Jobs in the United States

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Added 8 days ago
MU
Store Manager
MINISO USA
Overland Park, KS
- $19 to $30 USD / hour
…front lines. They will ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency.…
Added 8 days ago
Cashier
Rural King
Warren, OH
Cashier • Retail Cashier • Customer Service Associate • Front End Associate • Retail Associate
Added 8 days ago
Business Operations Coordinator
American National Red Cross
Springfield, MA
We are seeking a part-time Business Operations Coordinator for our Springfield, MA office supporting the American Red Cross of Massachusetts.
Added 8 days ago
DC
Biomedical Graduate Program Administrator
Duke Careers
Durham, NC
- $61,026 to $90,515 USD / year
…Student Success, the Assistant Director of Biomedical Graduate Program Finance and Operations, or the Assistant Director of Biomedical Graduate Program Admissions) in the Office of…
Added 8 days ago
Executive Chef
Sole Miami, a Noble House Resort
Sunny Isles Beach, FL
Creates food menu for all food and beverage operations, outlets, in room dining, catering events and special events.
Added 8 days ago
Network Support Technician I (Anchorage, Alaska)
GCI
Anchorage, AK
Ability to interact with a wide variety of business, operations, and technical staff.
Added 8 days ago
Associate - Technology Vendor Management
American Express
Phoenix, AZ
Ability to work effectively in a hybrid environment (3 days per week in office)
Added 8 days ago
GP
Associate Executive Director - Full Time
Greater Philadelphia YMCA
Media, PA
- Full-time
The Associate Executive Director will be responsible for the oversight of member service initiatives, program development and support, and community service programs. The Associate…
Added 8 days ago
GP
Associate Executive Director - Full Time
Greater Philadelphia YMCA
Hatboro, PA
- Full-time
The Associate Executive Director will be responsible for the oversight of member service initiatives, program development and support, and community service programs. The Associate…
Added 8 days ago
Registered Nurse, Operating Room
HealthPartners
United States
Schedule includes a mix of 8‑hour day shifts (6:45a–3:15p, 9:00a–5:30p) and evening shifts (2:45p–10:45p) · Applicants with an associate's degree in nursing must have 1 year (2080 hours) experience as a registered nurse
Added 8 days ago
Registered Nurse, Operating Room
HealthPartners
United States
O Applicants with an associate's degree in nursing must have 1 year (2080 hours) experience as a registered nurse
Added 8 days ago
LA
Life Sciences Laboratory Technician
Los Angeles Community College District
Los Angeles, CA
- $5,714.69 to $7,079.5 USD / month
…performing a broad range of duties related to the day-to-day operations of biological laboratories, which includes the preparation of media, supplies, materials, and equipment; maintenance…
Added 8 days ago
A
Field Service Technician
Actalent
Orlando, FL
- $30 to $35 USD / hour
Help maintain and control parts inventory and service tool inventory to support efficient field operations.
Added 8 days ago
Universal Banker
CCFBank
Lake Hallie, WI
This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems
Added 8 days ago
N
Instrumentation, Controls and Electrical (IC&E) Technician
NAES
Altavista, VA
- $40 to $46 USD / hour
All personnel will participate in the Fitness for Duty Program, which includes a post-offer physical examination, drug screening, and post-employment random drug screening.
Added 8 days ago
AT
Innovation Initiatives and Engagement Manager
Agilent Technologies Inc
Santa Clara, CA
- $172,512 to $269,550 USD / year
5+ years of relevant experience in program management, project management, R&D operations, or a related execution-focused role.
Added 8 days ago
Account Representative
Kimball Midwest
Peoria, IL
As an Account Representative, you will enter a two-year training program to gain sales experience, product knowledge and further develop skills needed to become a sales representative.
Added 8 days ago
Associate Director, Loyalty Giving
Medecins Sans Frontieres (Doctors Without Borders) - United States
NY
This role oversees loyalty team operations, external partner relationships, and the leadership and development of staff. Working in strong collaboration with Integrated Channel Marketing to…
Added 8 days ago
AM
Helicopter Pilot
Air Methods
Dexter, NY
- $82,900 USD / year
Pilots must have flown in category for a commercial operator or in the military within the previous 24 months
Added 8 days ago
Course Materials Campus Lead
Follett Corporation
Charlotte, NC
Demonstrates intermediate to strong knowledge of Follett systems and strategies (including Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape…
Added 8 days ago
OS
Patient Services Associate- Orthopedics
Ohio State University Physicians
Columbus, OH
- $16.93 to $25.39 USD / hour
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
Added 8 days ago
HTM Associate Information Security Engineer
Mayo US
Eau Claire, WI
We are seeking a motivated and technically skilled Associate Information Security Engineer to join our Healthcare Technology Management (HTM) cybersecurity team in Eau Claire, Wisconsin.…
Added 8 days ago
TI
Warehouse Associate - Receiving (1:00 p.m. - 9:00 p.m.) Monday - Friday 6126
TTI, Inc.
Fort Worth, TX
- $18.65 USD / hour
Maintains acceptable time and attendance based on TTI policies defined by Human Resources and Operations; available to work overtime as required due to business demands.
Added 8 days ago
DR
Community Manager - Waterview Crossing
DEVCO RESIDENTIAL GROUP
Des Moines, WA
- $32 to $37 USD / hour
The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum…
Added 8 days ago
Personal Banker Livingston MT
Wells Fargo Bank, N. A.
LIVINGSTON, MT
Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and…

GCI

Network Support Technician I (Anchorage, Alaska)

Anchorage, AK, United States

Apply on edqv.fa.us2.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

$2,500 Hiring Bonus! GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.

COMPETENCIES:

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.

Additional Job Requirements:

This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.

Essential Duties:

Tier I Support:

First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.

Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent.
Minimum of six (6) months experience in a customer service or call center environment. *

Preferred:

Associate degree in telecommunications, computer science, electronics or relevant field.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Apply on edqv.fa.us2.oraclecloud.com About employer

More about this job

Skills

Technical support
Event planning
BASIC
Collaboration
Communication skills
Regulatory compliance
Customer service
Attention to detail
Active listening
Problem solving
Decision making
Adaptability
Organizational skills
Computer technology
Computer skills
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
Reporting
Troubleshooting
Computer science
ITIL
Office equipment
Circulate information
Health and safety

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Work requirements

Jobs in the United States