Jobs in the United States

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Added 3 mins ago
Warehouse & Laydown Supervisor NMD (National Contract)
Bechtel
Nagothane, IN
Bechtel is seeking to expand its decades long relationship with Reliance by providing Project Management Consultant (PMC) Services and Engineering Procurement and Construction Management…
Added 8 mins ago
Mechanical Design Engineer Stf - E4
Lockheed Martin
Littleton, CO · Littleton
Prior experience in project management with strong problem-solving and organizational skills
Added 8 mins ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Marietta, GA · Marietta
Project Management experience and skills developing and managing a resource loaded schedule.
Added 8 mins ago
Project Engineer Sr Stf - E5
Lockheed Martin
Cape Canaveral, FL · Cape Canaveral
Added 8 mins ago
Project Specialist Stf - E4
Lockheed Martin
Moorestown, NJ · Moorestown
…sustainment solutions to drive customer value. Work with obsolescence management team to create viable options to resolve near and long term issues associated with equipment design. This…
Added 9 mins ago
Application Management Intern
Rockland Trust
Rockland, MA
Assist with onboarding new applications by partnering with Project Management and Enterprise Risk Management teams to help ensure secure practices are implemented.
Added 9 mins ago
Legal Intern
Rockland Trust
Rockland, MA
…attorneys, collaborate with fellow interns on a summer-long project, and see firsthand how legal advice supports business growth, innovation, and risk…
Added 9 mins ago
Commercial Credit Admin Intern
Rockland Trust
Rockland, MA
Project management and organizational effectiveness.
Added 9 mins ago
Business Intelligence Analyst
Rockland Trust
Rockland, MA
Project management and stakeholder communication.
Added 9 mins ago
B2B Marketing Intern
Rockland Trust
Rockland, MA
…gaining exposure to content development, advertising, campaign management, analytics, and project…
Added 11 mins ago
GI
Operations Supervisor
GFL Industries
Northville, MI
- $71,000 to $89,000 USD / year
Added 11 mins ago
Cybersecurity Architect
Guardian Industries
Auburn Hills, MI
…initiatives. Working alongside MADICS Solution Architects and project teams, you will help identify and manage security risks early while ensuring Koch's security expectations are…
Added 11 mins ago
OneStream Analyst
Guardian Industries
Auburn Hills, MI
…evolving partnerships of the enterprise. The role requires project management, project execution, and system administration skills and is suited to a transformational thinker with…
Added 11 mins ago
Infrastructure Engineer II
AF Group
Kalamazoo, MI
…nnGENERAL RESPONSIBILITIES/TASKS:nn * May act as a technical project leader or provide work leadership for lower level employees.n * Participates in and may lead groups/committees related…
Added 11 mins ago
Forestry Supv - Timebound
Consumers Energy
SAGINAW, MI
…responsible for developing and implementing complex vegetation management plans, as well as conducting tree risk assessments. In addition, they will be responsible for providing public…
Added 11 mins ago
Safety Performance Integration Engineer - Structure Performance (GPSSC)
General Motors
Warren, MI
Support engineering projects by demonstrating initiative, creativity, independent judgment, and project management throughout the vehicle development process.
Added 11 mins ago
Sr. Analyst, Asset Lifecyle Management
General Motors
Warren, MI
Infrastructure & Corporate Citizenship is strengthening centralized and coordinated facility asset lifecycle management across GM’s manufacturing and non-manufacturing portfolio. The Sr.…
Added 11 mins ago
HR Technology Project Manager
General Motors
Warren, MI
The ideal candidate combines strong project management discipline with practical Agile delivery experience. Depending on the initiative, you may serve as a project manager, Scrum Lead, or…
Added 11 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Motor Company
Dearborn, MI
…fulfillment, logistics, and parts supply performance of the Project Operations & Performance value stream. This leader sets the direction for inventory and supply planning, parts…
Added 11 mins ago
Off-Road Technical Specialist
Ford Motor Company
Dearborn, MI
Excellent communication skills and ability to interface with your team and senior management
Added 11 mins ago
Professional Aide
Michigan State University(MSU)
East Lansing, MI
Added 11 mins ago
Specialist - Curriculum Dev-Fixed Term
Michigan State University(MSU)
East Lansing, MI
…processing, food safety, or a related multi-partner setting. - Strong project management, communication, and relationship-building skills. - Ability and willingness to travel regularly…
Added 11 mins ago
Internship Coordinator
University of Michigan
Ann Arbor, MI
Partner with employers to develop and promote paid, project-based, micro-internship, consulting, and field-experience opportunities aligned with student skills and academic programs.
Added 11 mins ago
WL
Webber - Seasonal Snowplow Operator
Webber, LLC
Broomfield, CO
- $40 USD / hour
…specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community. Webber is headquartered…
Added 11 mins ago
ServiceNow Senior Consultant, Strategy, Growth, & Transformation
Deloitte
Detroit, MI
…ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI…

Genea

IT Helpdesk Engineer

Irvine, CA, United States

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Job details

Experience: 3 to 6 years of experience in an IT support or helpdesk role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

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