Operations Manager

Job Requirements

Benefits:

• Six (6) paid holidays
• Five (5) paid sick days
• Two (2) weeks of paid vacation annually, including one week during a company-scheduled shutdown
• Ongoing training and development
• Bonus structure

Generator Supercenter Chicagoland is seeking an exceptional Operations Manager to lead the daily execution of our generator installation and service business. This individual will serve as the operational command center, coordinating field personnel, scheduling, inventory, equipment, and customer commitments. We need a decisive, highly organized leader who thrives in a fast-moving environment, solves problems before they escalate, and consistently delivers profitable operations, productive teams, and five-star customer experiences.

Key Responsibilities:

• Daily Operational Leadership: Lead morning standup meetings, communicate priorities, review job readiness, and establish clear expectations for field teams.
• Scheduling & Resource Planning: Coordinate generator installations, service appointments, electricians, technicians, helpers, subcontractors, vehicles, and equipment.
• Installation Readiness: Verify permits, materials, equipment, customer requirements, and installation documentation before dispatching crews.
• Real-Time Field Management: Monitor job progress throughout the day, maintain regular communication with crews, conduct site visits, and remove operational obstacles.
• Productivity & Financial Performance: Manage labor efficiency, installation costs, material utilization, scheduling capacity, and operational profitability.
• Inventory & Logistics: Ensure timely procurement, accurate inventory records, proper staging, and availability of components for upcoming installations and service work.
• Quality & Customer Satisfaction: Maintain high installation standards, address escalations, minimize callbacks, and consistently pursue exceptional customer reviews.
• Team Leadership: Coach, develop, evaluate, and hold field personnel accountable for performance, safety, professionalism, and execution.
• Cross-Functional Coordination: Partner with sales, permitting, administration, and customer service to manage projects from signed contract through installation, inspection, and service.
• Performance Management: Ensure accurate daily job updates, completed service documentation, end-of-day reporting, and continuous process improvement.

Qualifications:

• Proven experience leading field operations in a residential installation, service, or skilled-trades business.
• Exceptional organizational, scheduling, communication, and multitasking abilities.
• Demonstrated success managing field employees, subcontractors, productivity, and customer expectations.
• Working understanding of operational costs, inventory management, job readiness, and performance metrics.
• Direct generator industry experience, followed by electrical contracting, HVAC, solar, or comparable home-services operations.
• Experience with CRM, field service management, scheduling, and inventory systems.

What Success Looks Like:

• Consistent achievement of installation and service productivity targets.
• Crews fully prepared, properly equipped, and dispatched on schedule.
• Strong gross margins, controlled labor costs, and minimal avoidable rework.
• Timely project completion with high customer satisfaction and five-star reviews.
• An accountable, organized field organization capable of scaling efficiently.

Our Expectations:

This is an ownership-minded leadership position requiring urgency, sound judgment, proactive communication, and exceptional execution. We expect someone who anticipates problems, takes responsibility for outcomes, develops people, and makes the entire operation better every day.

**This job is with an independent Generac Channel Partner and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.