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Added 2 mins ago
Lead Director - Network and Data Center Engineering
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Cheyenne, WY
Partner with cross-functional teams (platform, cloud, security, infrastructure) to deliver integrated, secure and scalable solutions
Added 2 mins ago
Software Engineer, Systems ML
Meta
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Partner with research and product teams to translate ML model requirements into efficient infrastructure solutions
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Staff Full-stack Engineer - Shopping (Remote-eligible)
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…experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while…
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Liability Claims Examiner | General Liability and Auto Liability Bodily Injury | License Preferred
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Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
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Liability Claims Representative | Auto Liability | Dedicated Client | Licensing Preferred
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Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
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Data Scientist 1
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AI solutions for complex healthcare problems. Serving as both a data scientist and a consultative partner, you
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Senior Business Systems Analyst
Akamai Technologies, Inc.
Cheyenne, WY
- $88,900 to $160,100 USD / year
Do you thrive on creating innovative solutions to solve problems?
Added 2 mins ago
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Examine business requirements and source systems to design solutions using various tools. Produce the requested deliverables using the best analytic tools and efficient processes.
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…platforms, DevOps, and Engineers, driving engineering excellence, AI solutions, system reliability, cost optimization, and automated security across the Software…
Added 2 mins ago
Senior Analyst - HR Technology Products
CVS Health
Cheyenne, WY
Exposure to AI/ML products, chatbots, or AI orchestration solutions
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Presales Solutions Architect - ICX Channel
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Cheyenne, WY
…position, architect, and deliver transformative industrial AI solutions using ICX, Men di x low-code development, Generative AI, and enterprise data . A core focus will be on continuous…
Added 2 mins ago
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Senior Applied Scientist
Oracle
Cheyenne, WY
- $113,000 to $234,600 USD / year
…will be pivotal in delivering our new Generative AI-powered solutions for healthcare and enterprise…
Added 2 mins ago
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Senior Business Systems Analyst
Akamai Technologies, Inc.
Cheyenne, WY
- $88,900 to $160,100 USD / year
Would you like to influence how business processes and enterprise applications evolve through innovative solutions?
Added 2 mins ago
Lead Solutions Architect - HR Technology & AI
CVS Health
Cheyenne, WY
The Lead Solutions Architect will design and develop HR Technology domain architecture (integrated process, applications, data and technology) solutions to business problems in alignment…
Added 2 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Cheyenne, WY
Are you an experienced, entrepreneurial Solutions Architect with deep expertise in database automation, DBaaS, and hybrid multi-cloud infrastructure? Do you excel at simplifying,…
Added 2 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…drive the design, architecture, and delivery of scalable iOS solutions that enhance customer health and wellness experiences. The successful candidate will collaborate with cross-functional…
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Director Supply Chain Business Operations
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…but not limited to Oracle PeopleSoft and e-Business Suite ERP solutions, timekeeping and scheduling software, e-commerce software, handheld devices, as well as other Financial, Supply…
Added 2 mins ago
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AI-Augmented Data Analyst
Cognizant
Cheyenne, WY
- $115,000 to $135,000 USD / year
…engineers, and technology partners to deliver advanced analytics solutions that improve business outcomes, operational efficiency, and customer…
Added 2 mins ago
Product Marketing Manager
Meta
Cheyenne, WY
…driving market requirements and go-to-market plans for Meta’s solutions across our advertiser interfaces for all advertisers using our platform. This includes assessing market needs,…
Added 2 mins ago
Buyer I or II
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Cheyenne, WY
Continuous improvement mindset and ability to analyze problems, recommend, and implement solutions.
Added 2 mins ago
Senior Field Sales Manager, SaaS *Remote*
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…leading providers of tax, accounting and audit information, solutions and services to accounting firms, corporate tax and auditing departments, federal and state government agencies,…
Added 2 mins ago
Product Manager - Technical
Intermountain Health
Cheyenne, WY
…development and management of technology-driven products and solutions that support our health plan operations. Collaborates with cross-functional teams, including software developers,…
Added 2 mins ago
Regulatory Readiness Program Manager
Meta
Cheyenne, WY
Added 2 mins ago
Network Development Manager
Meta
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Support the identification and evaluation of new fiber routes and capacity solutions, partnering with Network Planning and engineering teams to gather requirements and assess feasibility of…

Closed listing

General Dynamics Information Technology

Information Technology Support Specialist - TS/SCI w/Poly

Annapolis Junction, MD, United States

$34 to $46 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $34 to $46 USD / hour
Experience: ● Experience: 5+ years of related experience
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: RQ231744

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Help Desk Software,Remote Support,Technical Issues

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

HELP DESK TECHNICIAN IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

Core Responsibilities

Respond to user inquiries via phone, email, chat, or ticketing systems.
Log and track support requests using help desk ticketing system.
Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
Provide step-by-step guidance to users for troubleshooting common problems.

● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.

● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Technical Support Tasks

Install, configure, and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Support basic printer, scanner, and peripheral troubleshooting.
Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).

Documentation & Reporting

Document and report solutions and procedures for recurring issues for leadership review.
Maintain and report accurate records/tickets of support interactions and resolutions.
Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.

Customer Service & Communication

Maintain a professional and empathetic tone when dealing with users and co-workers.
Communicate technical information clearly to non-technical users.
Document and reply provide updates on ticket status and possible resolutions.
Actively participate in team environment assisting co-workers when needed.

Compliance & Security

Ensure adherence to all IT and departmental policies and procedures.
Report potential security incidents or breaches to appropriate teams or team leaders

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

Education: Associates of Arts/Associates of Science
Experience: 5+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
Location: On-Site Annapolis Junction, MD
US Citizenship Required
Required: CompTIA Security+ certification is required within 3 months of start date
Shift: Monday - Friday 8AM-4PM EST
This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Computer technology
Technical support
Security+
IMPACT
Troubleshooting
Coaching
Manage inventory
Documentation
Reporting
Leadership
Customer service
Communication skills
Regulatory compliance

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