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Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Montpelier, VT
- $131,000 to $174,000 USD / year
Automation and CI/CD experience (Python, Bash, PowerShell, Jenkins, Artifactory, Ansible) and ITSM tools such as ServiceNow.
Added 23 mins ago
Manager, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
Added 1 hour ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 1 hour ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 3 hours ago
Systems Analyst
GD Information Technology, Inc.
United States
Document technical activities, incidents, and resolutions clearly in ServiceNow.
Added 3 hours ago
ServiceNow Developer SME
GD Information Technology, Inc.
Remote, United States
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 hours ago
Senior System Administrator - DISA E-ICAM Program (Hybrid)
GD Information Technology, Inc.
United States
Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow.
Added 3 hours ago
ServiceNow Techno Functional Lead
Deloitte US
Columbus, OH
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As a ServiceNow Techno - Functional Lead, you will have the ability to share new…
Added 3 hours ago
Customer Experience Management Consultant, Medallia
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export…
Added 3 hours ago
Service Now Delivery Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a ServiceNow Delivery Manager on Enterprise Operations as a Service team, you will be responsible for:
Added 4 hours ago
ServiceNow Developer
Deloitte US
Dallas, TX
As a Delivery Senior Consultant, Configuration and Integration Solutions on the GPS ServiceNow team, you will be responsible for:
Added 4 hours ago
First Line Risk Analyst
Citizens
Johnston, RI
Familiarity with ServiceNow, Jira, or similar IT service management tools.
Added 5 hours ago
High Availability & Disaster Recovery Intern – Summer 2027
GAIC Great American Insurance Company
Cincinnati, OH
…business continuity coordination, disaster recovery testing, ServiceNow administration, CMDB data management, and operational readiness initiatives. The intern works closely with…
Added 5 hours ago
TI
MSP Level 3 Technician
TeamLogic IT, East Rochester, NY
East Rochester, NY
- $65,000 to $90,000 USD / year
RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Added 5 hours ago
Cybersecurity Engineer
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United States
Added 5 hours ago
EF
Quality, Compliance and Safety Specialist (SHC)
EMCOR Facilities Services, Inc.
Redwood City, CA
- $128,000 to $133,000 USD / year
…Proficient computer skills including Microsoft Office. JDE and ServiceNow experience preferred.• Hold current OSHA 10 & OSHA 30; prefer OSHA 501 certificate.• Excellent interpersonal…
Added 6 hours ago
IT Service Desk Specialist III
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Voorhees, NJ · Indianapolis, IN · Columbus, OH · Syracuse, NY · Palm Coast, FL
Hands-on experience with ITSM tools such as ServiceNow, Jira, BMC Remedy, Freshservice or equivalent platforms.
Added 6 hours ago
Manager Salesforce Applications
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Hilliard, OH
Added 6 hours ago
Senior Cloud Services Engineer, II
Walker & Dunlop, LLC
Remote, United States
Utilize ServiceNow, Jira, and Confluence to manage work tracking, operational documentation, and knowledge sharing across engineering and infrastructure teams.
Added 7 hours ago
Software Engineer, Senior
Torch Technologies, Inc.
United States
Proficiency using engineering and collaboration tools including Jira, Confluence, ServiceNow, and Cameo Enterprise Architect.
Added 7 hours ago
Program Manager - Integration
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Familiarity with VA IT and data platforms (e.g. Corporate Data Warehouse (CDW), ServiceNow) and VA healthcare technology development and sustainment programs (e.g. Federal EHR, ServiceNow)
Added 7 hours ago
Problem Management Director
DTCC Candidate Experience
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Develop and maintain Problem Management metrics, KPIs, ServiceNow dashboards, and trend reporting, providing senior leadership with visibility into recurring issues, systemic risks,…
Added 7 hours ago
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Desktop Support Specialist
JCS Solutions LLC
Bethesda, MD
- $60,000 to $90,000 USD / year
Added 7 hours ago
AT
Technology Business Analyst
Auto Truck Group LLC
Trenton, NJ
- $87,550 to $124,755 USD / year
Gather, analyze, document, and validate business, functional, and technical requirements for ServiceNow enhancements and implementations.
Added 7 hours ago
IT Support Center Intern
Citizens Energy Group
Indianapolis, IN
Experience with ticketing systems (e.g., ServiceNow, Jira).

Closed listing

GD Information Technology, Inc.

