Operations Support Specialist

Job Overview The Operations Support Specialist, reporting into the Operations leadership, is responsible for implementation and adherence to Standard Operating Procedures, assisting operations staff and acting as an extension of the client care team. The Operations Support Specialist is a traveling position, to fill in as needed at various Gateway facilities, in the region. Duties & Responsibilities

• Implementation of and adherence to Standard Operating Procedures (SOPs)
• Implement business best practices or make recommendations thereof
• Eyes and ears while on site, make observations and report back
• Act as an extension of our client care team
• Meet with veterinary staff frequently and help troubleshoot issues on-site and report back, noting anything that needs to be escalated
• Drive a company van along a pre-designed daily route for 8-10 hours, picking up deceased pets from local veterinary clinics and bring them back to our memorial center
• Assist the operations staff when necessary
• Prioritize quality, safety, and ethics
• Operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence
• Take ownership of our machinery – making adjustments, providing feedback, and submitting maintenance requests
• Adhere to all workplace safety policies, compliances and regulations
• Other duties as assigned

Education, Training & Qualifications

• High School Diploma, GED or equivalent
• Minimum of 12 to 24 months of experience in Customer Service Representative (Route Driver) and/or Operations Team Member roles
• Valid Driver License

Skills & Abilities

• Safety conscious with a strong attention to detail
• Strong work ethic, punctuality, and accountability
• Highly flexible, with interpersonal skills
• Strong problem identification and solving skills, with ability to create alternative solutions
• Ability to build and maintain positive relationships with colleagues, vet professionals and pet parents

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Occasionally lifting/moving 65+ lbs
• Prolonged sitting, while driving a vehicle
• Regularly exposed to high noise environments.
• Regularly exposed to high heat environments.
• Overtime and weekend work may be available during busier times.
• Travel up to 80%

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