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Added 4 mins ago
CC
Case Manager (Service Coordinator)
Chesterfield County
Chesterfield County, VA
- $62,154 to $83,906 USD / year
…and adults in Chesterfield County. The Service Coordination program is currently seeking a Service Coordinator who has a passion for working with children and adults with intellectual and…
Added 6 mins ago
Outlet - Store Manager
Clarks
Gonzales, LA
Clarks is looking for a Store Manager to join the team!
Added 6 mins ago
J
Sr. Program Manager - Core Team Leader
Jobgether
Remote, United States
- $199,681 to $221,675 USD / year
…applications and next steps. Our partner is looking for a Sr. Program Manager - Core Team Leader based in the United…
Added 6 mins ago
Senior Product Marketing Manager
Jobgether
Remote, United States
We are looking for a hands-on Senior Product Marketing Manager to strengthen the positioning and go-to-market execution of an enterprise AI governance and integration portfolio. You will…
Added 9 mins ago
VU
RN Case Manager, Full time, Days, Clarksville
Vanderbilt University Medical Center
Clarksville, TN
- Full-time
The Case Manager assists with coordination of services through the continuum of care and in balancing quality patient care with cost-effective utilization of resources..
Added 9 mins ago
Clinical Staff Leader - Pediatric Hematology
Vanderbilt University Medical Center
Nashville, TN
…cohort of staff members and actively participates in overall management of the unit, development of clinical practice, and provision of patient care with accountabilities for implementation…
Added 9 mins ago
Clinical Oncology Pharmacy Manager
Vanderbilt University Medical Center
Nashville, TN
Pharmacy Program Management (Advanced): Demonstrates the uppermost levels of expertise in challenging and complex situations. Often takes a lead role in highly pressurized situations when…
Added 10 mins ago
Rooms Operations Manager
Hyatt
Denver, CO
The Rooms Operations Manager at the Hyatt Regency Denver at the Colorado Convention Center will be responsible for supporting the Rooms Operations team. This position involves frequent…
Added 11 mins ago
PD
Back Office Medical Assistant-Travel Team (Beaumont/Hemet))
Pacific Dermatology Ins.
Hemet, CA · Beaumont, CA
- $24 to $31.95 USD / hour
Supports Office Manager with clinic operations and workflow execution
Added 16 mins ago
AM
Peer Specialist - Crisis Stabilization Unit (64650)
Aurora Mental Health & Recovery
Aurora, CO
- $20.44 to $30.65 USD / hour
…experience to build authentic connections, provide milieu and case management support during Drop-In services, and empower clients to define and achieve their recovery goals through…
Added 16 mins ago
AM
Shift Coordinator - Withdrawal Mgmt - Day Shift/BE (64648)
Aurora Mental Health & Recovery
Aurora, CO
- $25.98 to $40 USD / hour
Come lead our Withdrawal Management team at Aurora Mental Health & Recovery (AMHR) as a Shift Coordinator. Our Shift Coordinator manages a team of 3-6 clinicians for a shift (Day, Swing,…
Added 16 mins ago
CO
Enterprise Information Management Analyst II
City of Minneapolis
Minneapolis, MN
- $80,758 to $111,552 USD / year
The Enterprise Information Management Analyst II (EIMA II) supports the City’s public records request program.
Added 18 mins ago
SO
Fiscal Specialist I - Anderson Area Office
State of South Carolina
Anderson, SC
- $34,476 to $44,778 USD / year
Provide clerical support to the Center Manager regarding SCEIS sales and distribution transactions.
Added 18 mins ago
SO
Fiscal Specialist (Walterboro)
State of South Carolina
Walterboro, SC
- $34,476 to $55,182 USD / year
Provide clerical support to the Center Manager regarding SCEIS sales and distribution transactions.
Added 18 mins ago
Deaf and Hard of Hearing Instructional Itinerant (2027/2028 School Year)
Illinois School District U-46
Elgin, IL
Act as case manager including overseeing IEP and implementation of services
Added 18 mins ago
Special Events Specialist
City of Georgetown
United States
Under the supervision of the Special Events & Marketing Program Manager. The Special Events Specialist assists with the planning, coordination, implementation, and evaluation of…
Added 18 mins ago
Controller - AF050
Department of General Services (DGS)
Richmond, VA
Are you a leader with extensive financial management experience with complex financial structures, revenue, and cash resources?
Added 19 mins ago
AP
Maintenance Associate
Anton Paar
Ashland, VA
- $19 to $22 USD / hour
…upkeep of campus buildings. You will report to the Facility Manager in Ashland, VA. The work schedule is Monday-Friday. The salary range for this position is between $19 and $22 per hour…
Added 19 mins ago
Senior Territory Sales Manager Particle and Surface Characterization
Anton Paar
Remote, United States
As a Senior Territory Sales Manager and key member of the West Region sales team, you drive business growth in particle sizing, zeta potential, surface, and porosity methods within your…
Added 19 mins ago
Senior Territory Sales Manager Particle and Surface Characterization
Anton Paar
Remote, United States
As a Senior Territory Sales Manager and key member of the West Region sales team, you drive business growth in particle sizing, zeta potential, surface, and porosity methods within your…
Added 19 mins ago
W
(USA) Store Manager - Supercenter
Walmart
NEW ROADS, LA
- $110,000 to $170,000 USD / year
…with company market and local plans and tactics to direct the management teamand management and hourly associates in facility operations merchandising and company…
Added 20 mins ago
W
Emerging Store Manager - SC
Walmart
SHAWNEE, OK
- $85,000 to $120,000 USD / year
management, customer experience, and community engagement in preparation for a Store Manager role.
Added 20 mins ago
W
Human Resource Office/Training Manager (Fashion, Grocery, Import, Regional, Returns, Sam's, Wm.Com)
Walmart
WESTAMPTON, NJ
- $72,050 to $108,000 USD / year
…training and development needs for hourly associates Drivers andor management monitoring the completion of training curricula presenting and facilitating training courses and monitoring the…
Added 20 mins ago
W
Vision Center Manager
Walmart
MECHANICSBURG, PA
- $23.5 to $36.5 USD / hour
Leads, coaches, and develops the optical team through hiring, training, performance management, and recognition. Fosters a collaborative and inclusive culture grounded in accountability,…
Added 21 mins ago
EA
College Intern - Purchasing and Contracts
Envoy Air Inc.
Irving, TX
- $22 USD / hour
Enrolled in an undergraduate or graduate degree program in: Accounting, Finance, Supply Chain Management

Closed listing

General Dynamics Information Technology

Major Incident Manager

Fairfax, VA, United States

The likely salary range for this position is $102,000 - $138,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231106

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: SSBI (T5)

Job Family: Administration

Skills:

Communication,Incident Management,Major Incident Management,ServiceNow Platform

Experience:

5 + years of related experience

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

The Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As an Major Incident Manager supporting the IHS EHRM program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00AM-7:00PM with:

5 days working, 5 days off or:

4 days working, 5 days off or:

5 days working, 4 days off.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensure timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
Work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Work closely with application, engineering, infrastructure, vendor, and operational teams.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust level 5 clearance. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs

#GDITFedHealthJob s

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

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