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Added 45 mins ago
Agile DevOps Coach
ClearlyAgile
Remote, United States
…and have a passion for working with the latest leading edge Cloud Native and on-prem technologies, this is an excellent opportunity for…
Added 45 mins ago
DevOps Engineer
ClearlyAgile
Remote, United States
We are hiring an experienced DevOps Engineer to help us support existing and new customers. If you're dedicated, ambitious and have a passion for working with the latest leading edge Cloud…
Added 1 hour ago
Engineer, Enterprise AI
NAVITUS HEALTH SOLUTIONS LLC
MIDDLETON, WI
Added 1 hour ago
Site Reliability Engineer
CLA HUDSON
HUDSON, WI
Added 1 hour ago
Infrastructure Engineer II
EMERGENT HOLDINGS, INC.
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Added 1 hour ago
Software Engineer II- ECM Specialization
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 hour ago
Infrastructure Engineer I
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 hour ago
Infrastructure Engineer
AMERICAN FOODS GROUP LLC
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Added 1 hour ago
Devops Engineer Senior
BLUE SHIELD OF CALIFORNIA
MILWAUKEE, WI
…Digital Applications\' technical products are built. The DevOps Engineer, Senior will report to the Senior Manager, Digital Platform as your direct manager. In this role you will design,…
Added 1 hour ago
Software Engineer, Distributed Compute
Base Power Company
Austin, TX
…across thousands of physical devices deployed in homes and grid infrastructure. We're looking for a Software Engineer to design, build, and maintain the software systems that run on…
Added 1 hour ago
Consulting Architect - Search
Elastic
United States
…private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of…
Added 2 hours ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
…sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical…
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Delivery Management Engineer III
Deloitte
Saint Louis, MO
…sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical…
Added 2 hours ago
SAS Data Engineer- Linux
Cesna Recruitment
Austin, TX
- Manage and coordinate software updates and patch installations across HPC, Kubernetes, Greenplum, GPU servers, Impala, and NetApp systems to maintain software integrity and security.
Added 2 hours ago
Linux Engineer
Cesna Recruitment
Austin, TX
- Manage and coordinate software updates and patch installations across HPC, Kubernetes, Greenplum, GPU servers, Impala, and NetApp systems to maintain software integrity and security.
Added 2 hours ago
A
Principal Software Engineering - Reliability and FinOps Engineer
AT&T
Bothell, WA
- $155,400 to $261,100 USD / year
As a Principal System Engineer, you will serve as a senior technical leader across FinOps, cloud optimization, system reliability, and AI-driven automation. You will shape and execute…
Added 3 hours ago
OS
Systems Cybersecurity Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a senior System Cybersecurity Engineer to join our elite team at Peterson Space Force Base in Colorado Springs, Colorado. In this role, you will be a hands-on…
Added 4 hours ago
Staff Data Engineer
DAT
Denver, CO
Data Engineering: Strong data engineering background working with dbt, Snowflake, Kafka, and cloud-based services (AWS S3, EMR, Glue).
Added 4 hours ago
MS
DevOps Engineer
M9 Solutions LLC
Colorado Springs, CO
- $200,000 to $215,000 USD / year
…include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance &…
Added 4 hours ago
GC
Network System Engineer (Job Code: 175942)
Genesis Corp. dba Genesis10
NEW YORK, NY
- $133,120 USD / year
…duties for critical banking platforms, delivering middleware infrastructure for enterprise projects and regulatory initiatives; ensuring production stability, platform remediation, patching…
Added 4 hours ago
Senior Java Platform Development Engineer Advanced NYC, NY
Innova Solutions Inc
NEW YORK, NY
We're Looking for a Sr Java Platform Development Engineer Position type: Contract to Hire Duration: Estimated 3-6 Months We are looking for a Senior Software Engineer to join the Platform…
Added 4 hours ago
GD
Senior Security Engineer
Galaxy Digital Services LLC
NEW YORK, NY
- $122,200 USD / year
Added 5 hours ago
Senior MLOps Engineer
C the Signs
Remote, United States
We’re hiring a Senior MLOps Engineer with deep machine learning engineering experience to build and operate the production platform powering ML/LLM-driven healthcare workflows. You’ll…
Added 5 hours ago
ES
Lead GIS Solution Engineer - Defense
Environmental Systems Research Institute Inc.
Louisville, CO
- $120,016 to $201,344 USD / year
Advanced knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
Added 5 hours ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Oracle Government, Defense & Intelligence is seeking a Cloud Adoption Engineer to help U.S. Federal Government customers establish secure, scalable, and operationally ready Oracle Cloud…

Closed listing

Genea

IT Helpdesk Engineer

Irvine, CA, United States

$67,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $67,000 USD / year
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: IT Helpdesk Engineer

Department: Technology

Experience: 3-6 years

Schedule: Monday-Friday - 8:00-5:00PM PT

Work location: Irvine, CA (1-2 days per week. The remaining workdays may be spent working remotely)

About Genea:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2026, with a rating of 4.4 out of 5 stars on Glassdoor. Our team members love our competitive benefits including 401k matching; PTO; 100% paid parental leave; 100% paid employee health, dental and vision benefits; remote work options; and an award-winning workplace culture.

Job Overview:

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role
This role requires working from our Irvine, CA office 1-2 days per week. The remaining workdays may be spent in the office or working remotely, depending on business needs and team expectations.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system.
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

Compensation: $67000 annual base salary

The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.

Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.

About employer

More about this job

Skills

Technical support
Communication skills
Interpersonal skills
Troubleshooting
Troubleshoot
Onboarding
Vendor management
System administration
Microsoft 365
SAML
Auditing
Mobile device management
Control systems
Documentation
Reporting
Process improvement
Research new ideas
Microsoft Windows
Customer service
Microsoft Active Directory
Technical terminology
IT service management
ITIL
DNS
DHCP

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