Jobs in the United States

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Added 17 mins ago
Senior Cloud Engineer/Architect (AWS)
Leidos
Albuquerque, NM
Leidos is seeking an experienced Senior Cloud Engineer/Architect (AWS) to support large-scale migration and operations on a large, high-profile DOD contract Fort Belvoir, VA or Albuquerque,…
Added 17 mins ago
Data/Visualization Engineer SME
Leidos
Albuquerque, NM
Leidos is seeking a highly skilled Data Visualization Engineer SME specializing in data visualization to join our team in Fort Belvoir, VA or Albuquerque, New Mexico. The primary focus of…
Added 29 mins ago
J
Senior Software Engineer (Palantir Foundry)
Jobgether
Remote, United States
- $143,824 to $179,780 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer (Palantir Foundry) based in the United…
Added 29 mins ago
Senior Sales Enablement Manager
Jobgether
Remote, United States
Train sales teams to position AI-native Managed Detection and Response (MDR) solutions to C-level security executives, translating technical architecture, pricing, and licensing models into…
Added 29 mins ago
Principal Engineer, Agentic AI
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Engineer, Agentic AI based in the United States .
Added 37 mins ago
Senior Network Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
The Senior Network Engineer will support mission-critical network infrastructure within a secure federal environment. This role requires an active TS/SCI clearance and is focused on the…
Added 52 mins ago
Software Engineering Manager II, YouTube
YouTube
Mountain View, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 1 hour ago
Associate Human Factors Engineer/Human Factors Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Human Factors Engineer to join our team of qualified, diverse individuals. This position is located in Melbourne, Florida.
Added 1 hour ago
Sr. Principal System Engineer - NATO IFC Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 1 hour ago
Software Engineer - AI Tooling Infrastructure
Jobgether
Remote, United States
We are looking for an experienced Software Engineer to build, operate, and scale the backend infrastructure powering innovative AI-driven developer tools. In this role, you will take…
Added 1 hour ago
J
Senior/Staff DevOps Engineer, Federal
Jobgether
Remote, United States
- $180,000 to $240,000 USD / year
We are seeking an experienced Senior/Staff DevOps Engineer to build, deploy, and maintain secure, reliable infrastructure supporting federal, government, and national security technology…
Added 1 hour ago
Software Engineer (Multiple openings) in Irving, TX.
U.S. Bank
Irving, TX
U.S. Bank is seeking a full-time Software Engineer (Multiple openings) in Irving, TX.
Added 1 hour ago
Senior Mission Operations Engineer
Blue Origin Personnel, LLC
Reston, VA · Denver, CO
This role is part of Blue National Security (BNS), where our focus is the design, development, and delivery of launch and spacecraft systems for national security missions. Through Blue…
Added 1 hour ago
Senior Software Engineer, Windows Desktop App, DeepMind
DeepMind
Mountain View, CA · New York, NY
…measuring the intelligence of our prototypes. As a Software Engineer, you will be working with the cutting edge AI agents developed by our exceptional team of Machine Learning and…
Added 1 hour ago
Intern Engineer
Prysmian Cables and Systems Usa LLC
DuQuoin, IL
This position reports to a department manager or a process engineer. The position performs tasks associated with process improvement and supporting special projects to improve the overall…
Added 1 hour ago
Senior Electrical Engineer
Devens
Devens, MA
The Senior Electrical Engineer, Site Infrastructure serves as a technical owner and subject-matter expert for the site's critical electrical infrastructure. This individual will own and…
Added 1 hour ago
Sr Software Engineer (Product Engineering Background)
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Software Engineer (Product Engineering Background) based in United…
Added 1 hour ago
Sr Consultant, Software Engineering - Forward Deployed Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
As a Software Engineer, you’ll focus on mentoring and leading others to deliver high-quality, cost-effective technology solutions to business partners by crafting new software applications…
Added 1 hour ago
Consultant, Software Engineer - Platform Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
Engineering and operational excellence practices focused on reliability, observability, security, and cost controls, including monitoring, logging, distributed tracing, incident management,…
Added 1 hour ago
Consultant, Software Engineer - Forward Deployed Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
As a Software Engineer, you’ll focus on mentoring and guiding others to deliver high-quality, cost-effective technology solutions to business partners by crafting new software applications…
Added 1 hour ago
IT Helpdesk Engineer
Genea
Irvine, CA
The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a…
Added 1 hour ago
Digital Support Engineer
Roche Diagnostics Corporation
United States
Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Added 1 hour ago
Digital Solutions Engineer
Roche Diagnostics Corporation
United States
Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Added 2 hours ago
Software Engineer III, Infrastructure, Google Cloud Platforms
Google
Sunnyvale, CA · Kirkland, WA · New York, NY · Seattle, WA · Madison, WI
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 2 hours ago
Program Manager (DC/MD/VA)
EMCOR Government Services, Inc.
DC
When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility…

Genea

IT Helpdesk Engineer

Irvine, CA, United States

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Job details

Experience: 3 to 6 years of experience in an IT support or helpdesk role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

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