Salesforce Business Analyst

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Experienced Salesforce Business Analyst responsible for gathering, analyzing, documenting, and translating business requirements into detailed functional specifications and technology solutions.
• Collaborate with business and technology stakeholders to gather, analyze, and translate business requirements into functional specifications, considering both functional and non-functional requirements.
• Analyze existing system capabilities and recommend suitable technology solutions and improvements.
• Create and manage epics, user stories, wireframes, business rules, and acceptance criteria, ensuring stories are ready for upcoming sprints.
• Work on Salesforce Sales Cloud and Service Cloud requirements, preferably with hands-on experience in managing business requirements.
• Validate third-party Salesforce integrations by reviewing API request and response payloads and providing relevant details to development teams.
• Test APIs and validate successful and failed responses received in Salesforce through asynchronous integration testing.
• Configure Salesforce functionalities, including workflows, validation rules, permissions, and automation.
• Possess knowledge of Salesforce Lightning Components, Salesforce Classic, and Visualforce.
• Support testing teams in translating business requirements and use cases into test scenarios, conditions, and expected results for functional, performance, UAT, and operational acceptance testing.
• Collaborate with stakeholders to assess business impacts, existing processes, system changes, and integration requirements.
• Participate in project planning, effort estimation, risk identification, mitigation planning, status reporting, and issue escalation.
• Review solution designs, prototypes, and other project deliverables to ensure quality and alignment with business requirements.
• Provide operational and process-related analysis and support while identifying opportunities to improve productivity and operational efficiency.
• Follow established requirements management, project management, technology delivery, and architecture standards.
• Stay updated on Salesforce technologies, industry trends, business processes, and emerging solutions.
• Promote collaboration, innovation, quality, and effective communication across business and technology teams.

Mandatory Skills & Certifications:

• Salesforce Business Analysis
• Salesforce Sales Cloud and Service Cloud
• Salesforce Administration and Configuration
• Third-party API Integrations and Testing
• User Stories, Epics, Wireframes, and Acceptance Criteria
• Knowledge of Salesforce Lightning, Classic, and Visualforce
• Basic Salesforce certifications: Salesforce Business Analyst, Salesforce Administrator, and/or Salesforce Platform App Builder.

Benefits

• A challenging, innovating environment.
• Opportunities for learning where needed.