II, III, and IV clinical research studies from startup…
Added 28 mins ago
WW
GES Sales/Sales Operations and Business Development Intern -2027
World Wide Technology
St. Louis, MO
- $18 to $25 USD / hour
The WWT Internship Program is a 10 week summer program designed to give college students an opportunity to experience the workplace prior to graduation and enhance their education. Our…
Added 28 mins ago
Supervisory Health Systems Specialist
Veterans Affairs, Veterans Health Administration
Kansas City, MO
Added 28 mins ago
AI
Janitorial Project Manager
ABM Industries
Kansas City, MO
- $70,000 to $72,800 USD / year
The Janitorial Project Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational…
Added 51 mins ago
Senior Corporate Compliance Specialist
Rochester, NY · Canandaigua, NY
Strong project management skills with the ability to manage multiple projects and priorities and deliver quality work on time.
Added 55 mins ago
T
Network Technician
TEKsystems
Sandston, VA
- $20 to $34 USD / hour
Complete QA/QC documentation, audits, and project reports.
Added 55 mins ago
Senior/Staff Engineer, Eng Tech Specialist III - Substation Conceptual
Dominion Energy
GLEN ALLEN, VA
…Engineering department is seeking for an experienced technical and project lead for design and implementation of Dominion’s Electric Transmission and Distribution Substations projects. This…
Added 55 mins ago
HA
Production Supervisor (X-Ray 2nd shift)-IGT
Howmet Aerospace
Hampton, VA
- $67,000 to $124,000 USD / year
…environment, as well as the passion to put that experience to work to lead activities and support plant/location team to achieve manufacturing excellence. Our organization is dedicated to…
Added 55 mins ago
Project Manager
CACI International
Sterling, VA
CACI’s National Mission Systems (NMS) group is seeking a highly motivated Project Manager to lead a modern end to end ground solution supporting mission critical space operations. This role…
Added 56 mins ago
Executive Director, Program Management
CACI International
Reston, VA
Job Title: Executive Director, Program Management
Added 56 mins ago
Senior Staff Engineering Program Manager (EPM)
Northrop Grumman
Dulles, VA · McLean, VA
…requirements, schedules, and budgets. Responsible for engineering project execution, driving program performance, interfacing with Chief Engineers, Lead Systems Engineers, Program…
Added 56 mins ago
Senior Program Manager, Global Procurement Organization (GPO)
Amazon
Arlington, VA
5+ years of program or project management experience
Added 56 mins ago
Business Requirements Manager
CACI International
Arlington, VA
Lead a team of Business Analysts on the program ensuring each meet the standards and expectations that are set by both the customer and program.
Added 56 mins ago
Associate Director, Research - Deloitte Center for Government Insights; Defense, Security, and Justice Sector
Deloitte
Richmond, VA · Rosslyn, VA · McLean, VA
Engage with senior Deloitte leaders from across the firm to define and lead the research agenda for Defense, Security, and Justice (DS&J) ensuring alignment with Deloitte's strategic…
Added 56 mins ago
Sr Manager Creative Art Direction- NY or East Coast
DXC Technology
Richmond, VA
Lead Creative Excellence. Inspire Bold Ideas. Shape the Future of the Brand.
Added 56 mins ago
ENGINEER SYSTEMS TEST 3
HII
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
Added 1 hour ago
Sales Planning Analyst, Business Management Office
Cirrascale Cloud Services
San Diego, CA · Austin, TX
…inventory, data center space, and power, owns the backstop program that unlocks new capacity, and operates the business management office cadence that keeps demand, supply, and commitments…
Added 1 hour ago
Supply Chain - Systems Implementation and Engineering - Sr Manager
EY
Akron, OH · Albany, NY · Alpharetta, GA · Arlington, VA · Atlanta, GA · Austin, TX · Baltimore, MD · Baton Rouge, LA · Birmingham, AL · Boca Raton, FL · Boston, MA · Buffalo, NY · Chantilly, VA · Charleston, WV · Chattanooga, TN · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Pittsburgh, PA · Fort Worth, TX · Grand Rapids, MI · Grandview Heights, OH · Greenville, SC · Hartford, CT · Hoboken, NJ · Houston, TX · Huntsville, AL · Indianapolis, IN · Irvine, CA · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Louisville, KY · McLean, VA · Memphis, TN · Iselin, NJ · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Brunswick, NJ · New Orleans, LA · Jericho, NY · New York, NY · Charlotte, NC · Oklahoma City, OK · Orlando, FL · Palo Alto, CA · Philadelphia, PA · Phoenix, AZ · Portland, OR · Providence, RI · Raleigh, NC · Richmond, VA · Rochester, NY · Rogers, AR · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · San Mateo, CA · Seattle, WA · Secaucus, NJ · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Southfield, MI · Toledo, OH · Tucson, AZ · Tulsa, OK · Washington, DC · Westlake Village, CA · Wichita, KS · Los Angeles, CA
Lead Enterprise Decision Intelligence Transformations: Direct end-to-end implementation of supply chain decision intelligence platforms (e.g., Aera, Palantir, C3.ai, etc.), establishing the…
Added 1 hour ago
Journeyman Electrician
JF Group
San Antonio, TX
…productivity and meet our end goal, which is meeting or beating the project budget. Along with these responsibilities the Journeyman Electrician will assist on projects as the Electrical…
Added 1 hour ago
Security Consulting Engineer(Remote)
Cisco
Research Triangle Park, NC
Lead, monitor, and report on security services engagements at key Cisco customers, interacting with customer technical and management personnel
Added 1 hour ago
EVS Technician Supervisor
Veterans Affairs, Veterans Health Administration
Salisbury, NC
Added 1 hour ago
Automation Manager
ThermoFisher Scientific
Greenville, NC
Demonstrated leadership experience and project management
Added 1 hour ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Software Engineer, Enterprise Technology Services- Charlotte, NC
American Express
Charlotte, NC
- $24.05 to $63 USD / hour
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…

Closed listing

General Dynamics Information Technology

Major Incident Manager

Fairfax, VA, United States

The likely salary range for this position is $102,000 - $138,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231106

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: SSBI (T5)

Job Family: Administration

Skills:

Communication,Incident Management,Major Incident Management,ServiceNow Platform

Experience:

5 + years of related experience

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

The Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As an Major Incident Manager supporting the IHS EHRM program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00AM-7:00PM with:

5 days working, 5 days off or:

4 days working, 5 days off or:

5 days working, 4 days off.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensure timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
Work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Work closely with application, engineering, infrastructure, vendor, and operational teams.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust level 5 clearance. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs

#GDITFedHealthJob s

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

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