Jobs in the United States

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Added 6 mins ago
O
Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Topeka, KS
- $104,600 to $264,100 USD / year
Strong understanding of DataOps, CI/CD, Infrastructure as Code, security, governance, metadata, lineage, and observability
Added 7 mins ago
Piping Field Engineer
Bechtel
Port Arthur, TX
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 7 mins ago
Electrical Field Engineer
Bechtel
Port Arthur, TX
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 7 mins ago
Instrumentation Field Engineer
Bechtel
Port Arthur, TX
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 12 mins ago
B
Software Engineer (Cloud & DevSecOps)
Bowhead
Dahlgren, VA
- $120,000 to $140,000 USD / year
Bowhead is seeking a Software Engineer (Cloud & DevSecOps) to join our team in Dahlgren, VA. The ideal candidate will bring a strong foundation in software development, cloud technologies,…
Added 12 mins ago
B
Systems Security Engineer
Bowhead
Dahlgren, VA
- $130,000 to $160,000 USD / year
Bowhead is seeking an experienced Systems Security Engineer who will be responsible for supporting a specific government program Information Assurance Security Engineer (IASE). This…
Added 15 mins ago
BV
Senior Devops Engineer
Bright Vision Technologies
Remote, United States
- $155,000 to $175,000 USD / year
We are seeking an accomplished Senior DevOps Engineer to architect, build, automate, and maintain enterprise-grade cloud infrastructure, CI/CD platforms, and deployment pipelines that…
Added 16 mins ago
Security Automation Engineer - Python
U.S. Bank
Gresham, OR
U.S. Bank is seeking a Security Automation Engineer to join our Infrastructure Vulnerability Management Engineering team. This role combines software development, automation, and…
Added 16 mins ago
O
Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Salem, OR
- $104,600 to $264,100 USD / year
Strong understanding of DataOps, CI/CD, Infrastructure as Code, security, governance, metadata, lineage, and observability
Added 17 mins ago
OS
Systems Cybersecurity Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a senior System Cybersecurity Engineer to join our elite team at Peterson Space Force Base in Colorado Springs, Colorado. In this role, you will be a hands-on…
Added 17 mins ago
VU
Lead Software Engineer - IBM z/OS - Connex Advantage Clearing and Settlement
Visa USA Inc
Denver, CO
- $40,123 USD / year
As a Lead Software Engineer within the Visa - Value Added Services - Issuing Solutions team, you will oversee the DPS Core Clearing and Settlement systems, ensuring the integrity and high…
Added 17 mins ago
MS
Field Engineering ECH- Fed
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the…
Added 19 mins ago
Senior Security Engineer - Application Security
Nasuni
Remote, United States
Nasuni is seeking a Senior Security Engineer specializing in application security and penetration testing to protect our growing portfolio of enterprise data infrastructure and SaaS…
Added 20 mins ago
Senior Systems Security Engineer
KBR Wyle Services, LLC
Beavercreek, OH
Advise on security considerations for critical infrastructure and classified systems as they relate to Air Force acquisition efforts (e.g., Sensitive Compartmented Information (SCI),…
Added 29 mins ago
Sr Software Engineer I-Observability Platform
Staples Canada
Framingham, MA
…partners across engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors to improve operational visibility, accelerate issue…
Added 29 mins ago
Software Engineer, Generative Media AI, Apparel ML
Google
Mountain View, CA · Seattle, WA · New York, NY
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 30 mins ago
DevOps Engineer – Microsoft Azure / Windows
Washington, DC
· Diagnose deployment and runtime issues, improve monitoring, document remediation and coordinate changes with developers and security staff.
Added 47 mins ago
Senior AI Engineer
Humana
New York, NY
As a Senior AI Applied Engineer, you will design, build, deploy, and operate production AI systems used at scale within one of the largest health insurers in the United States. You will own…
Added 47 mins ago
Senior Software Engineer, AI/ML, Google Labs
Google
New York, NY
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 47 mins ago
Staff Site Reliability Engineer (Hybrid)
Cisco
New York, NY
As a Staff Site Reliability Engineer (SRE), you will provide technical leadership for the reliability, scalability, and operational architecture of Splunk Agent Observability's platform.…
Added 47 mins ago
Senior Engineer Workforce Tools & Integrations
The College Board
NEW YORK, NY
…thousands of schools we serve. We work across Product DevOps, Security, Network Engineering, and Infrastructure to design secure, scalable solutions using tools like Jira Service…
Added 47 mins ago
Senior Engineer
The College Board
NEW YORK, NY
College Board - Technology -Cyber Security Operations Team Location: 1) This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid…
Added 48 mins ago
Software Engineer
Yext
NY
…developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare,…
Added 48 mins ago
AI Transformation Engineer
Yext
NY
…developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare,…
Added 51 mins ago
Data Quality Engineer
MidFirst Bank - Default
Oklahoma City, OK
…business, application teams, database administrators, information security, and compliance stakeholders to identify data quality issues, create reusable rules, support data movement and…

Genea

IT Helpdesk Engineer

Irvine, CA, United States

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Job details

Experience: 3 to 6 years of experience in an IT support or helpdesk role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

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