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Added 12 mins ago
CM
Project Manager V
Centene Management Company LLC
Remote, United States
- $107,700 to $199,300 USD / year
Provide functional and technical knowledge across multiple business and technical areas.
Added 12 mins ago
CM
Project Manager IV
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
…objectives. Assist in training and perform duties as the Lead Project…
Added 26 mins ago
Senior Mission Operations Engineer
Blue Origin Personnel, LLC
Reston, VA · Denver, CO
As a Senior Mission Operations Engineer, you will serve as the Mission Operations Lead for a deep space mission that will cruise to Mars, insert into orbit, and then serve for years as a…
Added 26 mins ago
Program Manager I - Pediatric Psychiatry
The Medical College of Wisconsin, Inc.
Remote, United States
Work independently, under the direction of the Program Director, Principle Investigator, or Department Chair to manage the activities of a division-wide or department-wide program. Provide…
Added 27 mins ago
Assistant Market General Manager
Distributor Operations, Inc.
Houston, TX
Follow / fulfill all driver program requirements, as specified by the manager
Added 38 mins ago
Coordinator for Academic Programs
Harvard University
Cambridge, MA
The Fellowship Program annually supports the work of 50 leading artists and scholars. Academic Ventures fosters collaborative research projects and sponsors lectures and conferences that…
Added 38 mins ago
Financial Associate
Harvard University
Cambridge, MA
Reporting to the Financial Manager, the position is part of a team supporting Harvard College Admissions and Financial Aid Office’s financial operations.
Added 39 mins ago
Time & Attendance Supervisor
Dallas Fort Worth International Airport Board
United States
Under general direction of Parking Guest Operations Assistant Manager, supervises, assigns, schedules and reviews the work of culturally diverse staff engaged in payroll, attendance…
Added 45 mins ago
J
Manager, Paid Media and Acquisition
Jobgether
Remote, United States
- $90,000 to $102,000 USD / year
…local demand across corporate and franchise locations. As the business expands nationwide, you’ll play a key role in transitioning paid media operations in-house and developing the systems,…
Added 45 mins ago
Sr Executive Admin Assistant - Controllership
Nationwide Life and Annuity Insurance Co
OH
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Cary, NC
- $30 to $42 USD / hour
…participate in pharmacy practice and patient care scenarios, build business acumen to understand how to improve pharmacy performance, and develop leadership skills to learn how to engage…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Knoxville, TN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Knoxville, TN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Powell, TN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Sellersburg, IN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Lebanon, IN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Martinsville, IN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Spencer, IN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Greencastle, IN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
San Marcos, TX
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Jackson, TN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Bloomington, IL
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Decatur, IL
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Lincoln, IL
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 50 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Bartlett, TN
- $30 to $42 USD / hour
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…

Closed listing

General Dynamics Information Technology

Major Incident Manager

Fairfax, VA, United States

The likely salary range for this position is $102,000 - $138,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231106

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: SSBI (T5)

Job Family: Administration

Skills:

Communication,Incident Management,Major Incident Management,ServiceNow Platform

Experience:

5 + years of related experience

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

The Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As an Major Incident Manager supporting the IHS EHRM program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00AM-7:00PM with:

5 days working, 5 days off or:

4 days working, 5 days off or:

5 days working, 4 days off.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensure timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
Work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Work closely with application, engineering, infrastructure, vendor, and operational teams.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust level 5 clearance. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs

#GDITFedHealthJob s

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

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