Jobs in the United States

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Added just now
Maintenance Engineer (Technician)
Kansas Crossing Casino LC
Pittsburg, KS
The Maintenance Engineer is responsible for maintaining the integrity of the facility including major mechanical systems, fire & life-safety equipment, grounds, parking, lighting systems,…
Added just now
Junior DevSecOps / CI/CD Engineer
Peraton
Chantilly, VA
We are seeking a Junior DevSecOps / CI/CD Engineer to support the development, automation, and maintenance of secure software delivery pipelines for a mission-critical enterprise platform…
Added just now
Facilities Staff Engineer
Terracon
Austin, TX
Work closely with senior-level project manager and Professional Engineer of Record to gain project management and engineering experience.
Added 1 min ago
Analytics Engineer, Business Intelligence
Accelecom
Atlanta, GA
…across Rev.io, 3GIS, Site Tracker, ArcGIS, and our OSS/BSS systems into a trusted, well-defined model that the whole company can reason from. We expect this person to own that…
Added 1 min ago
Sr. Design and Release Engineer - Seating
Re:Car, Inc
Troy, MI
A dynamic, experienced Senior Design Release Engineer, Seat Complete to join our growing team.
Added 2 mins ago
CP
Advanced Solutions 5G RF Engineer
Cellco Partnership
Basking Ridge, NJ · Irving, TX · Cary, NC · Temple Terrace, FL
- $74,000 to $142,000 USD / year
As the Senior 5G RF Engineer for the WCC Advanced Solutions Team, you will serve as the primary RF engineering resource responsible for designing private LTE/5G and in-building systems…
Added 2 mins ago
Tier 3 Platform Engineer SME
Peraton
Chantilly, VA
Peraton is seeking a Platform Engineer Subject Matter Expert (SME) to provide senior technical leadership for the operation, engineering, and sustainment of a mission-critical enterprise…
Added 2 mins ago
Water/Wastewater Engineer
HDR
Virginia Beach, VA · Newport News, VA
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added 2 mins ago
Senior Tier 3 Platform Engineer
Peraton
Chantilly, VA
Peraton is seeking a Senior Platform Engineer to lead technical implementation, operation, and sustainment activities for a mission-critical enterprise software platform supporting an…
Added 2 mins ago
Infrastructure Engineer
Charles Schwab Inc.
Southlake, TX · Austin, TX
…exceptional production resiliency of our software products and systems. The role will require a strong work ethic, problem solving skills, and the ability to partner with business and…
Added 3 mins ago
Systems Engineer II, Enterprise Services (446G)[235]
Cobb County School District
GA
POSITION TITLE: Systems Engineer II, Enterprise Services
Added 5 mins ago
Tier 3 Platform Engineer
Peraton
Chantilly, VA
Peraton is seeking a Mid-Level Platform Engineer to support the development, operation, and sustainment of a mission-critical enterprise software platform for an Intelligence Community…
Added 5 mins ago
Undergraduate Engineering Intern - Additive Manufacturing
Mayo Clinic
Rochester, MN · Rochester
…Unit leverages mechanical designer, technician, machinist, and engineer expertise as part of DOE’s multidisciplinary approach to developing unique devices and systems for Mayo Clinic…
Added 5 mins ago
Structural Engineering Group Leader - Return Home. Build Something Bigger.
KPFF Consulting Engineers
Birmingham, AL
This role is designed for a seasoned structural engineer who is ready to step into a visible leadership role, help grow a team, expand a market, and help shape the future of KPFF’s presence…
Added 5 mins ago
Structural Engineering Group Leader - Return Home. Build Something Bigger.
KPFF Consulting Engineers
Indianapolis, IN
This role is designed for a seasoned structural engineer who is ready to step into a visible leadership role, help grow a team, expand a market, and help shape the future of KPFF’s presence…
Added 6 mins ago
Lead Manufacturing Engineer - NPI
Miramar, FL
The Lead Manufacturing Engineer provides technical direction, project execution management and leadership within the Engineering department. This role bridges strategic engineering goals…
Added 6 mins ago
Lead Engineer - Metallic Materials Behavior
General Electric Company
United States
We are seeking a highly skilled and motivated Materials Behavior Engineer to join our team. This role focuses on understanding, analyzing, and improving the behavior of materials under…
Added 6 mins ago
Water/Wastewater Engineer
HDR
Virginia Beach, VA · Newport News, VA
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added 6 mins ago
Engineer, III, Sr/Principal
Southern Company
Naperville, IL
Opportunities at multiple levels: This position may be filled as Engineering III (Level 5), Senior Engineer (Level 6), or Principal Engineer (Level 7). Candidates who demonstrate advanced…
Added 8 mins ago
Metallurgist
KGHM, International Ltd
Ely, Nevada, NV
The Metallurgical Engineer plays a critical role in optimizing concentrator performance, maximizing metal recovery, and supporting safe, sustainable operations. This position works closely…
Added 11 mins ago
IG
General Maintenance Engineer
Insight Global
Elwood, IL
- From $27 USD / hour
Basic knowledge of mechanical building systems, electrical, and carpentry
Added 11 mins ago
Data Analytics Engineer
Shaw Industries Inc.
Dalton, GA
Shaw Industries is seeking an Analytics Engineer to join our Residential Enablement and Insights team in Dalton, GA. This role sits at the intersection of business strategy, advanced…
Added 12 mins ago
Electrical Subject Matter Expert (SME)
Salute Inc.
Dallas, TX · Royse City, TX
…facility. Operating in partnership with the Critical Facility Lead Engineer (Lead CFE), the SME owns technical standards and procedural architecture (SOP/MOP/EOP), while providing technical…
Added 13 mins ago
Undergraduate Engineering Intern - Additive Manufacturing
Mayo US
Rochester, MN
…Unit leverages mechanical designer, technician, machinist, and engineer expertise as part of DOE’s multidisciplinary approach to developing unique devices and systems for Mayo Clinic…
Added 15 mins ago
Mechanical Engineer III
Quantum Space
CA · Hawthorne, CA · 801 Thompson Ave. Suite 201 Rockville, MD
…hardware while collaborating closely with mechanical engineering, systems engineering, assembly, integration and test (AIT), and manufacturing teams. This position is ideal for an engineer…

Genea

IT Helpdesk Engineer

Irvine, CA, United States

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Job details

Experience: 3 to 6 years of experience in an IT support or helpdesk role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

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