Generator Technician

Job Requirements

Benefits:

• Six (6) paid holidays
• Five (5) paid sick days
• Two (2) weeks of paid vacation annually, including one week during a company-scheduled shutdown
• Ongoing training and development
• Bonus structure (ops role only)

Generator Supercenter Chicagoland is seeking a skilled, dependable Generator Technician to perform preventative maintenance, diagnostics, troubleshooting, and repairs on residential and light-commercial standby generator systems. This customer-facing technical role requires strong mechanical and electrical aptitude, disciplined troubleshooting, and outstanding professionalism. The ideal candidate enjoys solving challenging problems, works efficiently with minimal supervision, and takes pride in keeping customers’ standby power systems reliable and ready when needed.

KEY RESPONSIBILITIES

• Generator Diagnostics: Diagnose mechanical, electrical, engine, control-system, battery, charging, and transfer-related issues on Generac standby generators.
• Preventative Maintenance: Perform scheduled generator maintenance, inspections, fluid and filter changes, adjustments, and manufacturer-recommended service procedures.
• Repairs & Troubleshooting: Identify root causes, recommend corrective actions, and execute approved repairs safely, accurately, and efficiently.
• Testing & Commissioning: Support generator startup, operational testing, commissioning, and post-installation troubleshooting.
• Technical Resources: Utilize manufacturer service manuals, diagnostic tools, wiring diagrams, technical bulletins, and Generac training resources.
• Service Documentation: Complete accurate digital service records, photographs, diagnostic findings, parts usage, and repair recommendations.
• Customer Communication: Clearly explain equipment conditions, maintenance findings, recommended repairs, and completed services in professional, understandable terms.
• Field Coordination: Communicate with dispatch, the Operations Manager, electricians, and fellow technicians to resolve issues and complete service calls on schedule.
• Equipment & Inventory: Maintain an organized service vehicle, properly care for diagnostic tools, and manage assigned parts and materials.
• Customer Value: Identify legitimate opportunities for maintenance agreements, generator monitoring, extended warranties, and other beneficial service solutions.

QUALIFICATIONS & EXPERIENCE

• Strong mechanical aptitude and practical electrical troubleshooting abilities.
• Ability to systematically diagnose equipment problems using appropriate tools and technical documentation.
• Excellent communication, reliability, organizational skills, and customer-service professionalism.
• Valid driver’s license and ability to safely perform field-service duties.
• Experience with Generac or other standby generators, small engines, HVAC, electrical equipment, or electromechanical systems.
• Manufacturer technical training or relevant industry certifications; willingness to complete Generac-specific training is essential.

WHAT SUCCESS LOOKS LIKE

• High first-visit diagnostic accuracy and repair completion rates.
• Efficient service calls with accurate documentation and responsible parts usage.
• Minimal repeat callbacks and strong equipment reliability following service.
• Consistently positive customer feedback and professional service experiences.
• Successful completion of required technical training and continuous skill development.

OUR EXPECTATIONS

We seek a technician who approaches problems methodically, takes responsibility for solutions, communicates clearly, and respects customers’ homes and time. Technical excellence, integrity, reliability, and pride in workmanship are fundamental to this position.

**This job is with an independent Generac Channel Partner and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.