Job Function
To assist the Store Manager in general management duties and to share responsibility for the store’s operation and performance. To coordinate and direct the overall operations of the store in the absence of the Store Manager.
Duties and Responsibilities
The essential duties and responsibilities of this position include, but are not limited to, the following:
A. General
- Observe and enforce all store rules and company policies;
- Observe and enforce all local, state and federal laws and regulations;
- Maintain a neat, well-groomed personal appearance at all times to set an example for others to follow; enforce company dress and grooming standards;
- Actively support the store manager in the fulfillment of his/her responsibilities in planning, organizing, directing and controlling store activities and operations;
- Familiarity with and the ability to perform all functions of the Store Manager’s position;
- Customer Relations:
- Greet customers and be alert and observant at all times
- Ensure that all staff members provide customers with prompt and courteous service and assistance
- Handle customer complaints;
- Contribute to profitable operation of the store;
- Perform all duties of the Store Manager in his/her absence;
- Perform other duties and assignments as directed.
B. Bookkeeping
- Share responsibility for all cash accountability and accuracy of store bookkeeping;
- Responsible for employee schedule and controlling labor costs to ensure that they are within budget relative to projected sales and operating results;
- Responsible for ensuring that all employees comply with:
- Company cash handling policies
- Company check-handling policies, procedures and limits;
- Ensure that accurate records are maintained in tracking markups and markdowns, in-store use of merchandise, voids, refunds and bad merchandise/spoilage write-offs according to company policies and procedures;
- Ensure that all invoice documents are recorded accurately on the applicable receiving log in each department, that all signed invoices are stored in the respective designated secured areas according to company policy;
C. Merchandising
- Ensure that product rotation procedures are rigidly observed and that merchandise and merchandising is of optimum freshness and quality to achieve maximum sales and profits;
- Ensure that store personnel keep refrigerated coolers and shelves fully stocked and faced at all times according to tag allocation and department standards;
- Ensure that all merchandise is properly priced and price changes implemented in a timely manner in accordance with the store’s Master Pricing Guide and regular shelf price audits;
- Evaluate pricing competitiveness regularly on all key items through comparisons with current Key Price Books and by making periodic competitive shopping field trips;
- Ensure that all ad merchandise is properly priced, displayed and signed and that the prices of items in the previous week’s ad or promotion have been restored to normal;
- Ensure that all displays are built for maximum sales and profits, are neat and colorful, include tie-in merchandise when applicable, and are properly signed;
- Assist in controlling inventory levels to minimize over-stocks and understocks to maximize sales, inventory turns and return-on-investment within established guidelines for the store;
- Implement timely discount, price change, and signing programs;
D. Maintenance and Safety
- Assist in maintaining the building and equipment in maximum operational condition;
- Implement the highest standards in a housekeeping program that ensures a clean store that is appealing to the eye and to the store’s customers;
- Ensure that all checkout, sales and storage areas are kept clean, clear and in good order;
- Ensure that applicable staff members perform sweeps of designated floor areas in accordance with store policy and that all personnel understand procedures and respond promptly to emergencies including potential safety hazards such as spills and broken glass or plastic containers that contain liquid products;
- Ensure that staff members check refrigeration equipment for proper performance at regular intervals during business hours;
- Assist in maintaining an effective fire and safety program within the store in accordance with the Company Operations Manual;
- Participate in the store’s Safety Committee and ensure that all personnel are safety-conscious and adhere to the safe method of performing their duties.
E. Security
- Adhere to company policy pertaining to excessive levels of cash in registers and monitor checkers to ensure that they request timely cash pickups in accordance with such policy;
- Enforce company policy pertaining to check acceptance procedures and ID requirements;
- Ensure that receiving area policies and procedures are complied with to provide effective protection of company assets at all times;
- Ensure that all signed invoices are stored in a designated secured area according to company policy;
- Maintain effective security standards and procedures for all areas within the store;
- Keep store manager and key staff members informed of whereabouts at all times.
