ServiceNow Architect

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Experienced ServiceNow Developer cum Architect with strong expertise in ServiceNow platform architecture, custom application development, integrations, and AI/GenAI capabilities.
• Responsible for leading technical design, developing scalable solutions, defining architecture standards, and driving AI-powered innovation across the ServiceNow ecosystem.
• Design and architect end-to-end ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, and custom applications.
• Define technical architecture, platform governance, coding standards, and reusable components.
• Design and implement integrations using REST, SOAP, MID Server, and IntegrationHub.
• Lead architectural reviews, solution design discussions, and technical workshops.
• Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer.
• Configure Catalog Items, Record Producers, Service Portal, and UI Builder components.
• Implement and enhance ServiceNow AI capabilities, including Predictive Intelligence, Virtual Agent, NLU, Automation Discovery, and GenAI.
• Build and manage scoped applications using App Engine Studio.
• Troubleshoot complex technical issues and ensure platform performance, scalability, and reliability.
• Strong expertise in ServiceNow platform architecture and application development.
• Proficiency in JavaScript, Glide APIs, and server-side/client-side scripting.
• Hands-on experience with ServiceNow AI capabilities, Virtual Agent, NLU, and Predictive Intelligence.
• Knowledge of Service Portal, Now Experience, and UI Builder.
• Strong debugging, troubleshooting, and problem-solving skills.
• Experience with ServiceNow Now Assist and GenAI capabilities.
• Knowledge of IntegrationHub, Spokes, and custom integrations.
• Experience working in Agile/Scrum environments.

Benefits

• A challenging, innovating environment.
• Opportunities for learning where needed.