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Added 14 mins ago
Gemini Enterprise for CX Sr. Engineer
Accenture
Morristown, NJ
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
Added 14 mins ago
A
Google Senior Data Engineer
Accenture
Morristown, NJ
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 14 mins ago
** Manufacturing Engineer Technician
Dwyer Instruments, Inc.
Swedesboro, NJ
Added 15 mins ago
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Remote Design Engineer
GPAC
Fort Worth, TX
- $70,000 to $130,000 USD / year
Job Summary: The Metal Building Design Engineer is responsible for the structural design, analysis, and optimization of pre-engineered metal buildings to ensure compliance with industry…
Added 23 mins ago
AT
Infrastructure Server Engineer (Top Secret)
Apex Technology, Inc.
Los Angeles, CA
- $150,000 to $250,000 USD / year
The IT Engineer (Infrastructure Server Engineer) is responsible for the design, implementation, administration, and optimization of Apex’s technology infrastructure. This role encompasses…
Added 23 mins ago
AT
IT Engineer (Active Top Secret)
Apex Technology, Inc.
Los Angeles, CA
- $150,000 to $250,000 USD / year
The IT Engineer is responsible for the design, implementation, administration, and optimization of Apex’s technology infrastructure. This role encompasses systems engineering, network…
Added 25 mins ago
Director, Operations - Steel & Wire Service Line
Quanta Infrastructure Solutions Group, LLC
Remote, United States
…use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct…
Added 25 mins ago
QI
Director, Operations - Steel & Wire Service Line
Quanta Infrastructure Solutions Group, LLC
Remote, United States
- $175,000 USD / year
…use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct…
Added 42 mins ago
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Design Engineer - Millwork
GPAC
Palm Harbor, FL
- $70,000 to $90,000 USD / year
We are seeking a skilled Design Engineer to join our team at a high-end Millwork and Component manufacturer. This role is responsible for developing precise and innovative millwork designs,…
Added 42 mins ago
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Design Engineer - Millwork
GPAC
Palmetto, FL
- $70,000 to $90,000 USD / year
We are seeking a skilled Design Engineer to join our team at a high-end Millwork and Component manufacturer. This role is responsible for developing precise and innovative millwork designs,…
Added 42 mins ago
G
Design Engineer - Millwork
GPAC
Largo, FL
- $70,000 to $90,000 USD / year
We are seeking a skilled Design Engineer to join our team at a high-end Millwork and Component manufacturer. This role is responsible for developing precise and innovative millwork designs,…
Added 42 mins ago
G
Design Engineer - Millwork
GPAC
Osprey, FL
- $70,000 to $90,000 USD / year
We are seeking a skilled Design Engineer to join our team at a high-end Millwork and Component manufacturer. This role is responsible for developing precise and innovative millwork designs,…
Added 42 mins ago
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Business Development Manager
GPAC
Richmond, VA
- $140,000 to $180,000 USD / year
We are searching for a Licensed Professional Engineer with aspirations to help an established company grow and earn more business. This person would be in charge of all efforts leading to…
Added 44 mins ago
C
Test and Evaluation Engineer II - Data Analyst
Credence
Aberdeen Proving Ground, MD
- $110,000 to $150,000 USD / year
Credence has an immediate need for a self-motivated Test and Evaluation Engineer II to support the development, testing, analysis, and evaluation of Positioning, Navigation, and Timing…
Added 44 mins ago
Network Engineer SA 4.21
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Network Engineer at the journeyman level who will be primarily responsible for supporting the AFLCMC Air Force Security Assistance Directorate at Wright…
Added 44 mins ago
Cloud Platform Engineer
Credence
McLean, VA
Credence is seeking a Cloud Platform Engineer to support secure AWS hosting environments for Department of War customers.
Added 44 mins ago
Aircraft & Store Integration Engineer
Credence
Eglin Air Force Base, FL
Credence has an immediate need for a Aircraft & Store Integration Engineer supporting the Air Force Life Cycle Management Center Air Dominance Division (AFLCMC/EBA) at Eglin AFB, FL. This…
Added 44 mins ago
C
AI Software Engineer
Credence
Tysons, VA
- $120,000 to $150,000 USD / year
Credence has an immediate need for an AI Software Engineer to join our growing AI and Automation practice. You will be a technical anchor in our AI and Automation practice. You’ll apply…
Added 44 mins ago
Cloud Platform Engineer- Entry Level
Credence
Remote, United States
Credence is seeking an entry/junior-level Cloud Platform Engineer to support secure AWS hosting environments for Department of War customers. You will join an established platform team,…
Added 44 mins ago
C
AI Software Engineer
Credence
Wright-Patterson Air Force Base, OH
- $120,000 to $150,000 USD / year
Credence has an immediate need for an AI Software Engineer to join our growing AI and Automation practice. You will be a technical anchor in our AI and Automation practice. You’ll apply…
Added 44 mins ago
C
AI Software Engineer
Credence
Warner Robins, GA
- $120,000 to $150,000 USD / year
Credence has an immediate need for an AI Software Engineer to join our growing AI and Automation practice. You will be a technical anchor in our AI and Automation practice. You’ll apply…
Added 44 mins ago
C
AI Software Engineer
Credence
Boston, MA
- $120,000 to $150,000 USD / year
Credence has an immediate need for an AI Software Engineer to join our growing AI and Automation practice. You will be a technical anchor in our AI and Automation practice. You’ll apply…
Added 44 mins ago
Professional Continuing Education Instructor (BUILDER) AFIT/CE - 1.3.16
Credence
WPAFB, OH
…who will be primarily responsible for supporting the Civil Engineer School (AFIT/CE) at Wright Patterson AFB, OH. AFIT/CE is the Air Force's sole provider of professional continuing…
Added 44 mins ago
HVAC Sales Engineer Rotational Internship
Texas AirSystems
Irving, TX
The HVAC Sales Engineer rotational program is designed to provide real-life experiences and exposure within the sales, estimating, and project management life cycle. The experience provides…
Added 48 mins ago
Sr. Full Stack Engineer, Fight Software
SpaceX
Hawthorne, CA
Sr. Software Engineer: $165,000.00 - $230,000.00/per year

Closed listing

Genea

IT Helpdesk Engineer

Irvine, CA, United States

$67,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $67,000 USD / year
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: IT Helpdesk Engineer

Department: Technology

Experience: 3-6 years

Schedule: Monday-Friday - 8:00-5:00PM PT

Work location: Irvine, CA (1-2 days per week. The remaining workdays may be spent working remotely)

About Genea:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2026, with a rating of 4.4 out of 5 stars on Glassdoor. Our team members love our competitive benefits including 401k matching; PTO; 100% paid parental leave; 100% paid employee health, dental and vision benefits; remote work options; and an award-winning workplace culture.

Job Overview:

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role
This role requires working from our Irvine, CA office 1-2 days per week. The remaining workdays may be spent in the office or working remotely, depending on business needs and team expectations.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system.
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

Compensation: $67000 annual base salary

The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.

Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.

About employer

More about this job

Skills

Technical support
Communication skills
Interpersonal skills
Troubleshooting
Troubleshoot
Onboarding
Vendor management
System administration
Microsoft 365
SAML
Auditing
Mobile device management
Control systems
Documentation
Reporting
Process improvement
Research new ideas
Microsoft Windows
Customer service
Microsoft Active Directory
Technical terminology
IT service management
ITIL
DNS
DHCP

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