Slot Floor Supervisor

Responsible for service activity, monitoring guest service levels to foster an ongoing continued gaming relationship and an excellent gaming experience. Leads and provides work direction for Slot Service Specialist. Ensures that all policies and procedures are consistently followed. Oversees the coordination and delivery of guest service by all departments within the slot area. Performs Slot Manager duties as assigned in the dual-rate capacity.

Job Description: Leads and provides work direction to team members to ensure optimum guest service delivery and positive guest interaction. Approves and verifies gaming transactions up to signatory level (short-pay, jackpot, W-2G, 1042S, etc.).

• Communicates and monitors all departmental policies and procedures to ensure asset protection and regulatory compliance through the monitoring and reporting of Title 31.
• Assigns Slot Service Specialists to area of responsibility, schedules breaks, completes daily reports, incident/injury reports and reports compliance issues.
• Performs administrative functions (assign and distribute/receive keys, communication devices to team members, assigns work sections, and records attendance).
• Addresses and resolves guest and team members concerns.
• Provides coaching and feedback to direct reports, completes performance appraisals, including counseling and motivation, training and development. Interviews and recommends hire/promotion of subordinate team members.

Occasional Tasks:

• Acts as Slot Manager when called upon to do so.
• Works with Club M in identifying significant players and/or Club members.
• Acts as observer and signatory as defined in asset control procedures. Inventory of internal documents, forms, and supplies.
• Ensures that all expendable ad non-expendable equipment and inventory for all areas are properly maintained, controlled and distributed on their assigned shift.

Job Requirements:

• Must be 18 years of age or older.
• One year of Slot Service Specialist experience preferred.
• High school graduate or GED.
• Working knowledge of department policies and gaming procedures preferred.
• Ability to communicate technical, job-related information and ideas in spoken English so others will understand.
• Excellent guest service skills.
• Proficiency with computer system and basic word processing software.
• Knowledge of currency transaction reporting (CTR) preferred.
• Strong interpersonal and communication skills (verbal and written).
• Demonstrated leadership skills.
• Self-guided leader, creative, responsible, high-energy, eager to work with other departments and independently.
• Willingness to actively contribute in an array of projects as requested; eager to learn new skills.
• Passion for attracting, retaining, engaging, and building talent.
• Demonstrated ability to maintain confidentiality.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.