Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
Medical Practice Asst
Cooper Norcross University Hospital
Willingboro, NJ
…is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent…
Added 9 mins ago
Unit Manager RN
American Senior Communities
Jeffersonville, IN
Hillcrest Village is now hiring a Unit Manager - RN
Added 9 mins ago
RN Nurse Manager
American Senior Communities
Elkhart, IN
Paid training, skills certification & career development support
Added 9 mins ago
Clinical Dietitian Assistant
American Senior Communities
Mishawaka, IN
…preferably nutrition/dietetics related or has a current Dietary Manager Certificate (CDM) with a Practitioner Certificate in Nutrition Care or…
Added 9 mins ago
Retail Personal Banker Associate II - East Side
Fifth Third Bank, N.A.
Evansville, IN
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 9 mins ago
ConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Products & Platforms
Deloitte
Indianapolis, IN
Are you an experienced Software Engineer who has led the development of world-class software or digital products? Are you looking for an opportunity to expand your scope and lead products…
Added 9 mins ago
Life Sciences Experience Design Strategy Manager
Deloitte
Indianapolis, IN
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience…
Added 9 mins ago
ConvergeProsperity - Lead Product Forward Deployed Engineer for FSI Signals - Products & Platforms
Deloitte
Indianapolis, IN
…to sell products to clients. You will be part of the General Manager's leadership team, responsible for proactively bringing ideas that push the business forward, weighing in on key…
Added 9 mins ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Indianapolis, IN
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 9 mins ago
Specialist, Client Account Management (Northeast)
Deloitte
Indianapolis, IN
We're looking for an autonomous self-starter with outstanding organizational and program management skills - a strategic thinker who's also a natural collaborator. As a Client Account…
Added 9 mins ago
ServiceNow - Moveworks Consulting Manager
Deloitte
Indianapolis, IN
As a Manager, Functional Transformation on the Moveworks team, you will be responsible for leading AI-powered employee experience engagements across implementation, expansion, and…
Added 9 mins ago
Signals for FSI - Product Forward Deployed Engineer - Innovation_Delivery_Transformation
Deloitte
Indianapolis, IN
…to sell products to clients. You will be part of the General Manager's leadership team, responsible for proactively bringing ideas that push the business forward, weighing in on key…
Added 9 mins ago
Lead Product Manager, BankingSuite - Products & Platforms
Deloitte
Indianapolis, IN
…sales/delivery leaders to shape enablement efforts and drive product development and delivery to market. You will ensure that client feedback and market trends shape the roadmap and meet…
Added 9 mins ago
Senior Manager, Technical Accounting
Indeed
Indianapolis, IN
The Senior Manager, Technical Accounting, plays a vital role in ensuring financial reporting accuracy and compliance with IFRS and US GAAP standards. This position supports the development…
Added 9 mins ago
Specialist, Customer Success
Pearson
Indianapolis, IN
Strong coaching relationship with your manager and robust support for development.
Added 9 mins ago
Specialist Lead, Government Client Contracts Management (Fed Health)
Deloitte
Indianapolis, IN
Proactively provides support to the development, review, and negotiation of contracts, modifications, prime contractor NDA and teaming agreements and subcontracts consistent with company…
Added 9 mins ago
Medical Support Assistant - Advanced
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 9 mins ago
Technical Accounting Manager, Controllership
Deloitte
Indianapolis, IN
Deloitte is seeking an experienced Technical Accounting Manager within the Chief Accounting Officer organization's Financial Reporting function. This role provides guidance on complex,…
Added 30 mins ago
Section Chief Podiatrist (Surg Adv Rft/Ank)
Veterans Affairs, Veterans Health Administration
Birmingham, AL
Added 30 mins ago
W
Auto Care Center Service Manager
Walmart
HUNTSVILLE, AL
- $20 to $33 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 30 mins ago
Material Process Engineering Manager 3
Northrop Grumman
Huntsville, AL
Serve as Cost Account Manager (CAM) for assigned scope on the PM&P Sentinel program, including development and maintenance of cost/schedule baselines, support to planning and budgeting,…
Added 37 mins ago
Medical Practice Asst
Cooper Norcross University Hospital
Glassboro, NJ
…is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent…
Added 37 mins ago
Medical Practice Asst
Cooper Norcross University Hospital
Voorhees, NJ
…is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent…
Added 39 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Creve Coeur, MO
Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor
Added 39 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Carle Place, NY
Career development and growth opportunities, such as a Grooming Salon Leader, Grooming Mentor and Grooming Instructor

GD Information Technology, Inc.

Major Incident Manager

Remote, United States

The likely salary range for this position is $102,000 - $138,000.

Apply About employer

Applications open in a new tab.

Job details

Pay: The likely salary range for this position is $102,000 - $138,000.
Posting language: English
Posted: Oct 31, 2026

Original job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

SSBI (T5)

Job Family:

Administration

Job Qualifications:

Skills:

Communication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:

NoneExperience:

5 + years of related experienceUS Citizenship Required:

Job Description:

GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.

You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.

***The shift hours for this role are 7:00PM-7:00AM with:

5 days off, 5 days working, or:

4 days off, 5 days working, or:

5 days off, 4 days working.

HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:

Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

5+ years of relevant incident management or operations leadership experience.
Experience supporting federal contract programs and working with government stakeholders.
Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
Strong task and incident management skills, with excellent organizational and time management capabilities.
Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.

SECURITY CLEARANCE LEVEL:

This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

#IHSJobs #GDITFedHealthJobs

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply About employer

More about this job

Skills

Communication skills
ServiceNow
EHR
Electronic health records
Change management
IMPACT
Oracle
Cerner Millennium
Patient care
Incident response
EMR
Prioritization
Documentation
Root cause analysis
Process improvement
Computer science
Computer technology
ITIL
Troubleshooting
Project management
Leadership
Time management
Work independently

Report this job