Description Who We Are Our mission at The Gathering Inn is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. We believe every individual has inherent value, and we approach homelessness as a well-being issue through wrap-around, whole-person care built on identity, connection, safety, growth, and ultimately joy.
From a single 40-person winter shelter, we've grown into a multifaceted organization now serving over 700 individuals and families daily across multiple programs, with services spanning emergency shelter, medical respite, permanent supportive housing, case management, housing navigation, basic needs support, and more.
We also uphold a best-in-class culture of philanthropy, inviting our community to invest their time, talent, and treasure to meaningfully impact lives. Our Team Members live out our values of accountability, collaboration, inclusion, respect, and safety every day. If you want to be part of a team walking alongside our community toward real, lasting change, you belong here.
Join a team united in inspiring hope and building toward our vision: a community without homelessness.
About This Role Reporting directly to the Chief, Finance & Operations, the Manager, Training is responsible for developing, implementing, facilitating and continuously improving organization-wide training and professional development programs that support a highly skilled, knowledgeable, and best-in-class workforce.
This position plays a key role in ensuring Team Members have the knowledge, skills, tools, and resources necessary to perform their responsibilities effectively, consistently follow organizational policies and procedures, and meet established workplace expectations.
The Manager, Training collaborates with Human Resources, Operations, Programs, and Leadership to identify training needs, establish priorities, develop and facilitate curriculum, coordinate required certifications, and support Team Member and Leadership development. Responsibilities include overseeing organizational training programs such as TGI 101 and TGI 201, CPI, CPR, as well as mentorship and ongoing professional development opportunities.
The ideal individual is highly organized, proactive, collaborative, and passionate about developing people. They possess strong communication and facilitation skills, the ability to independently manage training initiatives, evaluate effectiveness, and implement improvements that strengthen Team Member performance, organizational consistency, and a culture of accountability and continuous learning throughout the organization.
What You'll Do Essential Duties & Responsibilities Training Program Management
- Develop, implement, facilitate, and manage organization-wide training programs, including new-hire orientation and training, required certifications, continuing education, and professional development, in collaboration with Human Resources and other departments as appropriate.
- Establish training standards, priorities, calendars, and schedules
- Coordinate instructors, training locations, materials, and participation to ensure training is consistent, effective, and aligned with organizational needs.
Organizational Training & Certifications
- Oversee the development, coordination, and facilitation of TGI 101 and TGI 201, CPI, CPR, and other required training programs. Serve as the primary facilitator for internally developed organizational training programs and coordinate qualified instructors or external providers for specialized certifications.
- Monitor certification requirements, expiration dates and renewals and communicate outstanding requirements to Team Members and their Direct Supervisors to support organizational compliance.
Team Member & Leadership Development
- Collaborate with Human Resources, Operations, Programs, and Leadership to identify training needs, skill gaps, and professional development opportunities.
- Develop, coordinate, and facilitate Leadership Training, support mentorship initiatives, and promote ongoing Team Member development that strengthens performance and leadership effectiveness.
Curriculum Development & Training Facilitation
- Develop, review, update, and maintain standardized training curricula, presentations, instructional guides, and supporting resources that reflect The Gathering Inn's mission, Core Values, policies, processes, procedures, and organizational expectations.
- Lead and facilitate engaging and effective training sessions and workshops for Team Members and Leadership, collaborating with subject matter experts to ensure training is relevant, practical, and aligned with organizational needs.
Organizational Standards & Consistency
- Partner with Human Resources, Operations, Programs and Leadership to support consistent training on organizational policies, procedures, systems, and workplace expectations.
- Develop and deliver training to support new processes and organizational initiatives, promoting consistency, accountability, and operational effectiveness across departments and program locations.
Training Documentation, Reporting & Compliance
- Maintain accurate training records, attendance documentation, certification records, and completion reports. Develop and manage tracking systems to monitor required training, upcoming renewals, and outstanding assignments
- Provide regular training compliance reports, identify overdue requirements, and escalate outstanding training to the appropriate Leadership.
- Collaborate with Continuous Quality Improvement (CQI) and Leadership to support training-related compliance, audits, and reporting requirements.
- Direct Supervisors remain accountable for ensuring their Team Members complete required training and meet established performance expectations.
Training Effectiveness, Vendor Management & Continuous Improvement
- Evaluate training effectiveness through participant feedback, assessments, completion data, and Leadership input to measure learning outcomes and identify opportunities for improvement.
- Coordinate external instructors, training vendors, and certification providers; monitor training-related expenses; and implement improvements to training content, delivery, participation, and effectiveness.
Compensation & Benefits: Salary: $75,000 annually
Benefits:
- Medical, Dental, & Vision Insurance
- Health Reimbursement Account (HRA)
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan
- Life Insurance
- Paid Vacation & Sick Leave
- Employee Assistance Program (EAP)
- 12 Paid Holidays
- Cellular Phone Reimbursement – Position Eligible, If Applicable
- Benefits are subject to eligibility requirements.
Requirements
Required Qualifications
- Minimum of three (3) years of experience in workforce training, learning and development, curriculum development, training facilitation, instructional design, or a related field.
- Demonstrated hands-on experience independently developing, facilitating, and evaluating Team Member training programs, including instructor-led training, workshops, and professional development activities.
- Experience managing training schedules, tracking completion requirements, maintaining training records, and coordinating certifications or continuing education.
- Strong presentation, facilitation, written communication, and interpersonal skills, with the ability to effectively engage Team Members at all levels of the organization and adapt training delivery to varying roles, backgrounds, experience levels.
- Knowledge of adult learning principles, instructional methods, and effective training practices.
- Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and maintain accurate documentation.
- Demonstrated ability to collaborate with leadership, identify training needs, and develop practical solutions to address knowledge and skill gaps.
- Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Ability to exercise sound judgment, maintain confidentiality, work independently, and demonstrate professionalism and accountability.
- Must possess a valid California Driver's License, reliable transportation, and current automobile insurance to travel between program locations.
Preferred Qualifications
- Bachelor's degree in Human Resources, Education, Organizational Development, Business Administration, Human Services, or a related field.
- Experience working in a nonprofit, healthcare, or human services organization.
- Experience developing and managing training programs across multiple departments or locations.
- Experience with learning management systems, Team Member training databases, or training tracking platforms.
- Experience developing and facilitating leadership development, mentorship, and organizational onboarding programs.
- Familiarity with CPI, CPR, and other organizational training and certification requirements, including experience coordinating with external training providers and certification organizations.
- Experience evaluating training effectiveness and using data to identify opportunities for improvement.
What To Expect Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member is regularly required to sit; use hands and fingers, to operate computers, phones, and other office and training equipment; and communicate verbally and hear.
The Team Member is required to stand for extended periods while facilitating training, walking, and reach with hands and arms, climb or balance, and stoop, kneel and crouch. The Team Member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position operates in a combination of office, shelter, and community-based environments. The Team Member will regularly interact with Team Members, Leadership, volunteers, guests, community partners, and external stakeholders in a fast-paced, mission-driven setting.
The role may require:
- Occasional evening, weekend, or holiday work to support training schedules, organizational needs, or special events
- The ability to respond professionally and calmly in a dynamic environment while maintaining confidentiality and exercising sound judgment.
The Gathering Inn is committed to providing a safe, respectful, and inclusive workplace. Team Members are expected to perform their duties in a manner consistent with the organization's mission, Core Values, and commitment to serving individuals experiencing homelessness with dignity and compassion.
Travel Requirements Local travel between The Gathering Inn's program locations and other designated locations may be required based on the needs and responsibilities of the position.
