Jobs in the United States

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Account Executive
Limbach Facility Services L.L.C
Burlington, MA
We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and…
Added 1 min ago
Sr. Salesforce Engineer (Remote)
Inspira Financial
Oak Brook, IL
We are seeking a Sr. Salesforce Engineer to join our Salesforce Platform Engineering team. This role is ideal for an experienced, hands-on Salesforce engineer who can independently design…
Added 1 min ago
Manufacturing Process Quality Manager
Vertiv
Westerville, OH
…implementation of advanced manufacturing technologies and quality systems. This role will lead initiatives focused on Manufacturing Execution System (MES) implementation, smart torque tool…
Added 3 mins ago
Senior Systems Engineering Analyst
Mortgage Guaranty Insurance Corporation
Milwaukee, WI
The Senior Platform Engineer, Network, plays a key role in designing, building, and continuously improving the secure, reliable, and automated network services that support our business.…
Added 3 mins ago
Senior Software Development Engineer
Mortgage Guaranty Insurance Corporation
Milwaukee, WI
· Conducts a wide range of quality control tests and analyses to ensure that information systems, applications, and software meet specified standards, proper operations, end-user…
Added 3 mins ago
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System Administrator (SA) Skill Level 2
Wyetech
Fort Meade, MD
- $76.95 to $97.25 USD / hour
The successful candidate will design, develop, test, and maintain complex software systems supporting enterprise application integration, distributed data processing, and cloud-based…
Added 4 mins ago
Junior MES Engineer
GITI TIRE USA LTD
Richburg, SC
The Junior MES Engineer supports the development, implementation, and maintenance of Manufacturing Execution Systems (MES) used throughout manufacturing operations. This position assists…
Added 4 mins ago
AI
AI Orchestration Engineer I - 1644
aKube Inc
Los Angeles, CA
- $50 to $65 USD / hour
Experience using AI coding or automation tools
Added 5 mins ago
Process Control Engineer
Crane NXT
GA, Alpharetta, GA
As a Process Control Engineer supporting Technology Transfer, you will lead the controls engineering work needed to transfer, commission, validate, and stabilize manufacturing processes…
Added 5 mins ago
Senior Technical Risk & Compliance Analyst - SOX Compliance
LinkedIn
Mountain View, CA
LinkedIn is seeking a Senior Technical Risk & Compliance Engineer to support the end-to-end GRACE lifecycle, with a focus on Sarbanes-Oxley (SOX) compliance. In this role, you will…
Added 7 mins ago
Controls Implementation Engineer - Powertrain
Ford Global
Redford, MI · Livonia, MI
As part of our Automation and Controls Engineering manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles the world expects from us. Within our plants around…
Added 7 mins ago
Sr Systems Engineer II
CSX
Jacksonville, FL
5 or more years of experience in middleware engineering, systems engineering, platform engineering, DevOps, infrastructure automation, or related technology roles.
Added 9 mins ago
Senior Process Assurance Engineer - Stampings
General Motors LLC
Warren, MI
…tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment…
Added 9 mins ago
Advanced Security Engineer - Exposure Management
Relativity ODA LLC
IL
The Advanced Security Engineer is a technically deep, hands-on practitioner who strengthens the organization’s Exposure Management capability. This role identifies and contextualizes…
Added 10 mins ago
Commissioning I&C Lead Engineer
Strategic Staffing Solutions
Houston, TX
The Commissioning I&C Lead Engineer will oversee the development and execution of Systems Completion, Commissioning, and Startup (CSU) plans. This role will help ensure safe, efficient…
Added 11 mins ago
Timescapes - Senior SRE - Austin, TX
Midwestern Interactive
United States
Timescapes is looking for a Senior Site Reliability Engineer to join our small, but growing team of
Added 13 mins ago
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Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Salt Lake City, UT
- $104,600 to $264,100 USD / year
Oracle Customer Success Services (CSS) is seeking a Senior Principal Forward Deployed Engineer to lead the delivery of strategic AI and data transformation programs for Oracle's largest…
Added 13 mins ago
Software Test Engineer
WCG Clinical
Salt Lake City, UT
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 13 mins ago
Engineer, Platform Engineering
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
The Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed Linux and Windows development, non-production, and production environments. This…
Added 13 mins ago
Detection Engineer II
Instacart
Remote, United States
Instacart's Detection Engineering team sits at the core of our Security organization, building and operating the systems that identify, surface, and respond to threats across one of North…
Added 14 mins ago
Senior Robotics Software Engineer
Komatsu
Warrendale, PA
· Develop machine automation & autonomy software including perception, mapping, localization, and path planning using geometric based, machine learning and fusion techniques for underground…
Added 14 mins ago
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Project Engineer - Protection
SEL Engineering Services, Inc.
TX
- $81,300 to $122,000 USD / year
We are looking for a passionate, talented, and motivated Power System Protection Engineer to join our growing SEL Engineering Services team. As a Power System Protection Engineer, you will…
Added 15 mins ago
Graduate Engineer - Electrical
Default Brand
Remote, United States
Ulteig is seeking qualified candidates for a Graduate Electrical Engineer role within the Automation, Integration, and System Protection (AISP) Department. In this position, you will…
Added 15 mins ago
Automation Service Application Engineer
DeSHAZO LLC
Huntsville, AL
The Service Application Engineer quotes and supports DeShazo Automation's service business with existing customers. That business covers spare parts and consumables for DeShazo-built…
Added 15 mins ago
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Application & IT Support Engineer
Lalamove
NY
- $70,000 to $90,000 USD / year
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development…

Genea

IT Helpdesk Engineer

Irvine, CA, United States

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Job details

Experience: 3 to 6 years of experience in an IT support or helpdesk role.
Posting language: English
Posted: Nov 2, 2026

Original job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
Cloud Management: Manage cloud subscriptions and related IT resources.
Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

3 to 6 years of experience in an IT support or helpdesk role.
Proficiency in troubleshooting for Windows and Mac desktops and laptops.
Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
Customer service-oriented mindset with a passion for providing support.
Ability to work well within a team environment, being receptive to feedback and input.
Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
Familiarity with ITSM/ITIL best practices.
Experience working in a ticketing system
Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

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