F. Personnel
- Ensure maximum utilization of store personnel through effective management of:
- Work schedules
- Personal grooming and appearance factors
- Training and development
- Employee relations
- Ensure that duties are assigned and delegated effectively to achieve maximum performance from personnel resources;
- Mediate disputes and solve problems between employees or between employees and their supervisors;
- Maintain high standards of employee morale and promote an atmosphere of cooperation;
Qualifications
Requirements and Conditions (Essential Functions)
To perform this job successfully, an individual must be able to perform all of the duties described in the preceding in an efficient and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:
Education and/or Experience
- Minimum educational requirement is a high school education with a college background helpful and preferred, but not absolutely required;
- Should have at least three years experience in the supermarket industry, with successful participation in a management training program or five years experience coupled with active participation in a concurrent management training program; or equivalent combination of education and experience;
- Should have a comprehensive working knowledge of all aspects of store management and operations;
- Should have extensive experience in handling personnel relations or human resource management; some academic exposure or background in this area also desirable but not required.
Certificates, Licenses, Registrations
- Food handlers permit, health department permits, and training as required.
Mathematical Skills
- Must possess the math skills necessary to supervise and handle sales transaction, tender change, verify vendor invoice charges and counts, calculate gross margins, percentages and ad losses, create operating budges, make financial forecasts and projections, calculate productivity yardsticks such as sales per man-hour, evaluate inventory reports to implement corrective measures if required, and analyze receiving logs;
- Must be able to read and understand income statements and have the necessary accounting skills and experience to be able to balance cash receipts or vault cash counts, readily detect errors and omissions, and troubleshoot errors or discrepancies in cash or column balances.
Language Skills
- Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, the store’s co-workers and customers;
- Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand;
- read and understand instructions for operating electronic cash registers and other equipment
- read and understand company handbooks, policies and procedures
- be able to instruct, train, counsel and communicate effectively with employees
- be able to communicate effectively with customers, visitors and sales representatives
- be able to compose and write information and notices or bulletins to staff members as well as maintain written records of corrective interviews in disciplinary proceedings
- be able to communicate and respond efficiently, both verbally and in writing, to governmental or insurance-related inquiries or investigations
- other written job-related documents including postings on company bulletin boards;
- Ability to compose and write reports, procedure manuals, effective departmental memos, employee corrective action notices, and other business correspondence.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in circumstances where only limited standardization may exist;
- Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
Other Skills or Requirements
- Be able to perform all of the duties of, and meet the requirements & conditions for, an experienced stocker, produce clerk, cashier, and booth cashier;
- Must be familiar with the operation of all other departments in the store;
- Be able to pass a standard drug test and qualify as being drug-free under the legal and medical guidelines permitted by the Drug Free Workplace Act of 1988;
- Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety established at the employer’s individual site (normally measured but not necessarily limited to units of one or more of the following: total transaction throughout, unit time per task, sales per man-hour, and/or cases, units, tasks or pounds per man-hour);
- Be able to meet or exceed targeted budgets, goals and objectives at an acceptable level or success rate as defined or established by the company’s executive officers.
Physical Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individual with disabilities:
- While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
- The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
- The employee must occasionally exert or lift up to 50 pounds carrying boxes of records and forms, bulk food products including dog food and cartons of milk and drinking water, and frequently exert or lift moderate amounts of weight;
- Successful performance requires specific vision abilities that include close vision and the ability to adjust focus including sufficient visual acuity to check accounting reports, invoices, customer Ids, contracts, and other written documents;
- Be able to climb a ladder to retrieve inaccessible items for customers located above freezer cases or from stockrooms and other storage areas;
- Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of glass or plastic containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc.;
- Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for volume, productivity, accuracy, cleanliness, harmony, safety, and profitability established by the employer.
Work Environment
The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job. It may be possible to modify some circumstances to accommodate individuals with disabilities:
- The work environment includes occasional exposure to, in, or around refrigerated storage areas and relatively damp and humid conditions;
- Typically, the noise level in the work environment is moderate; however, on occasion, it can be somewhat noisy when power tools and equipment are in use or when duties require a temporary presence in the compressor room;
- Access to break rooms, offices and all employee restrooms may require ascending/descending a flight of stairs; there may be no restrooms available at street level nor are there any public restrooms available elsewhere on the premises.
Important Disclaimer Notice
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.