Relocation Director

About the Role

Gates Hudson, a full-service property management company, is seeking a Relocation Director to lead resident relocation programs for multifamily redevelopment, rehabilitation, and renovation projects. This role oversees relocation strategy, regulatory compliance, resident communications, project coordination, and vendor performance while supporting a positive resident experience.

What You'll Do

Strategic Leadership & Program Management

• Lead relocation programs across multifamily redevelopment, rehabilitation, and renovation projects
• Develop standardized relocation policies, procedures, schedules, milestones, and performance expectations
• Align relocation plans with construction phasing, unit availability, occupancy objectives, and resident needs
• Monitor progress, address project risks, and provide regular updates to senior leadership and ownership

Regulatory Compliance & Affordable Housing

• Ensure compliance with applicable federal, state, and local relocation requirements, including URA, LIHTC, and Fair Housing regulations
• Oversee resident eligibility reviews, income certifications, household composition, and transfer documentation
• Partner with Compliance, Legal, and government agencies on complex eligibility and accommodation matters
• Ensure required resident notices, agreements, and records are accurate, compliant, and audit-ready

Resident Communication & Relocation Planning

• Oversee resident communications, meetings, interviews, assessments, and individualized relocation plans
• Provide timely information on relocation schedules, housing options, construction activity, and resident rights
• Identify households requiring additional support and coordinate accommodations and community resources
• Address escalated resident concerns with professionalism, discretion, and a resident-focused approach

Project Coordination & Unit Readiness

• Coordinate with Development, Construction, Maintenance, and Property Operations to align moves with project milestones
• Monitor receiving-unit availability, inspections, safety, accessibility, and readiness for occupancy
• Resolve unit delivery delays and ensure leases and eligibility files are completed before move-in

Vendor & Financial Management

• Select and oversee relocation and moving vendors, service expectations, schedules, and contracts
• Monitor packing, transportation, storage, service quality, vendor performance, and invoices
• Oversee relocation budgets, forecasts, resident assistance expenditures, and cost controls
• Identify financial, operational, and compliance risks and implement mitigation strategies

Reporting & Team Leadership

• Maintain accurate relocation tracking, resident records, dashboards, and performance reports
• Analyze progress, identify bottlenecks, and report risks and outcomes to project stakeholders
• Supervise, train, and mentor relocation personnel with clear expectations and accountability
• Collaborate across Operations, Development, Construction, Compliance, Asset Management, Legal, and ownership

What We're Looking For

Required

• Significant experience managing resident relocation programs, affordable housing operations, or multifamily redevelopment projects
• Extensive knowledge of LIHTC, Fair Housing, and applicable relocation regulations
• Demonstrated leadership experience overseeing teams, vendors, and multiple concurrent projects
• Strong budgeting, reporting, organizational, and written and verbal communication skills
• Ability to manage sensitive resident matters and complex project deadlines with sound judgment
• Ability to travel regularly to assigned communities and project sites

Preferred

• Bachelor's degree in Business Administration, Real Estate, Property Management, Urban Planning, or related field; equivalent experience considered
• Experience with URA requirements and federally funded redevelopment programs
• Proficiency in property management software, Microsoft Office, and project management and reporting tools

Pay Range

$95,000 - $97,000 USD