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Added 9 mins ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
Maintain associate's files and ensure that filing is completed at the end of each week.
Added 15 mins ago
Safety & Training Specialist
HX5, LLC
US-OH-Cleveland, OH
…safety/consensus standards. SHE compliance is assessed using program procedures that are developed and verified through audits and workplace evaluations. The Safety and Training Specialist…
Added 18 mins ago
Registered Nurse (Nephrology)
Veterans Affairs, Veterans Health Administration
Mather AFB, CA
Added 18 mins ago
AB
Sales Associate – Optical – Part Time – Bilingual Spanish
America's Best
Moreno Valley, CA
- $16.9 to $19.97 USD / hour
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 19 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
West Hills, CA
- $18.47 to $19.97 USD / hour
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 19 mins ago
Registered Nurse - Patient Aligned Care Team - Ventura CBOC
Veterans Affairs, Veterans Health Administration
Ventura, CA
Added 19 mins ago
Associate Information Compliance Officer
Stanford University
Redwood City, CA
You will also play a key role in maintaining an awareness and training program aligned with NIST to educate the organization to foster a culture of security awareness and responsibility.
Added 19 mins ago
SALES ASSOCIATE NF-1 (LOCAL AREA MARINE MARTS AND FUEL STATIONS) $150 HIRING BONUS
U.S. Marine Corps
Oceanside, CA
Added 19 mins ago
T
People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
Coordinate recruitment operations, including interview scheduling, candidate travel, virtual interviews, and employment bg checks.
Added 19 mins ago
AC
Planning Coordinator
Aston Carter
Torrance, CA
- $20 to $25 USD / hour
2 years of experience in supply chain operations or an associate degree in a related field.
Added 19 mins ago
AC
Supply Chain Planner
Aston Carter
Torrance, CA
- $35 to $45 USD / hour
Two (2) or more years of related experience in roles such as Material Planner, Production Planner, Buyer, Program Manager, Operations Lead, or similar supply chain functions.
Added 19 mins ago
Social Services Assistant
Veterans Affairs, Veterans Health Administration
San Diego, CA
Added 19 mins ago
Medical Records Technician (Coder Outpatient and Inpatient)
Veterans Affairs, Veterans Health Administration
San Diego, CA
Added 19 mins ago
Senior Operations Manager
CACI International
Los Angeles, CA
…resource alignment across CONUS base modernization efforts. As an Operations Manager, you’ll oversee NOC and field teams, manage site readiness, logistics, and staffing across all phases of…
Added 20 mins ago
Warehouse Associate
CBH Homes
Nampa, ID
…Builders Interiors in Nampa, is in search of a full-time warehouse associate. Managing the day to day operations in the warehouse and occasionally assisting other departments. To include…
Added 22 mins ago
AI
Customer Accounts Manager
Aaron's, Inc.
El Dorado, AR
- $14.5 to $15.25 USD / hour
…achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General…
Added 22 mins ago
CC
HR Operations Administrator - 2000604
Catholic Charities, Archdiocese of New York
NY · New York, NY
- $30.22 to $35.71 USD / hour
employee lifecycle, with primary responsibility for onboarding, new hire coordination, HR operations, and
Added 22 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
QUEEN CREEK, AZ
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 22 mins ago
CE
Aerospace CMM Programmer
Cascade Engineering Technologies
Canby, OR
- $70,000 to $85,000 USD / year
…uphold the highest standards of quality assurance in all our…
Added 25 mins ago
AC
Purchasing Agent
Aston Carter
Ponchatoula, LA
- $30 to $37 USD / hour
Purchase materials and supplies necessary for operations.
Added 31 mins ago
OS
Systems Cybersecurity Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…acquisition and design through development, testing, fielding, operations, sustainment, and compliance assessment. You will operate at the intersection of system engineering and…
Added 31 mins ago
UO
Career Coach, First-and-Second Year Students
University of Colorado Denver
Boulder, CO
- $55,100 to $60,000 USD / year
…Development events and programs with the support of the other Career Operations Program Manager and Career Coaching team…
Added 31 mins ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
The Associate Director, Marketing & Social Media at the College of Engineering & Applied Science (CEAS) is an essential position for building the CEAS brand, supporting student recruitment,…
Added 31 mins ago
TS
Sales Associate / Material Handler $16.82/hour Part - Time
The Salvation Army Intermountain Division
Boulder, CO
- $40,123 USD / year
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the…
Added 31 mins ago
UO
Chef de Cuisine
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…operational feasibility are in line with the parameters set by the Associate Director of Culinary and Sr. Executive…

Closed listing

GCI Communication Corp

Network Support Technician I (Anchorage, Alaska)

Anchorage, AK, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

$2,500 Hiring Bonus! GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.

COMPETENCIES:

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.

Additional Job Requirements:

This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.

Essential Duties:

Tier I Support:

First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.

Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent.
Minimum of six (6) months experience in a customer service or call center environment. *

Preferred:

Associate degree in telecommunications, computer science, electronics or relevant field.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

About employer

More about this job

Skills

Technical support
Event planning
BASIC
Collaboration
Communication skills
Regulatory compliance
Customer service
Attention to detail
Active listening
Problem solving
Decision making
Adaptability
Organizational skills
Computer technology
Computer skills
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
Reporting
Troubleshooting
Computer science
ITIL
Office equipment
Circulate information
Health and safety

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