Strategy & Operations Analyst, Technology and Engineering

United States

The likely salary range for this position is $136,000 - $184,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The likely salary range for this position is $136,000 - $184,000.
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Leading Project Teams, Program Analysis, Requirement DocumentsCertifications:

NoneExperience:

5 + years of related experienceUS Citizenship Required:

Yes

Job Description:

We're standing up a new technology and engineering organization on a large, mission critical federal security program. We're looking for a Strategy & Operations Analyst to help shape where the organization invests and how it runs. You'll work directly with the organization's senior director. On the strategy side, you'll assess customer needs, policies, and program performance to find capability gaps, and turn that analysis into roadmaps and recommendations leaders can act on. On the operations side, you'll help build the intake, governance, documentation, and reporting that keep the organization's work organized and visible. This role suits an analytical, execution-focused person with a background in federal program analysis and an interest in technology and engineering work. You bring structure to complex work, align stakeholders across many groups, and explain findings clearly to senior leaders. Responsibilities Strategy and planning Analyze customer requirements, strategic plans, policies, and directives to identify capability gaps and priorities across multiple mission areas. Consolidate needs from many stakeholder groups into a single, prioritized view that gives leadership the full picture for decisions. Support the development and upkeep of capability and technology roadmaps. Page 1 of 4 Strategy & Operations Analyst, Technology and Engineering Evaluate program performance and technology adoption, and recommend where the organization should focus. Connect roadmap priorities to budget and resource planning, including the federal Planning, Programming, Budgeting, and Execution (PPBE) cycle. Plan and help facilitate strategy workshops, including agendas, pre-read materials, analysis, and follow-up actions. Produce executive briefings, memos, and dashboards that turn complex data into clear recommendations. Support proposal development and planning for new technology efforts. Operations and governance Help design, run, and improve a standard intake process for new requests and requirements: capture, validate, prioritize, and route each one to the right owner. Maintain a single, current register of requirements and requests. Develop and maintain standard program documentation, including requirements documents, SOPs, templates, and user guides. Coordinate project kickoffs and governance for integrated project teams, aligning scope, schedule, and resources. Track milestones, risks, and dependencies across multiple concurrent efforts, and raise issues early with recommended actions. Support program management reporting, such as monthly status reports, project management plans, and schedule updates. Review processes and policies for gaps and compliance issues, using root cause analysis to recommend fixes. Help track whether delivered solutions meet their intended outcomes. Work with process improvement, program governance, and delivery teams to keep practices consistent across the organization. Required qualifications Bachelor's degree in public policy, government, business, engineering, operations research, or a related field. 5+ years of experience in program analysis, management analysis, strategic planning, or requirements analysis, including federal government programs. Page 2 of 4 Strategy & Operations Analyst, Technology and Engineering Experience gathering, analyzing, and prioritizing requirements across multiple stakeholder groups. Experience developing standard program documentation, such as requirements documents, SOPs, and templates. Experience tracking schedules, risks, and dependencies across several concurrent projects. Strong writing and briefing skills, including preparing materials for senior and executive leaders. Experience building dashboards or reports in Power BI, Tableau, Excel, or similar tools. Active Secret clearance and eligibility for TS/SCI. US citizenship required. Preferred qualifications Technical experience Experience supporting engineering or technology projects, such as software, data analytics, cloud, or IT system development or modernization. Experience working alongside engineers, developers, or data scientists to define requirements, write user stories, or support user acceptance testing. Experience supporting technology adoption, including AI/ML, data platforms, or automation. Familiarity with the system development lifecycle, from requirements through deployment and transition to operations. Experience with Agile methods, and a Certified ScrumMaster (CSM) or similar certification. Experience with ServiceNow, Jira, Confluence, or similar work management tools. Process improvement or process mapping experience, such as Lean Six Sigma or value stream mapping. Program and mission experience Master's degree in public policy, public administration, business, engineering, or a related field. Experience supporting national security, homeland security, or critical infrastructure programs. Experience with the federal budget process (PPBE) and resource allocation planning. Experience with proposal development or program evaluation. Page 3 of 4 Strategy & Operations Analyst, Technology and Engineering Contracting Officer's Representative (COR) certification or similar. Supply chain or logistics experience

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA VA Sterling

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About employer

More about this job

Skills

Documentation
Reporting
Strategic planning
Leadership
Budget management
Program management
Project management
Regulatory compliance
Root cause analysis
Process improvement
Research
Prioritization
Microsoft Power BI
Tableau
Microsoft Excel
Data analysis
ML
Agile
CSM
ServiceNow
Jira
Atlassian Confluence
Lean manufacturing
Plan resource allocation
Supply chain management
Logistics

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