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Gateway-Longview, Inc.

Residential Supervisor

Williamsville, NY, United States

$21.25 to $23 USD / hour

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Job details

Pay: $21.25 to $23 USD / hour
Experience: 1 year relevant experience
Posting language: English
Posted: Nov 10, 2026

Original job description

Description Job Title: Residential Supervisor Department: Residential

Position Summary Monitor the day to day functioning of the residential units in order to promote a positive, safe, and therapeutic living environment for youth in care wherein behavior changes can occur

Department Gateway Longview’s Residential Treatment Services is a therapeutic intervention for youth ages 12-18 and supports them in developing the skills needed to successfully live with their families or in the community.

Agency Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

Medical, dental and vision coverage; life insurance, 403b retirement with employer matching and health savings account; wellness programs, healthy lifestyle incentives and employee assistance programs

Compensation

$21.25 - $23.00 per hour

Offers based on education and years of relevant experience

Hours/Schedule Full-time, Days/Hours to be discussed

Position Specific Duties/Responsibilities:

Work directly with Youth Care Professionals and other program areas to ensure continuity of therapeutic services and model correct treatment modalities
Effectively respond to, oversee, and assist in all conflict resolution situations to ensure the safety of youth and staff through the proper use of approved intervention techniques. Provide appropriate and timely debriefing of crisis situations with staff and youth including the completion of required paperwork utilizing appropriate terminology
Create a professional work environment through direct supervision of Youth Care Professionals and the effective use of role modeling, documented coaching sessions and ongoing trainings. Participate in Information Gathering Interviews (IGIs) with Youth Care Professionals and utilize effective disciplinary actions when necessary to ensure accountability for job expectations
Ensure all required documentation is completed accurately and in a timely manner
Manage all aspects of medication management including the packing and administration of medication in absence of nursing staff and the completion of required documentation
Provide effective support and relief to staff by offering, granting, and covering breaks or late arrivals within the units when necessary to maintain proper client to staff ratios. Oversee On Call responsibilities in the absence of the Program Manager to ensure proper staffing levels at all times
Assist direct care staff in teaching and reinforcing youth coping skills for use in daily life and the community.
Other duties as assigned

Requirements

Knowledge, Skills, and Abilities

Must have excellent communication and customer service skills
Ability to multi-task and be detail oriented
Ability to work independently and be an enthusiastic team player
Ability to utilize physical restraints in accordance with safety protocols youth after successful completion of Therapeutic Crisis Intervention (TCI) training
Ability to work effectively with clients, staff, families, and community contacts

Qualifications

High School Diploma and/or GED
1 year relevant experience
6 months of supervisory experience
Valid NYS Driver’s License

An EEO/AA Agency We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

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More about this job

Skills

Conflict resolution
Coaching
Documentation
Teaching
Communication skills
Customer service
Work independently
Crisis intervention

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