Account Manager (Freight Brokerage Experience Required)

Account Manager | 2+ years Freight Brokerage Experience Required |

Cincinnati, OH - Full Time

Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.

We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution.

What We Offer

• Competitive Base Pay (depending on education and experience)
• Uncapped Commission paid monthly
• Full Benefits Medical Dental, Vision, Life, 401K Match
• High-Energy Culture Collaborative team environment
• No Non-Compete We invest in your success, not restrict your future

Who We’re Looking For

• Required: 2+ years of experience in Freight Brokerage or Transportation Account Management
• Problem-solving mindset with a bias toward fast, clear communication during service disruptions
• Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously

What You’ll Do

• Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
• Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
• Understand customer’s needs and provide customized solutions
• Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver
• Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).

Where: On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215 When: Monday-Friday 8:00am - 5:00pm.